Leadership Development Specialist
Lakeland, Florida Area
Leadership Development Specialist
Lakeland, Florida Area
Certified professional coach focusing on leadership development and organizational succession planning needs. Specializing in individual coaching and consultation, improving team effectiveness through communication, empathy of diversity and agreement on mutual purpose, as well as engaging facilitation of key leadership programs requiring certification and ongoing training. Interested in contract work outside of insurance industry.
Certified Coach since March 2005 - Corp. Coach U; Graduate of "Essential Conversations for Developing Others" advanced coaching program - Corp. Coach U; Advanced practioner, Myers-Briggs - CAPT Institute; Certified facilitator, Simply Strengths - The Marcus Buckingham Co; Practioner, Appreciative Inquiry method; Certified facilitator, Coaching Clinic; Certified facilitator, Crucial Conversations; Successful completion, Parts 1 & 2, Human Performance Improvement (HPI) - Valencia Community College
(Privately Held; 10,001 or more employees; Insurance industry)
March 2005 — Present (4 years 5 months)
I provide support to management personnel at all levels (first-line to upper management) with a focus on: (1) continued leadership development, (2) improving team and departmental results, and (3) career advancement preparation.
My role primarily includes: (1) one-on-one coaching sessions with focus on leadership development, (2) collaborative partnerships with various departments for problem-solving and improved effectiveness, and (3) supporting key leadership programs as certified facilitator.
(Public Company; 10,001 or more employees; Insurance industry)
October 1999 — March 2005 (5 years 6 months)
Provided assistance specifically in areas of marketing and advertising to individual agents in Palm Beach County, Florida. Partnered with key staff to work annual marketing plans and provided training support on necessary software. Conducted sales and product training with focus on financial products. Coordinated various sales campaigns throughout the year including annual recognition program and event.
(Public Company; 10,001 or more employees; Insurance industry)
March 1998 — October 1999 (1 year 8 months)
Handled subrogation claims focusing on reimbursement of policyholder and company dollars. Emphasis on negotiation and relationship-building skills, both with adverse carriers and claimants. Conflict resolution skills and knowledge of state statutes for purpose of comparative negligence and settlement.
(Public Company; 10,001 or more employees; Insurance industry)
March 1997 — March 1998 (1 year 1 month)
Handled automobile claims ranging from single-car accidents to multi-vehicle losses. After six months, selected as Complex Claims Handler, focusing on multi-vehicle losses with multiple parties at-fault, coverage questions involving recorded statements and interviews, as well as claims committee review.
(Public Company; 201-500 employees; E-Learning industry)
March 1996 — March 1997 (1 year 1 month)
Maintained office supplies and resources, tracked absences, created weekly and monthly sales reports, provided phone support, coordinated classroom training calendar, maintained enrollment website.
BA , English Literature, minor in Communications , 1992 — 1995
Receipent of Florida State University scholarship
Coaching with an emphasis on organizational and leadership psychology, professional effectiveness, emotional intelligence, and conflict resolution.
Multi-year member of International Coach Federation (ICF); Member of National Association of Professional Women (NAPW); Multi-year member of American Society of Training and Development (ASTD) including local Central Florida / Orlando chapter; member of Phi Mu sorority and founding member of Carnation Club scholarship fund