
Subject Matter Expert at Unisys
India

Subject Matter Expert at Unisys
India
I got five years of experience with IT/ITES organizations.
I have worked in various technical & people management areas.
My current work role is to identify the gaps, manage, assist, support various agents & analysts who work to support upto 20 clients infrastructure with highest uptimes.
Communication with various teams in case of escalations or if they need any assistance.
I am Subject Matter Expert/Global SPOC Ebond & Escalations for Network Operations Center SD account.
Luckily I have learnt to be organized to keep each day going.
Apart from regular work experience I used to freelance in areas of programming & teaching.
Key areas:
-Reporting, RCA, Trend analysis.., so forth.
-Supervision/Traning/Knowledge transfer
-Escalations
-Client communications(OP calls), Unisys inrternal communications
-Laison
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Networking
Information security [learner]
Programming
Web development.
BCA , Computers , 2003 — 2007
Network security & Traning.
AMS TEAM, BT NOC TEAM, learnsecurityonline, silc.nologin.org
MCP