Santhosh Singh

Current

Managing Director at TransMedia

Past

Manager - Business Intelligence ( Search ) at AOL
Analytics Advisor at Dell
Business Process Improvement - Advisor at Dell

Quality Advisor at Prosperita Global Limited

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Education

Canadian School of Management - Institute of Graduate Sciences

Recommended

6 people have recommended Santhosh

Connections

499 connections

Industry

Information Technology and Services

Santhosh Singh’s Summary

3 Years experience in Online Business Analytics & Search Business Intelligence; providing reports & analysis on Home and Small Business and Search Engine Metrics, Online Search Beta Testing, Assisted Navigation & Software & Peripherals traffic & financials

4 Years experience in Quality and Process (6 Sigma); Black Belt Trained, Certified Green Belt, Call Center Management; Customer Service Management and Six Sigma Training (Yellow Belt & Green Belt).

Ability to successfully lead various projects simultaneously, meet deadlines and make decisions.
Ability to lead teams to success, develop and implement process, design and coordinate training programs, statistical analysis of data, co-ordinate and communicate effectively. Highly self motivated, ambitious and dedicated.

Santhosh Singh’s Specialties:

SQL, MS Access, MS Excel, Clckstream Analysis, SIX Sigma Black Belt Trained, Six Sigma Project Mentor, Omniture/Site Catalyst & comScore.

Santhosh Singh’s Experience

Managing Director

TransMedia

(Events Services industry)

July 2009 — Present (6 months)
Manager - Business Intelligence ( Search )

AOL

(Public Company; TWX; Internet industry)

August 2007 — July 2009 (2 years )
Analytics Advisor

Dell

(Public Company; 10,001 or more employees; Dell; Computer Hardware industry)

February 2005 — August 2007 (2 years 7 months)

Understand and analyze the Dell online business and HSB segment in particular. Formulate and monitor metrics to help the initiatives of Online Planning and Profitability team.
Design, Develop & Update Reports on Dell Search Engine and provide analysis to the Business Owners & Search Competency Center.
Provide Financial Analysis on the Search Engine’s Contribution to the parent site, Dell.com.
Create benchmarks on the existing search methodologies and develop new metrics for Assisted Navigation that help the business to drive the efficiency of the Search Engine and enhance performance.
Business Process Improvement - Advisor

Dell

(Public Company; 10,001 or more employees; Dell; Computer Hardware industry)

April 2001 — February 2005 (3 years 11 months)

Design, coordinate and complete projects in Technical Support, Sales Support, Procurement, Facilities & Finance across US, APJ & EMEA business segments, which result in improvement in quality and reduction in cost/cycle time.

Key Achievements : Awarded Best Six Sigma Project of the Year 2004 in India and represented the project in World Quality Day event held at Round Rock, Texas. Awarded Customer Excellence Gold for creating reports and analysis on Customer Experience for DIS, ensuring $ savings, enhancement of overall customer experience, Training Employees in Six Sigma Yellow Belt & Green Belt, employee satisfaction and to design and implement process and COPC compliance. Trained in JMP Statistical tool (Developed by SAS).
Quality Advisor

Prosperita Global Limited

(Privately Held; 201-500 employees; Import and Export industry)

September 1999 — March 2001 (1 year 7 months)

Provide weekly update to SMT on Productivity & Efficiency Metrics.

Responsible for implementing and controlling Metrics & Quality of processes to ensure smooth operations across the different departments.

Efficient handling of administrative details, concept selling and focusing on maximizing sales.