
Customer Service Manager at Lulu.com
Raleigh-Durham, North Carolina Area

Customer Service Manager at Lulu.com
Raleigh-Durham, North Carolina Area
Responsible for unveiling new opportunities for schools, businesses and associations to self-publish their content through Lulu.
program development, customer liasion, salesforce.com, presentation and negotiation skills, voice over experience, accounts receivable management, inventory control management, light business contract management, contract negotiation, strategic sales strategy, process development and management, linux and open source technologies knowledge and experience, light system administration, technical support experience (installation of Linux operating system and troubleshooting)
(Privately Held; Publishing industry)
December 2008 — Present (8 months)
(Public Company; 1001-5000 employees; RHT; Computer Software industry)
February 1998 — Present (11 years 6 months)
Voice of phone menu for most of Red Hat's North American offices.
(Public Company; 1001-5000 employees; RHT; Computer Software industry)
January 2008 — September 2008 (9 months)
Actively pursue opportunities in the educational sector to establish publishing and print relationships. Focus on community colleges, technical colleges, and K-12. Very active partnership with the National Institute for Staff and Organizational Development (NISOD). We provide the NISOD Community Press partnership for all of the 700+ NISOD member schools. For more information visit http://www.lulu.com/partners/NISOD.
(Public Company; 1001-5000 employees; RHT; Computer Software industry)
March 2006 — January 2008 (1 year 11 months)
Global account management for telecommunications partners of Red Hat. Worked with four field sales representatives to actively pursue, sell to, manage and upsell to Red Hat's telecommunication vertical. Followed up on new leads, facilitated conference calls, onsite visits, processed orders, tracked orders, collected accounts receivables, managed special projects and acted as liasion between partner and Red Hat.
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
March 2004 — March 2006 (2 years 1 month)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
June 2003 — March 2004 (10 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
June 2002 — June 2003 (1 year 1 month)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
December 2001 — June 2002 (7 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
May 2001 — December 2001 (8 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
July 1999 — May 2001 (1 year 11 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
February 1999 — July 1999 (6 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
December 1998 — February 1999 (3 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
September 1997 — December 1998 (1 year 4 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
April 1998 — November 1998 (8 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
September 1997 — January 1998 (5 months)
(Public Company; 1001-5000 employees; RHAT; Computer Software industry)
February 1997 — September 1997 (8 months)
(Public Company; 10,001 or more employees; Banking industry)
May 1994 — February 1997 (2 years 10 months)
B.A. , English , August 1990 — May 1994
Diploma , High School , 1986 — 1990
golf, music, singing, dancing, gardening, reading, new technologies, SCRAPBOOKING