
National Franchise Manager
Washington D.C. Metro Area

National Franchise Manager
Washington D.C. Metro Area
In Maryland, Modern Babies & Children is the only full color, high gloss, resource magazine published for Parents, Grandparents and Families. Our interactive website features local products and services, a useful Events Calendar for families, editorials focused on local interests, and much more. The entire Modern Babies & Children resource magazine is also viewable online!
In January 2006, MBC began franchising. Local editions are published in 6 cities currently, with additional franchise expansion in 2009. Our mission is to continue the growth of the brand nationally, support and develop our franchisees, and ensure that families in every local community throughout the country have a Modern Babies & Children resource.
(Non-Profit; Non-Profit Organization Management industry)
December 2008 — Present (1 year 1 month)
The YWCA is the oldest and largest multicultural women's organization in the world. Across the globe, we have more than 25 million members in 122 countries, including 2.6 million members and participants in 300 local associations in the United States.
More important than the numbers, is our mission to eliminate racism and empower women. We provide safe places for women and girls, build strong women leaders, and advocate for women's rights and civil rights in Congress.
Women come to us in times of crisis, as survivors of rape or domestic violence. They come for job training and career counseling. They come for childcare. They come for health and fitness. They come for a variety of reasons. But they come. And they leave with a renewed spirit, new skills, and stronger lives.
(Marketing and Advertising industry)
September 2008 — Present (1 year 4 months)
Develop and manage client relationships/strategic partnerships/franchisee operations while contributing to National Brand development. Oversight for new Franchisee processes, creation of infrastructure and strategic direction. Network with local, regional and national partners to build market share. Develop, submit and implement proposals including web development, partnerships, marketing and other senior-level contributions. Improve and drive overall company results through analysis, adjustments and overall leadership. Achieve our goal of Modern Babies & Childen being the local resource in every community for Parents, Grandparents and Families.
(Privately Held; Financial Services industry)
May 2005 — Present (4 years 8 months)
Standard & Poor’s Vista Research is a subscription-based information service that supports institutional money managers. With access to 100,000 top industry practitioners, Vista Research connects clients to seasoned professionals who can answer their questions. Vista Research differentiates itself by its adeptness at finding the “tough-to-find” industry specialist and its dedication to client service. From vetting all industry professionals prior to each call to scheduling your proprietary consultation, Vista Research offers its clients a unique and time-saving experience.
Standard & Poor’s, the world’s foremost provider of independent credit ratings, indices, risk evaluation, investment research, data, and valuations, acquired Vista Research in April, 2005. Vista Research complements S&P’s research and data products by providing institutional money managers independent, unbiased research.
(Education Management industry)
January 2008 — July 2008 (7 months)
Management of 6 Sales Coaches and 100+ indirect reports for national inbound/outbound contact center. Oversight for multiple franchisee service/sales deliverables to retain contracts and implementation of back-end processes for national email/direct mail marketing efforts. Developed and implemented policies with both internal department Managers as well as Field/Corporate executives. Selected to represent the NCC at Executive Development Seminar, functioned as both a leader and team member on various committees. Promoted to this position after functioning as the In Home Tutoring (IHT) Operations Manager.
(Education Management industry)
November 2006 — January 2008 (1 year 3 months)
Reported directly to the VP of Sales and Operations. Developed, executed and managed multiple aspects of Sylvan's In Home Tutoring (IHT) national pilot program. Developed/managed relationships with outside agencies, vendors and internal Marketing, Legal, Finance and Education departments and increased IHT's revenue by over 150% YOY. Collaborated with franchisees across the country in the pilot program while directly managing Corporate operations in Baltimore, Austin and San Diego. Created operational infrastructure and contributed to SOP's, program pro forma and marketing/technology efforts to ensure brand consistency. Attended the Sylvan National Leadership Conference as part of the Corporate Operations Team.
(Public Company; 10,001 or more employees; GME; Retail industry)
February 2005 — November 2006 (1 year 10 months)
Management of sales, operations, training, recruiting and inventory for 12-14 retail locations. District ranked consistently in the top 20% of the company with heavy focus on performance training. #1 in every category (sales and operations) in the region. Responsible for writing the Performance Management training for GameStop (a Fortune 400 company), as well as other training/operations projects to increase profit. Managed the merger in Baltimore market between EB Games, Inc. and GameStop, Inc. Coached and developed key management staff.
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
April 2001 — October 2004 (3 years 7 months)
Managed all aspects of free standing location in addition to relationship with secondary vendors and resellers in a specific geographic area. Developed and implemented district training program, referral program. Averaged 25% sales increase 8 consecutive quarters with exceptional operations audits.
(Privately Held; 1001-5000 employees; Apparel & Fashion industry)
1999 — 2001 (2 years )
Sourced, developed and maintained account relationships with executive-level clients. Set National Sales Record, International Rookie of the Year, Star Award. Conducted training at national level. Developed and delivered weekly training for Division.
(Privately Held; 10,001 or more employees; Marketing and Advertising industry)
May 1995 — March 1999 (3 years 11 months)
Ran District office in Cleveland, Ohio recruiting, training and managing 500+ sales representatives. Several Regional and National Awards. Titles also include: Branch Manager, Division Assistant Manager, Field Sales Manager, Sales Representative.
English 1993 — 1994
Political Science 1992 — 1993
Full scholarship to The American College of Switzerland in Leysin, Switzerland. Attended private, politically nuetral school with eclectic mix of students from over 100 countries.
General Studies 1991 — 1992
Attended my first year of college and completed my last year of high school simultaneously in Lakenheath, England.
figuring out how things work and how to make them better, mentoring, consulting, organizational psychology, training, public speaking, MMA
Modern Babies & Children is proud to sponsor, support or otherwise partner with The March of Dimes, The Casey Cares Foundation, Meals on Wheels, Big Brothers Big Sisters, The Boy Scouts and Girl Scouts of America and Habitat For Humanity. We are actively seeking additional partners and open to proposals.
Numerous Sales, Management and Productivity awards throughout my career. I am proud to have also been a speaker and trainer at National and Regional Conferences for Vector Marketing, The Tom James Company and GameStop, Inc.