Sam Snyder

Current

Software Test Technician at Motorola

Past

Quality Assurance Intern at Netopia, Inc.

Education

Independent Learning
University of Kansas

Recommended

5 people have recommended Sam

Connections

500+ connections

Industry

Computer Software

Websites

Sam Snyder’s Summary

I have several years of experience testing software on a variety of platforms. Let me know if there is any problem I can help you solve. Please feel free to contact me any time at svsnyder@gmail.com

Sam Snyder’s Specialties:

* testing Macintosh, Windows, and web-based applications
* GUI test automation with Selenium IDE
* technical writing
* test case planning/design

Sam Snyder’s Experience

Software Test Technician

Motorola

(Public Company; 10,001 or more employees; MOT; Telecommunications industry)

February 2007 — Present (1 year 9 months)

I joined Motorola and the eCare test team. eCare is a web-enabled, on-demand remote support application that lets technical support staff reach out over the Web to resolve customers' problems through a browser-based connection to an end user’s desktop.

Some of the product's benefits include:
* Eliminate customer and agent frustration by showing rather than telling.
* Increase support staff efficiency and reduce call duration by up to 75% for dramatically reduced support costs.
* Get end users back up and running fast, improving satisfaction, productivity, and customer retention.
* Interchangeably support both Windows and Mac desktops.
* Limit call center and corporate liabilities and improve support staff competence through full session transcripts, optional session recording, and built-in agent and customer surveys.
Quality Assurance Intern

Netopia, Inc.

(Public Company; 201-500 employees; NTPA; Computer Networking industry)

July 2005 — February 2007 (1 year 8 months)

At Netopia, I tested the products Timbuktu Pro, Timbuktu ToGo, and netOctopus on Macintosh and Windows platforms. I ran manual tests, filed bug reports, wrote test plans and responded to customer inquiries.

Sam Snyder’s Education

Independent Learning

2007 — 2008

I have read hundreds of books and tens of thousands of articles / blog posts written by successful people involved in the technology & business fields.
University of Kansas

Bachelor's, English, 2002 — 2006

Activities and Societies:

Golden Key International Honour Society, University Band