Sam Snyder

Software Test Technician at Motorola [TopLinked.com]

Lawrence, Kansas Area

Current
  • Software Test Technician at Motorola
Past
  • Quality Assurance Intern at Netopia, Inc.
Education
  • Independent Learning
  • University of Kansas
Connections
500+ connections
Industry
Computer Software
Websites

Sam Snyder’s Summary

I have several years of experience testing software on a variety of platforms. Let me know if there is any problem I can help you solve. Please feel free to contact me any time at svsnyder@gmail.com

Sam Snyder’s Specialties:

* testing Macintosh, Windows, and web-based applications
* GUI test automation with Selenium IDE
* technical writing
* test case planning/design


Sam Snyder’s Experience

  • Software Test Technician

    Motorola

    (Public Company; 10,001 or more employees; MOT; Telecommunications industry)

    February 2007Present (1 year 9 months)

    I joined Motorola and the eCare test team. eCare is a web-enabled, on-demand remote support application that lets technical support staff reach out over the Web to resolve customers' problems through a browser-based connection to an end user’s desktop.

    Some of the product's benefits include:
    * Eliminate customer and agent frustration by showing rather than telling.
    * Increase support staff efficiency and reduce call duration by up to 75% for dramatically reduced support costs.
    * Get end users back up and running fast, improving satisfaction, productivity, and customer retention.
    * Interchangeably support both Windows and Mac desktops.
    * Limit call center and corporate liabilities and improve support staff competence through full session transcripts, optional session recording, and built-in agent and customer surveys.

  • Quality Assurance Intern

    Netopia, Inc.

    (Public Company; 201-500 employees; NTPA; Computer Networking industry)

    July 2005February 2007 (1 year 8 months)

    At Netopia, I tested the products Timbuktu Pro, Timbuktu ToGo, and netOctopus on Macintosh and Windows platforms. I ran manual tests, filed bug reports, wrote test plans and responded to customer inquiries.


Sam Snyder’s Education

  • Independent Learning

    20072008

    I have read hundreds of books and tens of thousands of articles / blog posts written by successful people involved in the technology & business fields.

  • University of Kansas

    Bachelor's, English, 20022006

    Activities and Societies:
    Golden Key International Honour Society, University Band

Additional Information

Sam Snyder’s Websites:

Sam Snyder’s Groups:

  •    KIVA
  •    Motorola Alumni
  •    The 4-Hour Academy
  •    Kansas City IT Professionals
  •    COSTA IMC (Integrated Marketing and Communications)
  •    Egnyte

Sam Snyder’s Contact Settings

Interested In:

  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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