Senior Manager at Kaiser Permanente
San Francisco Bay Area
Senior Manager at Kaiser Permanente
San Francisco Bay Area
Senior management and program leadership serving complex, multi-function, and distributed enterprises
Successful internal/external consulting services, contract operations, and vendor services management
Executive/Client relationship management, solutions, support, service, and thought leadership focus
Leadership in IT Infrastructure, Systems, Software, Enterprise Security, and Support Services
Business/enterprise requirements development as well as program, process, and operations analysis
Expert in Group Motivation, Organizational Dynamism, Team Unification and Individual Empowerment
Organizational infrastructure management, Back office-to-Front desk synchronicity, and process uniformity
Cost-efficient, cost-effective, return-on-investment orientation in operations and implementation
Collaborative strategic planning toward improving P&L and achieving business growth/revenue targets
My professional background reflects successful management of complex and distributed operations, largescale technical services and system/software delivery, as well as customer relationship and businsess development leadership. In addition, I am a fully engaged technical and business reorganization specialist. My skills and abilities are most applicable to high energy, complex, multi-task environments. I am an assertive and engaged strategic planner in building and maintaining successful business and technical enterprises with a collaborative and team-oriented perspective.
Specialties:
Business Systems/Services and Global Enterprise Management
Strategic Technical Planning and Management
RFP/RFQ/RFI Development and Conversion
Technical Customer Relationship and Communications Management
C level/Executive Business Development, Contract Acquisition, Relationship Management
Information Technology Professional Services
Management/Leadership Training and Career Counseling
(Non-Profit; Hospital & Health Care industry)
October 2008 — Present (10 months)
eBusiness Solutions – Program/Release/Deployment/Management Services.
Technical services process management, program/project planning and coordination, implementation and deployment leadership of multiple large-scale projects in an international matrix-management Healthcare IT organization. Coordinate and lead onshore and offshore project delivery teams. Provide technical and consulting leadership from hardware platform installation to database/server configuration to web/application interface design and delivery. Successful deliverables include Web enterprise implementation/rehosting, IT infrastructure buildout/remediation, ERP/CRM migration and upgrade, and software/system architecture and delivery. Serve as both general project/program manager and strategic consultant for project planning teams. Responsible for physical resource planning, process monitoring and documentation management, as well as budget forecasting, tracking and reporting.
1. Delivered and deployed re-write of enterprise secure sign-on software in first month.
2. Completed prototype KPIT internal/external multi-party business services SLA in second month.
3. Delivered multiple technical projects from release to full implementation and deployment.
4. Coordinated delivery of high-visibility, large-scale migration of the global web content management and delivery infrastructure between datacenters: Included full upgrades of hardware, networks, primary servers, databases, and software; Re-hosting services/support for hundreds of servers and thousands of clients across KPIT; Completed ahead of schedule and under budget.
(Information Technology and Services industry)
May 2008 — Present (1 year 3 months)
Strategic enterprise planning and infrastructure security consulting management. Lead process and procedure development for infrastructure/operations performance and security analysis projects. Coordinate audits of distributed, complex, and large business systems and technical enterprises. Perform contractor/vendor sourcing and management. Collaborate with executive team in developing and presenting business/contract proposals and technical overviews for public and commercial clients.
(Public Company; 10,001 or more employees; NOC; Defense & Space industry)
June 2002 — November 2007 (5 years 6 months)
Enterprise Operations and Professional Services Director supporting 8 federal agencies' distributed global enterprises covering a region of 13 western states (Alaska/Hawaii) and Pacific Territories. Performed CXO level reporting and consulting. Led and managed enterprise engineering, software/systems development, O&M, network implementation/support, distributed staff and vendor management.
Overall reporting and consulting responsiblility in design, enhancement, and delivery of very large and complex revenue generating projects, including EDI/B2B Services (Data/Financial Transaction Portal - $1.1 Billion), PostalOne!/PERMITS II (eCommerce/Web Enterprise - $1.2 Billion), Rate Case (Financial Transaction and eCommerce Services - $45 Billion).
Strategic planning/proposal/implementation, and reorganization advancing program from $6.8 Million/ -4.3% P&L operation to $11.5 Million/ +10.5% P&L operation in 18 months.
Built/Managed Global Infrastructure Security team for USPS enterprise.
Aerospace Engineering
B.A. , Political Science, Comparative Government
Certificate , Executive Leadership
Certification , Program/Project Management