Sam Lodise

Sam Lodise

Manager of User Services at Arcadia University

Location
Greater Philadelphia Area
Industry
Information Technology and Services

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Sam Lodise's Overview

Current
Past
Connections

238 connections

Sam Lodise's Experience

Manager of User Services

Arcadia University

Educational Institution; 501-1000 employees; Higher Education industry

December 2013Present (10 months) Glenside, Pa

Oversee User Services and Help Desk Groups within Arcadia University Information Technology Department.

Technology Support Coordinator

Arcadia University

Educational Institution; 501-1000 employees; Higher Education industry

June 2008December 2013 (5 years 7 months)

Helpdesk Lead Technician responsible for the customer experience at the University Helpdesk.

Double Agent

Geek Squad

Public Company; 10,001+ employees; BBY; Information Technology and Services industry

September 2006July 2008 (1 year 11 months)

Remote Support Technician. Assisted cusomters with computer needs in home and in store. Resolved complex problems with workstation and home/small business networks. Also, cared for company vehicle and vehicle product inventory.

Counter Intelligence Agent

Geek Squad

Public Company; 10,001+ employees; BBY; Information Technology and Services industry

October 2003September 2006 (3 years)

Sam Lodise's Courses

    • Problem Solving With Algorithms I and 2 (CS201, CS202)
    • Database Management and Design (CS354)
    • Network Fundamentals (CS227)
    • Data Communications (CS372)
    • Computer Organization and Architecture (CS362)

Sam Lodise's Skills & Expertise

  1. Technical Support
  2. Computer Hardware
  3. Help Desk Support
  4. Windows 7
  5. Computer Repair
  6. Information Technology
  7. Active Directory
  8. OS X
  9. Network Administration
  10. Networking
  11. System Administration
  12. Customer Service
  13. Troubleshooting
  14. Microsoft Certified Professional
  15. Team Leadership
  16. IT Management
  17. Windows Server
  18. Printers
  19. Software Installation
  20. Windows
  21. HTML
  22. Java
  23. VMware
  24. Ubuntu
  25. Computer Maintenance
  26. Servers
  27. Security
  28. Access
  29. Windows XP
  30. Databases
  31. XP
  32. Hardware
  33. Disaster Recovery
  34. Android
  35. Microsoft Office
  36. Linux
  37. Wireless Networking
  38. SharePoint
  39. Customer Oriented
  40. Citrix
  41. IIS
  42. Remote Desktop
  43. Management
  44. Windows Vista
  45. PHP
  46. CSS
  47. Laptops
  48. LANDesk

View All (48) Skills View Fewer Skills

Sam Lodise's Certifications

  • ITIL Foundation Certificate in IT Service Management

    • PEOPLECERT
    • License GR750090122SL
    • February 2014
  • EDUCAUSE New IT Manager Program Graduate

    • EDUCAUSE
    • License CREDLY-124782
    • May 2014

Sam Lodise's Organizations

  • Staff Council

    Participated as representative of Staff Council on several committees. Including the committee to explore an India initiative with Global Pathways Incorporated. This program within Arcadia is designed to create a pathway to high quality American education for Indian students.

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