
Director of Operations at Westgate Resorts
Orlando, Florida Area

Director of Operations at Westgate Resorts
Orlando, Florida Area
Professional experience includes varied business areas:
-Managing Call Center Operations for 4 Call Centers
-Devising and Implementing Sales and Marketing strategies
-Software Development Management
-Software Project Management
-Website Design and management
-Compiling, Servicing, and Analyzing loan portfolios
-Collections
Project Management, Marketing Program Implementation, Sales and Marketing Strategy, Technology Strategy and Implementation.
(Privately Held; 5001-10,000 employees; Hospitality industry)
January 2006 — Present (2 years 10 months)
Give strategic direction to General Managers of 5 call center sales teams. Oversee all operational aspects regarding the Marketing function. My team is responsible for managing outbound campaigns, agent utilization, agent scripts, staffing requirements, ad-hoc reporting, and various business analysis functions.
(Hospitality industry)
2000 — 2008 (8 years)
(Privately Held; 5001-10,000 employees; Hospitality industry)
April 2005 — January 2006 (10 months)
Managed team of Oracle developers, project managers and business analysts. My team was responsible for new development and ongoing maintenance of a custom-built Enterprise Application. My daily interactions were with Marketing executives and senior level managers.
(Privately Held; 5001-10,000 employees; Hospitality industry)
June 1999 — April 2005 (5 years 11 months)
Responsible for managing developer teams, analyzing business areas, documenting client system requirements, managing software development, testing software, writing User manuals, and managing rollout process to 5 call center teams.
1987 — 1991
Recording Music, Technology.
PMP - Project Management Professional (588942) ,
University of Central Florida Alumni Association