Sameer Anand

Current

Software Eng. at BirlaSoft Ltd

Past

Manager on duty at Dell International Services
Customer Care Executive at iGATE Global Solutions
Technical Support Associate at Wipro BPO

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Education

Nationa P.G College, Lucknow University
St. Francis College, Lucknow

Recommended

4 people have recommended Sameer

Connections

72 connections

Industry

Information Technology and Services

Websites

Sameer Anand’s Summary

Aspiring to launch a business startup with Development / implementation of Business and technology consulting products and services.
Current developing and testing mobile advertising products

Technical Support and Regional Operations at Dell International Services.
PeopleSoft 8.4x support and function including Oracle 9i,Toad,autosys, unix and application messaging.

Sameer Anand’s Specialties:

Business and technical consulting,Reporting,Data analysis,Technical Support (high end computing and peoplesoft),

Sameer Anand’s Experience

Software Eng.

BirlaSoft Ltd

(Information Technology and Services industry)

June 2007 — Present (2 years 7 months)
Manager on duty

Dell International Services

(Public Company; DELL; Information Technology and Services industry)

April 2006 — June 2007 (1 year 3 months)

• Front end peoples manger for Consumer Technical Support (CTS) for Dell Inc, USA.
• Management of activities of the production floor and co-ordination with various departments directly and in-directly effecting the production floor.
• Real time monitoring of the floor activities and maintaining service levels.
• Generating, maintaining and circulation of all reports across site with details at site, entity, team and agent level.
Customer Care Executive

iGATE Global Solutions

(Public Company; IGTE; Information Technology and Services industry)

November 2005 — March 2006 (5 months)

•Customer care and loan information support to Option One Mortgage Corp. U.S.A
• Addressing customer inquiries pertaining to mortgage loans.
• Early collection for mortgage client Option One.
• Part of the pilot outbound collections team for the Noida site of the company and client
Technical Support Associate

Wipro BPO

(Public Company; WIT; Outsourcing/Offshoring industry)

September 2003 — November 2005 (2 years 3 months)