Sal Aguilar

Current

Senior Technology Support Specialist at Stream Global Services

Past

IT Manager at Press 2
Customer Service and Blackberry Expert at Telefonica Moviles
Inbound Supervisor at Call Center Nicaragua

Founder at Diseños Digitales

see less...

1 more...

Education

Universidad Nacional de Ingeniería
Colegio Centro America

Recommended

7 people have recommended Sal

Connections

122 connections

Industry

Information Technology and Services

Websites

Sal Aguilar’s Summary

I´m a self-taught IT Professional that´s always eager for challenges. I love traveling and troubleshooting to provide the best solution that fit my client needs.

I started as a web designer and this hobby developed into configuring web servers on linux, then configuring email and other services. I joined the first Linux User Group of Nicaragua in 1999, nicaLUG (linux.org.ni). As a member I joined several conferences given by team members to promote linux and open source.

After servers, Cisco Hardware and Network troubleshooting came along, changing my profile from "designer" to Technology Support Specialist.

Today, after 4+ years on the Contact Center and BPO scenario I stand with skills on VoIP protocols, Telephony systems and predictive dialer knowledge.

Sal Aguilar’s Specialties:

Windows Server Setup and Management (active directory, exchange, dns, file server, backup, FTP).

Linux Server Setup and Management (FTP, PROXY, DNS, Sendmail, Apache, etc).

Network Design (Using Cisco Routers, Switches and other devices)

Network Management (load balancing, backup, bandwidth monitoring, firewalls, content filtering, QoS, etc)

VoIP & IP-PBX (Asterisk PBX and Cisco Call Manager PBX)

Touchstar Predictive Dialer Management

Sal Aguilar’s Experience

Senior Technology Support Specialist

Stream Global Services

(Public Company; OOO/U; Outsourcing/Offshoring industry)

September 2008 — Present (1 year 3 months)

Coordinating support for Nicaragua from all the different IT functional groups.
IT Manager

Press 2

(Telecommunications industry)

July 2007 — September 2008 (1 year 3 months)

Network Management
-Cisco Routers & Switchs.
-Linksys Wireless Access point.
-Fiber internet connection
-VPN
-Bandwidth Management

Server Management
-Windows 2003. (Web server, File server & Active Directory)
-Linux (CentOS) (FTP, MySQL & Web server)

Telephony Management
-Nortel PBX
-Asterisk PBX (Linux based IP-PBX)
-Cisco Call Manager 6

Touchstar Predictive Dialer Management
Customer Service and Blackberry Expert

Telefonica Moviles

(Privately Held; 10,001 or more employees; TEM; Telecommunications industry)

November 2006 — July 2007 (9 months)
Inbound Supervisor

Call Center Nicaragua

(Privately Held; 11-50 employees; Telecommunications industry)

August 2005 — January 2006 (6 months)
Founder

Diseños Digitales

(Privately Held; 1-10 employees; Information Technology and Services industry)

January 2000 — December 2003 (4 years )

Diseños Digitales started as my own project, while I was working as at local college managing the IT Department.

Diseños Digitales (digital designs in english) offered design services such as web design, printed design, flyers, etc. I also offered web hosting and Linux server installations.

On late 2002, I started looking for investors/partners to startup a formal company. We started working on January 2003 as a formal company, we in a short amount of time we got several clients and started real good.

On late 2003 due to problems with partners, I decided to sell my shares of the company.