Tech II / Tier II Technician; IT KnowledgeBase Admin at RealNetworks, Inc.
Greater Seattle Area
Tech II / Tier II Technician; IT KnowledgeBase Admin at RealNetworks, Inc.
Greater Seattle Area
3 more...
Information Technology technician with a penchant for management (knowledge mostly; team a close second), client-facing service, human-technology translation, and department relations.
Knowledge management, Active Directory migration, customer service, support, technology-customer translation, high-stress, communications, hardware service and support, photography
(Public Company; RNWK; Computer Software industry)
December 2006 — Present (3 years 1 month)
Business Computer Information Systems, Walker L. Cisler College of Business , Management, Networking, Entrepreneurship , 2001 — 2006
Diploma , Entrepreneurship, Business, Accounting , 1997 — 2001