
Instructional designer at AT&T
Dallas/Fort Worth Area

Instructional designer at AT&T
Dallas/Fort Worth Area
INSTRUCTIONAL DESIGN
• Designed curriculum and instructional materials for technical training courses that were consistent with sound design principles, applied learning theories, and matched learning objectives
E-LEARNING TECHNOLOGY
• Developed instructional content, support documentation, and usability testing for SCORM-compliant learning management systems for distance learning, undergraduate, graduate, and continuing education programs
LEARNING ASSESSMENT
• Developed pre- and post-instruction learning assessment plans designs to measure achievement of learning objectives
• Measured the efficacy of instructional programs by generating quantitative data from student perception of instructional quality
Software: Adobe Captivate, Photoshop, Presenter, Connect, Flash, Dreamweaver, Premiere; Skills: Curriculum development, training program design, learning needs assessment, instructor-led training, computer-based training delivery, and data-driven analysis of learning outcomes
(Professional Training & Coaching industry)
October 2007 — Present (1 year 10 months)
• Consulted with subject matter experts across multiple divisions to design original, interactive web-based technical training
• Converted online knowledge products from proprietary LMS format to SAP Education format, and tested company-wide roll-out of SAP Education
• Transformed on-campus instructor-led training to Adobe Connect virtual format to reduce training costs, minimize employee down-time for training, and maximize return on education investment
(Financial Services industry)
August 2006 — October 2007 (1 year 3 months)
• Launched e-learning management system to provide customized, on-demand training programs to rapidly deploy learning solutions for our professional staff and consulting clients
• Designed and authored proprietary multimedia e-learning content, primarily in Flash format for narrated software demonstrations and streaming media for soft-skills training
• Utilized group facilitation methods and consensus building workshops to develop strategic plans to identify learning needs of the organization, ensuring that objectives lead to growth of desired intellectual capital
(Educational Institution; 10,001 or more employees; Higher Education industry)
August 2005 — August 2006 (1 year 1 month)
• Developed blended learning environments, including instructor-led, synchronous video teleconference, and fully-online courses with advanced applications of WebCT, eCollege, and Blackboard
• Produced and delivered e-learning training courses for University faculty, staff and students
(Educational Institution; 5001-10,000 employees; Higher Education industry)
2002 — 2005 (3 years)
• Developed curricula, instructional content, user training materials, and learning assessment plans that utilized hybrid on-campus and online synchronous and asynchronous delivery
• Instruction in Organizational Behavior courses led to an increase in majors from 150 to 250, a doubling of course offerings, and the highest enrollment hour production in a seven-member department
• Student evaluation of course and instructional quality from over 800 students over three years of instruction consistently exceeded department and college average
(Educational Institution; 10,001 or more employees; Higher Education industry)
2001 — 2002 (1 year)
• Conducted empirical, data-driven research on the uses and effects of new communication technologies within decision-making groups,
• Autored over 20 conference presentations and publications in leading academic journals and consumer publications, such as Time (1/19/04) and Health (1/2004).
(Educational Institution; 10,001 or more employees; Higher Education industry)
1997 — 2001 (4 years)
• Project manager that oversaw the design of online WebCT graduate courses in nine graduate programs for students stationed at U.S. military bases in Europe and Asia
• Contributed to the design of the first online program, targeting mid-career training for adult learners, which lead to a fully accredited graduate degree
(Public Company; 10,001 or more employees; TXN; Semiconductors industry)
January 1995 — May 1997 (2 years 5 months)
• Created, maintained, and updated technical documentation (user guides, white papers, design specifications, and press releases) for semiconductor division
Ph.D. , Organizational Communication , 1998 — 2001
M.A. , Mass Communication , 1995 — 1997
B.S. , Advertising/Public Relations from Schieffer School of Journalism , 1991 — 1995