HourTown Head Honcho
San Francisco Bay Area
- Current
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- Founder, CEO at HourTown
- Past
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- Founder at Coinbridge
- UI Strategist at PayPal - eBay
- Team Lead, Merchant Features UI Design at PayPal -eBay
- Senior UI Designer at Mambo.com
- UI Design Consultant (Self-employed)
- Education
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- Lewis and Clark College
- University of Oregon
- Recommended
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3 people have recommended Ryan - Connections
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269
connections
- Industry
- Internet
- Websites
Ryan Donahue’s Summary
Ryan has over 10 years of experience in the design of consumer Internet applications. An expert in user-centered design methodologies, Ryan frequently consults startups on how to design products that better meet the needs of their customers. A founding member of the PayPal design and user research group, Ryan was instrumental in the strategic design of PayPal's merchant services and played a key role in defining the customer experience for many of PayPal's most successful products from 2000-2005. Ryan created the field studies program at PayPal in 2002 and traveled internationally conducting research inside the offices and homes of small business owners. In 2006, Ryan founded HourTown (www.hourtown.com), an online appointment system for small businesses. Currently, Ryan divides his time between his own entrepreneurial ventures and consulting with a select group of Silicon Valley startups, investors and non-profit organizations. Ryan resides in Palo Alto, California.
Ryan Donahue’s Specialties:
Customer discovery, start-up financing, product strategy, business development and early team building. Expert in design of online payment services, financial services applications, user-researcher, ethnographic studies, usability testing methods, iterative design methodologies (e.g., RITE method), a passion for creating cool products.
Ryan Donahue’s Experience
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Founder, CEO
HourTown
(Internet industry)
December 2005 — Present (3 years 8 months)
Founded in June 2006, HourTown's easy-to-use tools help businesses to market their services locally and easily publish their availability across the Internet. HourTown's secure platform supports a growing network of local businesses who provide the convenience of online scheduling to their customers.
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Founder
Coinbridge
(Privately Held; 1-10 employees; Internet industry)
May 2005 — August 2006 (1 year 4 months)
Coinbridge (http://www.coinbridge.com) is a design, research, and technology firm that specializes in helping online merchants to improve the quality of their customers' experience at the point-of-payment. We rely heavily on our own ongoing research initiatives as a way to keep ourselves attuned to the shifting needs and behaviors of the consumer market. Additionally, we closely monitor trends within the payments industry that effect online merchants. The insights we gain from our consumer research and our knowledge of the industry, allow us to confidently inform our clients about what their point-of-payment is doing well, as well as where opportunities might lay. Our offices are located in San Mateo, California.
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UI Strategist
PayPal - eBay
(Public Company; Internet industry)
December 2004 — February 2005 (3 months)
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Team Lead, Merchant Features UI Design
PayPal -eBay
(Public Company; 5001-10,000 employees; ebay; Internet industry)
February 2000 — December 2004 (4 years 11 months)
Team Lead of the Merchant Services UI Design Team. Our team concentrates its efforts on understanding the needs of PayPal's off-eBay merchants, and the consumer experience of their buyers.
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Senior UI Designer
Mambo.com
(Privately Held; 51-200 employees; Internet industry)
May 1999 — February 2000 (10 months)
Designed the user experience and interface for an online event management service. Participated in the design of online payment flows and architectures. Did R & D for a flash-based, animated greeting card that was capable of containing online payment.
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UI Design Consultant
Self-employed
(Self-Employed; Myself Only; Internet industry)
June 1997 — 1999 (2 years)
Worked as design consultant on various consumer internet applications.
Ryan Donahue’s Education
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Lewis and Clark College
B.A. , Liberal Arts , 1994 — 1997
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University of Oregon
1992 — 1993
Additional Information
Ryan Donahue’s Websites:
Ryan Donahue’s Groups:
BayChi, BayPay
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PayPal Corporate Alumni (worked there previously) -
Online Lead Generation -
Pre-IPO PayPal employees
Ryan Donahue’s Contact Settings
Interested In:
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
