Rupert Neethling

I am a technical communicator who believes in the empowering potential of Information and Communications Technology. Apart from producing training and reference material, I continue to look for better ways to write and publish my work.

Rupert Neethling’s Specialties:

* Technical reference & training material
* Course material
* Help files & PDFs that follow a Help-file format
* E-Learning material and online assessments
* ICT Journalism
* Copywriting -- Online and Below the Line
* English/Afrikaans and Afrikaans/English translation

Rupert Neethling’s Experience

Technical Writer

Fundamo

(Privately Held; Information Technology and Services industry)

September 2009 — Present (4 months)
Sr Technical Writer

MWEB

(Public Company; 1001-5000 employees; Information Technology and Services industry)

April 2004 — September 2009 (5 years 6 months)

Operational communications to staff and customers; online support pages for customers; training & reference material for staff (PDF, SWF, HTML and DOC); administration of internal documentation site; mentoring and management of junior technical writers.
Contract Technical Writer

MWEB

(Public Company; Information Technology and Services industry)

January 2002 — March 2004 (2 years 3 months)

Process mapping within and between company divisions; writing of comparative overviews of new Internet access technologies as well as online Help pages and operational e-mails for customers; in-house training material for call-centre agents.
Internet Journalist / Editor of PC Review

Mail & Guardian

(Privately Held; 51-200 employees; Newspapers industry)

January 2000 — December 2001 (2 years )

Writing Internet- and computing-related news articles and reviews for publication in the Mail & Guardian newspaper; editing the newspaper's online computing publication, PC Review, manually, in HTML.
Language Practitioner (editor/writer/translator)

[freelance]

(Writing and Editing industry)

1991 — 2001 (10 years )

Editing and writing of advertising and training material; English-to-Afrikaans and Afrikaans-to-English translation work.
Translator, Editor, Copywriter

Folio Translation Consultants

(Privately Held; 1-10 employees; Translation and Localization industry)

1992 — 1999 (7 years )

Translation of documents of all types into English from Afrikaans and vice versa, copywriting of English below-the-line copy for Protea Hotels, editing of translations into English for publication purposes, coordination of African-language translations, and coordination of interpreters.

Rupert Neethling’s Education

Executive Coaching & Facilitation

Certificate , Designer of Learning Material , 2008 — 2008

Activities and Societies:

This course focussed on designing modular, outcomes-based learning that prepares people for work.
Comficor

Certificate , Assessor , 2007 — 2007
Stellenbosch University/Universiteit Stellenbosch

Certificate , Business: Leadership Development Programme (LDP) , 2007 — 2007
SoftSelect

Certificate , RoboHelp HTML Beginner/Intermediate , 2006 — 2006
I.T. Intellect

Certificate , Web Development , 2004 — 2004
Stellenbosch University/Universiteit Stellenbosch

B.Hons Journalism , Journalism , 1991 — 1991
University of Cape Town

BA Hons , English , 1987 — 1990

Additional Information

Rupert Neethling’s Websites:

My Blog

Rupert Neethling’s Interests:

* Old-school Jazz * Sharing information that empowers people * Science Fiction - literature and tv/movies * Freeware & Open Source alternatives to commercial software * Clarity in communication