Villaruel Jamarie

Current

Proprietor at Jamarie Online Ventures

Past

Senior Customer Service Supervisor at Fedders CareCo N
Call Center Supervisor at ClientLogic Philippines - Ortigas
Team Leader at EPLDT-Smart Prepaid Call Center

Technical Support Representative, Customer Service Representative at Etelcare Global Solutions
Customer Service Representative at PeopleSupport Inc

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2 more...

Education

Angelicum High School
Lewis University
University of Santo Tomas

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Connections

6 connections

Industry

Internet

Villaruel Jamarie’s Summary

After 4 years in the business process outsourcing industry and after a brief exposure to web design, content writing and search engine marketing, founder Villaruel S. Jamarie took in a hobby of blogging which would eventually pave the way for a broader endeavor months later. Working for a web design company as a website launcher exposed him to the different facets of online business and with continous learning he broadened the scope of his endeavors that now includes affiliate marketing, blog advertising and domaining.

Jamarie Online Ventures started from meager beginnings. Taking advantage of free hosted blogs available, Ruel sharpened his skills in web content writing, networking and search engine optimization. In less than a year, his 2 free hosted blogs has already been turning out big numbers for blog advertising. After making a small investment in domain names, he now maintains 5 active websites and 15 domains. A few of his websites have been doing very well online in terms of traffic and earnings while some more of his domains are still ongoing projects conceived to potentially be a good source of income in a few months time.

Jamarieonline.com serves as a small testament to Villaruel Jamarie's success in net entrepreneurship and also a collection of his money-making online projects.

Villaruel Jamarie’s Specialties:

Domaining, Blog Advertising and Affiliate Marketing

Villaruel Jamarie’s Experience

Proprietor

Jamarie Online Ventures

(Internet industry)

January 2007 — Present (2 years 11 months)

Jamarie Online Ventures through Jamarieonline.com was conceived on July 2008 primarily to showcase my diverse portfolio of online endeavors that includes affiliate marketing, blog advertising and domaining.
Senior Customer Service Supervisor

Fedders CareCo N

(Internet industry)

August 2006 — March 2007 (8 months)

Hired to manage the offshore inbound customer service and technical support department for Fedders, an airconditioner-manufacturing company. Lead 5 teams of agents with varying degrees of skill sets and experience. Handled administrative functions concerning budget and procurement, hiring and overall office maintenance. Main functions include workforce scheduling, hiring and training, quality monitoring and coaching, complaint resolutions, agent and department performance management.
Selected Contributions:
Reduced Operations cost by 45 percent a month upon takeover of leadership.
Streamlined operations processes which reduced overall handling time and increased customer satisfaction.
Improved intra- and interdepartmental relationships.
Call Center Supervisor

ClientLogic Philippines - Ortigas

(Internet industry)

November 2005 — June 2006 (8 months)

Hired to observe, track and analyze team performance. Handled team of 18 agents with skill sets in Customer Service, Inbound Sales, Tech Support and Customer Retention. Tasked to manage and maintain high team quality and create a fun working environment. Effectively communicated client memos and customer needs.
Selected Achievements:
Passed the ClientLogic Operations Manager Assessment.
Consistently exceeded team goals.
Received monthly awards for best performing team frequently.
Effectively coached inexperienced agents to consistently high-performing employees.
Team Leader

EPLDT-Smart Prepaid Call Center

(Internet industry)

November 2004 — April 2005 (6 months)

Performed daily tasks of monitoring, coaching, scheduling agents and the whole team. Answer escalated calls and resolves to satisfy customers. Accomplish daily reports such as: team summary, attendance tracker, coaching logs and other deliverables. Perform QA monitors 4 times per agent of another team in a month. Accomplish Key Performance Indices of agents at the end of the month. Analyze daily performance reports of the whole operations everyday. Handled Employee Recognition and Awards Committee for the whole program.
Selected Achievements:
Consistently performed in the top 5 teams on a monthly basis.
Able to promote several agents to assistant team leader and QA status.
Technical Support Representative, Customer Service Representative

Etelcare Global Solutions

(Internet industry)

November 2003 — July 2004 (9 months)
Customer Service Representative

PeopleSupport Inc

(Internet industry)

January 2003 — July 2003 (7 months)

Villaruel Jamarie’s Education

Angelicum High School
Lewis University
University of Santo Tomas

Bachelor of Science , Medical Technology

Additional Information

Villaruel Jamarie’s Interests:

Domaining, Search Engine Optimization, Blog Advertising and Earning Money Online

Villaruel Jamarie’s Groups:

On Startups - The Community For Entrepreneurs
INDIA OUTSOURCING
eMarketing Association Network
Online Advertising Professionals
The Recruitment Network
Innovative Marketing, PR, Sales, Word-of-Mouth & Buzz Innovators
Technology Outsourcing– Professionals/ Software Developers/ Freelancers/ Programmers/ Entrepreneurs
Shared Services and Outsourcing Network (SSON)
BPO Executives
Outsourcing & Offshoring
The Philippines BPO Council
The BPO and Offshoring Best Practices Forum
The International Outsourcing Forum
Contact Center Performance Forum
Call Center Directory Philippines
People Management Association Of The Philippines
CallCentre Search
CallCentre Search Asia Professionals