linkedinruben@gmail.com - Senior Business Analyst Consultant with excellent business process, leadership and PM skills.
Calgary, Canada Area
linkedinruben@gmail.com - Senior Business Analyst Consultant with excellent business process, leadership and PM skills.
Calgary, Canada Area
Senior level business analyst who enjoys the challenge of connecting the long-term enterprise level direction of an organization with its immediate needs, by using a combination of strategic creative thinking and superior detailed analytical skills. These are competencies which he has mastered in over 15 years of experience. During this time has been involved in the areas of: Call centre management; order entry; billing; logistics planning; asset maintenance; and provisioning as a project manager, team leader and business analyst in the transportation, telecommunications and energy industries.
Project Management, Eliciting and Documenting Requirements, Enterprise Analysis, Gap Analysis, Business Case Development, Cost Benefit Analysis, Change Management, Facilitation, Business Process Re-Engineering, Strategic Planning, Organizational Restructuring, Workflow Design, Business Continuity Planning, Use Cases, Statistical Analysis, KPIs and Corporate Reporting, Business Intelligence, Six Sigma.
(Management Consulting industry)
November 2007 — Present (2 years 1 month)
(Non-Profit; 1-10 employees; Management Consulting industry)
November 2006 — Present (3 years 1 month)
http://www.brockassociates.ca/bio_ruben.htm
(Privately Held; 1-10 employees; Management Consulting industry)
May 2006 — Present (3 years 7 months)
http://www.BASEManagementConsulting.com
(Sports industry)
November 2006 — October 2008 (2 years )
http://www.baseballcalgary.com
(Management Consulting industry)
August 2007 — January 2008 (6 months)
http://www.veriscanada.com
(Public Company; 5001-10,000 employees; SJRB; Telecommunications industry)
May 2006 — July 2007 (1 year 3 months)
(Public Company; 10,001 or more employees; CP; Transportation/Trucking/Railroad industry)
October 2003 — January 2006 (2 years 4 months)
• Managed team of analysts producing KPIs, scorecards and statistical analyses, mainly in areas of billing, call centre management and logistics planning
• Guided and facilitated departmental strategy and business planning sessions as well as business process review workshops
• Acted as point of contact for IT work, including helping to document business cases, gathering requirements, recommending enhancements and prioritizing tasks.
• Designed, implemented and sustained “six-sigma” type measures to ensure processes stayed within tolerable limits.
(Public Company; 10,001 or more employees; CP; Transportation/Trucking/Railroad industry)
January 2002 — October 2003 (1 year 10 months)
Managed team of 10 analysts responsible for supporting a department of 600 staff, producing departmental performance measures, scorecards, operational reporting and office automation
(Public Company; 10,001 or more employees; CP; Transportation/Trucking/Railroad industry)
February 1999 — December 2001 (2 years 11 months)
• Defined and estimated design effort for subcomponents of $35 million logistics planning application.
• Managed team of 5 with objective of delivering a $2 Million front-end GUI application.
(Public Company; 10,001 or more employees; CP; Transportation/Trucking/Railroad industry)
October 1996 — February 1999 (2 years 5 months)
• Led team analyzing business functions in Customer Service, recommending and implementing process improvement opportunities.
• Managed Commercial department’s “Year 2000” project.
• Assisted in creation of contingency plans for critical business processes.
(Public Company; 10,001 or more employees; CP; Transportation/Trucking/Railroad industry)
June 1991 — September 1996 (5 years 4 months)
• Led Oracle subteam of $7 Million asset maintenance project.
• Supervised staff and contractors working inventory components of $14 Million scheduling and tracking application.
• Liaised with internal and external customers to understand and document requirements, design, program and test applications.
MBA , 1992 — 1995
Successfully completed MBA through part-time studies.
Graduated in general stream, including studies in logistics/operations research, management science, business strategy and finance.
B. Eng , Computer Engineering & Management , 1986 — 1991
Graduated near the top of this challenging 5 year course offered jointly through the Department of Electrical Engineering, and the School of Business.
Baseball, jogging, baseball, fundraising, baseball, Jim Rice, did I mention baseball yet?
Vice-President of Marketing, Baseball Calgary,
CIPS Business Analysis Special Interest Group,
Global Business Process Management Community,
Business Process Management Institute,
Better Management, Marzar,
Member, Sons of Sam Horn, (Rice4HoF)