Ron Pillow

Past

• Field Service Specialist at EchoStar Satellite L.L.C./Dish Network
• Gold Technical Support Auditor (Resolution Specialist) at Dell Inc.
• Customer Service Delivery Senior Technician at Dell

• Electronics Department and Hardlines Team Member at Target Corporation

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Education

• Tennessee State University

Recommended

1 person has recommended Ron

Connections

6 connections

Industry

Computer Hardware

Websites

• My Company

Ron Pillow’s Summary

Highly experienced computer technician with 8+ years support experience at a Fortune 50 company & over 20 years of hardware and software experience with a variety of computer brands.
Identified, troubleshot, and resolved customer technical and service problems with Dell products including Dimension, OptiPlex & XPS desktops as well as Latitude & Inspiron portables, LCD & plasma TVs.
Currently building my own PC tech business, Pfix Tech, in the city of Nashville.

Ron Pillow’s Specialties:

WYSIWYG layout tools, HTML, commercial VO

Ron Pillow’s Experience

• Field Service Specialist

  EchoStar Satellite L.L.C./Dish Network

  (Entertainment industry)

  November 2007 — February 2008 (4 months)

  Installed standard & HD satellite systems in residential properties. Troubleshot & resolved technical service problems.

• Gold Technical Support Auditor (Resolution Specialist)

  Dell Inc.

  (Public Company; DELL; Computer Hardware industry)

  October 2006 — October 2007 (1 year 1 month)

  Audited level 1 phone agent calls at random & critiqued customer experience, technical ability, adherence to Dell policies & processes. Held 1:1 coaching sessions with agents to discuss aspects of the job that they excelled at & areas of improvement. Assisted agents with learning techniques for improving customer experience via conversational methods, transparency, proper use of internal tools & resources.

• Customer Service Delivery Senior Technician

  Dell

  (Public Company; DELL; Computer Hardware industry)

  August 1999 — October 2006 (7 years 3 months)

  Performed technical, operational, and maintenance telecommunications support to customers of Dell products. Identified, troubleshot, and resolved customer technical and service problems with Dell products including Dimension, OptiPlex, XPS, Latitude, Inspiron, printers, LCD & plasma TVs.

• Electronics Department and Hardlines Team Member

  Target Corporation

  (Retail industry)

  October 1996 — August 1999 (2 years 11 months)

  Handled retail customer inquiries on store products and general customer service procedures. Performed cashier, stocking & inventory. Prepared & printed ad signage, set up product displays.

Ron Pillow’s Education

• Tennessee State University

  B.S. , Arts & Sciences (Computer Science & Biology) , 1993 — 1999

  Activities and Societies:

  A.F.R.O.T.C.

Additional Information

Ron Pillow’s Websites:

• My Company

Ron Pillow’s Interests:

new technology, PC repair & upgrading, digital photography, computer network training

Ron Pillow’s Honors:

CompTIA A+ Certification
Nortel Essay Competition Winner, 1993

Ron Pillow’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch