Royce Williard

Current

Adjunct Professor at Stevens-Henager College
Lean Sigma Expert at The Williard Group

Past

Regional General Manager/Lean Sigma Champion at ModusLink
Operations Vice President/Lean Sigma Champion at The Associates
Vice President Customer Operations/Lean Sigma Champion at Ameritech Library Services

various at Ameritech

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Education

Central Michigan University
Oakland University

Recommended

13 people have recommended Royce

Connections

477 connections

Industry

Management Consulting

Websites

Free Lean Sigma Articles

Royce Williard’s Summary

Dynamic and innovative executive leader with nearly 15 years experience directing high-impact turnaround and improvement initiatives for global companies. Drive organizations to higher levels of financial and operational success through superior management of processes and projects. Develop and implement high-impact strategies, collaborating with business partners and teams to create a results-oriented environment conducive to growth. Recognized for outstanding achievements in all business areas, from profit-building and customer service to manufacturing and product delivery.

Royce Williard’s Specialties:

Business Engineering, Consensus Building, Change Management, Continuous Process Improvement, Financial Management, Financial Restructuring, Operating Infrastructure Management, Profit-Building, Relationship Management, Certified Lean Six Sigma Champion, Capital Projects, Executive Presentations, New Business Development, Quality Improvement, Budget Management, Cost Management, Distribution/Fulfillment, International Sourcing, Contact Center, Cradle-to-Grave Procurement

Royce Williard’s Experience

Adjunct Professor

Stevens-Henager College

(Higher Education industry)

December 2008 — Present (1 year )

Providing students with an integrated understanding of business and economic concepts and how they relate to the domestic and global economy. Topics include but are not limited to evaluating leadership styles within an organization’s culture and applying best practices in the key management areas of control, motivation, and organizing work (i.e lean enterprise). Additionally, provide instruction on the impact of cross-cultural issues in international management and synthesizing the processes involved with managing organizational and system changes.
Lean Sigma Expert

The Williard Group

(Management Consulting industry)

October 2008 — Present (1 year 2 months)

The Williard Group is a professional business coaching and consulting firm specializing in financial turnarounds, breakthrough performance, and exit strategies with the use of lean enterprise techniques. Services include but are not limited to training and implementation design and facilitation.
Regional General Manager/Lean Sigma Champion

ModusLink

(Public Company; CMGI; Logistics and Supply Chain industry)

March 2001 — October 2008 (7 years 8 months)

Direct P&L management for operations and providing executive leadership of 1000 member staff. Oversee client service and satisfaction for distribution/fulfillment/eBusiness solutions centers.

Highlights:

• Exceeded budgeted income by 94% in first 6 months of FY08, and achieved 36% over budgeted income for FY07.
• Spearheaded the implementation of Best Practices across 26 global Solution Centers and produced formal documents to standardize Lean Six Sigma techniques across operating systems, management systems, and leadership.
• Pioneered and championed a Lean Six Sigma program, eventually expanded into the global corporation.
* Created and deployed a Regional Executive Dashboard for financial/operational metrics tracking and follow-up.
• Recognized for superior service by Adobe, Sun, and AT&T.
• Successfully transitioned several customers from linear to cellular manufacturing.
Operations Vice President/Lean Sigma Champion

The Associates

(Public Company; Financial Services industry)

August 1999 — March 2001 (1 year 8 months)

Spearheaded operations management and established strategic vision for professional staff of 200. Served on senior management team, steering company through high-impact cultural changes and major acquisitions. Reengineered service delivery processes and created business metrics for all customer service activities. Developed business process improvement strategies and ensured that initiatives were executed and measured.

Operational & Financial Highlights:

* Optimized operations through strategic reengineering of major service delivery processes.

* Introduced Six Sigma methodology to minimize process variances and improve overall performance quality control, and acquisition integration.

* Achieved 45% close rate for new sales by removing credit card activation process from self-help IVR and utilizing live agents to see cash advances/balance transfers.

* Introduced a “save desk” to retain customers intending to pay off and close accounts – achieved success rate of 25%.
Vice President Customer Operations/Lean Sigma Champion

Ameritech Library Services

(Privately Held; Computer Software industry)

October 1996 — May 1999 (2 years 8 months)

Directed 198-member staff in management of $35M maintenance and $48M installation revenue stream for company offering network management, UNIX, and NT products and services.

Operational & Financial Highlights:
* Took company from operating loss of $18.5M in 1996 to $1.2M net profit in 1997, and $6M net profit in 1998.
* Exceeded 1998 cost reduction goal by $1.1M.
* Directed successful installation of help desk operations for 3 North American facilities.
* Revamped supply chain organization, reducing the number of vendors while expanding existing partnerships, and initiating make/buy analysis process.
* Delivered major improvements by managing department using key operational measures.
* Reduced customer abandon rate from 40% to 8%.
* Increased company’s Gross Profit Margin from 41.3% to 47.9%.
* Decreased inventory 77.3% over 2 years.
* Developed and implemented an automated customer survey and achieved satisfaction rate of 90%.
various

Ameritech

(Public Company; 10,001 or more employees; AIT; Telecommunications industry)

1981 — 1996 (15 years )

Royce Williard’s Education

Central Michigan University

MA Management (8 credits remaining)
Oakland University

BS , Management

Additional Information

Royce Williard’s Websites:

Free Lean Sigma Articles

Royce Williard’s Groups:

Lean Six Sigma
Consultants Network
Six Sigma for Business
The Recruitment Network
Kaizen (Continuous Improvement) Experts
Supply Chain Management Practitioners & Experts
Continuous Improvement, Six Sigma, & Lean Group
Global Lean & Six Sigma Network
Supply Chain Optimization
Lean/Continuous Improvement/Toyota Production System Networking & Career Opportunity Group
Lean & Kaizen
LEAN THINKING
Evalueserve Circle of Experts
Lean Enterprise Health
American Statistical Association Professionals