IT Manager at Strat@comm
Washington D.C. Metro Area
- Current
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- IT Manager at Strat@comm
- Publisher at DC Tech Events Weekly (Sole Proprietorship)
- Past
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- Customer Service Coordinator at STBS, Inc
- System Support Engineer at Topcon
- Data Analyst/ Support Technician at Mzinga (formerly Knowledge Planet)
- Installation Services Rep at Earthlink
- Master Technician at Earthlink
- Education
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- Rochester Institute of Technology
- Connections
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88
connections
- Industry
- Computer Software
- Websites
Ross Karchner’s Summary
• 8 years of full-time, part-time, and educational experience with Internet technology.
• Experienced developing with Python, Ruby, PHP, XML, SQL, Javascript, CSS, and XHTML.
• Skilled with standard desktop and publishing tools like Microsoft Office, OpenOffice, Macromedia Dreamweaver, and Macromedia Fireworks
• Skilled with the installation, use, and configuration of content management systems like Drupal, Wordpress, MediaWiki, and Movable Type.
• Excellent written communicator, I have published articles in Mode Weekly (Harrisburg) and ComputerLink Magazine (Upstate NY).
• Experienced with the configuration and troubleshooting of modern and legacy versions of Microsoft Windows and MacOS (including OS X)
• Understanding of web usability, interface design, accessibility
Ross Karchner’s Specialties:
System integration, Blogs, RSS/Atom, Content Management, scripting, writing.
Ross Karchner’s Experience
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IT Manager
Strat@comm
(Public Company; 11-50 employees; Public Relations and Communications industry)
August 2007 — Present (10 months)
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Publisher
DC Tech Events Weekly (Sole Proprietorship)
(Sole Proprietorship; Myself Only; Events Services industry)
March 2007 — Present (1 year 3 months)
I develop, edit, and publish the only comprehensive guide to tech events in the DC area.
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Customer Service Coordinator
STBS, Inc
(Privately Held; 11-50 employees; Telecommunications industry)
November 2006 — August 2007 (10 months)
Manage customer relationships, provide technical support, act as liaison between engineering and customer contacts, and maintain internal infrastructure as needed.
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System Support Engineer
Topcon
(Public Company; 7732; Health, Wellness and Fitness industry)
January 2006 — November 2006 (11 months)
• Support doctors and medical technicians using Anka’s industry-leading image management system for ophthalmology, Eyeroute.
• Ongoing and scheduled remote administration and maintenance of Windows 2000, XP, and Windows Server 2003 systems deployed nationwide.
• On-site installation of Windows 2003 servers and integration with existing imaging hardware and software infrastructure. -
Data Analyst/ Support Technician
Mzinga (formerly Knowledge Planet)
(Privately Held; 51-200 employees; Computer Software industry)
June 2003 — December 2005 (2 years 7 months)
• Supporting clients administering Knowledge Planet's web-based learning management system(LMS)
• Helping end-users troubleshoot workstation issues that interfere with Knowledge Planet and courseware.
• Escalating issues to the correct vendor or department when necessary.
• Developing, updating and maintaining customer-facing web applications.
• Installing, managing, and customizing an internal weblog.
• Created and maintained software for processing XML and text data. -
Installation Services Rep
Earthlink
(Public Company; 1001-5000 employees; ELNK; Internet industry)
June 2002 — June 2003 (1 year 1 month)
Responsible for vendor contact and troubleshooting after first level broadband technical support indicates that an issue requires vendor assistance. I maintained constant contact with Verizon, Covad, Bellsouth, Pacific Bell, and Hughes to solve customer problems. Maintained team web site.
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Master Technician
Earthlink
(Public Company; 1001-5000 employees; ELNK; Internet industry)
January 2001 — June 2002 (1 year 6 months)
Responsible for providing Earthlink customers assistance in configuration and troubleshooting of dialup, DSL, cable, and satellite internet connections, as well as configuring common applications. Wrote and managed a web application for team communication and statistics gathering.
Ross Karchner’s Education
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Rochester Institute of Technology
IT 1998 — 2000
- Activities and Societies:
- ITSO
Additional Information
Ross Karchner’s Websites:
Ross Karchner’s Groups:
RefreshDC
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Python Community member -
DC Tech Events Readers member
Ross Karchner’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
