Director of Rooms Operations at JW Marriott Rio de Janeiro
Brazil
- Current
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- Director of Rooms Operations at JW Marriott Rio de Janeiro
- Past
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- Executive Housekeeper at Rio Internacional Hotel
- Housekeeping Assistant Manager at Copacabana Palace Hotel
- Education
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- Fundação Getulio Vargas
- Universidade Cândido Mendes
- Universidade do Rio de Janeiro
- Recommended
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2 people have recommended Rossana - Connections
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26
connections
- Industry
- Hospitality
- Websites
Rossana Spena’s Summary
18 years of experience in Hospitality, personalized services and people development.
Rossana Spena’s Specialties:
Quality Management, Training and Development, Recruitment, Cost controls, Laundry Administration, Purchasing, Human Resources Management, Hotel Operation
Rossana Spena’s Experience
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Director of Rooms Operations
JW Marriott Rio de Janeiro
(Hospitality industry)
February 2001 — Present (8 years 6 months)
Functions as the Strategic Business Leader of the hotels’ Rooms Operations. Areas of responsibility include Front Office, Business Center, Recreation/Fitness Center and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner.
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Executive Housekeeper
Rio Internacional Hotel
(Hospitality industry)
January 1999 — January 2001 (2 years 1 month)
Had overall responsibility for the cleanliness of assigned areas of the
hotel; efficient operation of the housekeeping department; and, purchase, storage, inventory and control of housekeeping-related items. Additionally, is responsible for associate morale, guest focused hospitality, achieving budgetary goals and interdepartmental relations. -
Housekeeping Assistant Manager
Copacabana Palace Hotel
(Hospitality industry)
August 1997 — December 1998 (1 year 5 months)
Was specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants, Washroom Attendants and Linen Room Supervisors. In the absence of the Housekeeping Manager, was responsible to operate the Housekeeping Department and all other areas of responsibility, such as Laundry and Pools and sauna.
Rossana Spena’s Education
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Fundação Getulio Vargas
Post-Graduation , Human Resources , 2004 — 2005
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Universidade Cândido Mendes
MBA , Hospitality and Entertainment , 2003 — 2004
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Universidade do Rio de Janeiro
Graduation , Portugues and Italian , 1988 — 1992
Additional Information
Rossana Spena’s Websites:
Rossana Spena’s Interests:
management trainings, reading, chating, teaching, dancing, blogging
Rossana Spena’s Groups:
International Management and Training Network -
TOP TEN Executives Net
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Hotel Jobs Worldwide
Rossana Spena’s Honors:
Leader of the quarter 2003 - JW Marriott Rio de Janeiro
Leader the Year 2004 - JW Marriott Rio de Janeiro
Most Improved Associate Satisfaction Latin American and Caribean Region 2006
Excelence in Delivering Guest Experience - EDGE Award Latin American and Caribean Region 2007 - Marriott International.
Excelence in Delivering Guest Experience - EDGE Global Award 2007 - Marriott International.
Rossana Spena’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
