
Director of Rooms Operations at JW Marriott Rio de Janeiro
Brazil

Director of Rooms Operations at JW Marriott Rio de Janeiro
Brazil
18 years of experience in Hospitality, personalized services and people development.
Quality Management, Training and Development, Recruitment, Cost controls, Laundry Administration, Purchasing, Human Resources Management, Hotel Operation
(Hospitality industry)
February 2001 — Present (8 years 6 months)
Functions as the Strategic Business Leader of the hotels’ Rooms Operations. Areas of responsibility include Front Office, Business Center, Recreation/Fitness Center and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner.
(Hospitality industry)
January 1999 — January 2001 (2 years 1 month)
Had overall responsibility for the cleanliness of assigned areas of the
hotel; efficient operation of the housekeeping department; and, purchase, storage, inventory and control of housekeeping-related items. Additionally, is responsible for associate morale, guest focused hospitality, achieving budgetary goals and interdepartmental relations.
(Hospitality industry)
August 1997 — December 1998 (1 year 5 months)
Was specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants, Washroom Attendants and Linen Room Supervisors. In the absence of the Housekeeping Manager, was responsible to operate the Housekeeping Department and all other areas of responsibility, such as Laundry and Pools and sauna.
Post-Graduation , Human Resources , 2004 — 2005
MBA , Hospitality and Entertainment , 2003 — 2004
Graduation , Portugues and Italian , 1988 — 1992
management trainings, reading, chating, teaching, dancing, blogging
International Management and Training Network -
TOP TEN Executives Net
Leader of the quarter 2003 - JW Marriott Rio de Janeiro
Leader the Year 2004 - JW Marriott Rio de Janeiro
Most Improved Associate Satisfaction Latin American and Caribean Region 2006
Excelence in Delivering Guest Experience - EDGE Award Latin American and Caribean Region 2007 - Marriott International.
Excelence in Delivering Guest Experience - EDGE Global Award 2007 - Marriott International.