Ross A. McKillop

Current

• Blogger/Tech Writer at simplehelp.net (Self-employed)

Past

• Manager, eSupport at Comcast
• Manager, Knowledgebase at Excite@Home

Recommended

2 people have recommended Ross A.

Connections

94 connections

Industry

Internet

Websites

• Simplehelp

Ross A. McKillop’s Experience

• Blogger/Tech Writer

  simplehelp.net (Self-employed)

  (Self-Employed; Myself Only; E-Learning industry)

  August 2006 — Present (2 years)

  The main purpose of Simplehelp.net is to help beginner-to-intermediate computer users learn how to do various things with their computers. Simplehelp.net teaches a wide variety of topics to all levels, such as troubleshooting email, preventing spam and removing spyware. Each of the tutorials on Simplehelp.net gives step-by-step instructions that help answer frequently asked questions using easily-understood graphics and language. A picture can be worth a thousand words, especially for a beginner, and the graphics are optimized to load as quickly as possible.
  
  Even very experienced users can find a use for Simplehelp - think about how many times someone asks for your help to do something computer-related. Instead of trying to write out the instructions or walk someone through it over the phone, you can send them a link to the relevant article on Simplehelp.net.

• Manager, eSupport

  Comcast

  (Public Company; 10,001 or more employees; CMCSA; Internet industry)

  May 2002 — May 2006 (4 years 1 month)

• Manager, Knowledgebase

  Excite@Home

  (Public Company; 1001-5000 employees; ATHM; Internet industry)

  March 1999 — January 2002 (2 years 11 months)

  Implemented projects that significantly lowered mean time to resolve, first call resolution, and average handle time for all Excite@Home call centers
  Managed group of tech writers, content developers, editors and webmasters
  Responsibilities included budget planning, payroll, hiring, and setting group/individual objectives.

Additional Information

Ross A. McKillop’s Websites:

• Simplehelp