Ross McKillop

Current

• Blogger/Tech Writer at simplehelp.net and switchingtomac.com

Past

• Manager, eSupport at Comcast
• Manager, Knowledgebase at Excite@Home

Recommended

4 people have recommended Ross

Connections

141 connections

Industry

Internet

Ross McKillop’s Summary

Professional technical writer turned blogger.

My writing/work has been featured in the Wall Street Journal (print), CNET, Ars Technica, Lifehacker, Gizmodo, kottke.org, Mac OS X Hints, MacWorld, TUAW, The Houston Chronicle, the front page of digg.com (16 times) and various other high profile tech web sites and blogs.

Ross McKillop’s Experience

• Blogger/Tech Writer

  simplehelp.net and switchingtomac.com

  (E-Learning industry)

  August 2006 — Present (3 years 4 months)

  Simple Help and Switching To Mac are both tutorial based web sites that help PC and Mac users learn to do various things with their computers.
  
  Simple Help was started in August of 2006 and Switching To Mac was acquired and re-launched in September 2008.

• Manager, eSupport

  Comcast

  (Public Company; 10,001 or more employees; CMCSA; Internet industry)

  May 2002 — May 2006 (4 years 1 month)

• Manager, Knowledgebase

  Excite@Home

  (Public Company; 1001-5000 employees; ATHM; Internet industry)

  March 1999 — January 2002 (2 years 11 months)

  Implemented projects that significantly lowered mean time to resolve, first call resolution, and average handle time for all Excite@Home call centers
  Managed group of tech writers, content developers, editors and webmasters
  Responsibilities included budget planning, payroll, hiring, and setting group/individual objectives.