
Independent E-Learning Professional
Vancouver, Canada Area

Independent E-Learning Professional
Vancouver, Canada Area
(Self-Employed; Myself Only; E-Learning industry)
August 2006 — Present (2 years)
The main purpose of Simplehelp.net is to help beginner-to-intermediate computer users learn how to do various things with their computers. Simplehelp.net teaches a wide variety of topics to all levels, such as troubleshooting email, preventing spam and removing spyware. Each of the tutorials on Simplehelp.net gives step-by-step instructions that help answer frequently asked questions using easily-understood graphics and language. A picture can be worth a thousand words, especially for a beginner, and the graphics are optimized to load as quickly as possible.
Even very experienced users can find a use for Simplehelp - think about how many times someone asks for your help to do something computer-related. Instead of trying to write out the instructions or walk someone through it over the phone, you can send them a link to the relevant article on Simplehelp.net.
(Public Company; 10,001 or more employees; CMCSA; Internet industry)
May 2002 — May 2006 (4 years 1 month)
(Public Company; 1001-5000 employees; ATHM; Internet industry)
March 1999 — January 2002 (2 years 11 months)
Implemented projects that significantly lowered mean time to resolve, first call resolution, and average handle time for all Excite@Home call centers
Managed group of tech writers, content developers, editors and webmasters
Responsibilities included budget planning, payroll, hiring, and setting group/individual objectives.