
Vice President IT Operations at Simplexity
Washington D.C. Metro Area

Vice President IT Operations at Simplexity
Washington D.C. Metro Area
Energetic IT executive with 18 years of global business experience focusing on delivering IT solutions aligned with business strategy. Leadership style is to align IT people, processes and technology to deliver measurable business value. Successful track record of IT strategic planning and mission critical operations management within challenging environments. Capabilities include analyzing customer and technology work drivers, and financial data and key performance indicators that will improve service delivery and operating efficiency to stakeholders.
(Privately Held; 51-200 employees; Telecommunications industry)
November 2006 — Present (1 year 11 months)
Managing 24x7 global production infrastructures focused on providing wirefly.com, and other private label partner branded websites to consumer audiences. Manage IT projects from inception to completion to completion including contract management, service agreements, negotiating, and managing vendor relationships. Implement, manage and support Microsoft Windows 2000/2003 server, IIS, Microsoft Exchange 2003/2007, and Windows SharePoint Services technologies, including active directory, group policies, DHCP, DNS, and WSUS in a multi-site onshore and offshore environment. Manage and support LAN/WAN/VPN technology including Cisco routers, HP switches, Juniper VPNs, F5 load balancers, DS3s and T1 circuits in a heterogeneous environment. Additional responsibilities include network, hosting, data center, Sarbanes-Oxley, Help Desk, Desktop Support, Application Support and Database Administration.
(Public Company; 10,001 or more employees; TWX; Internet industry)
April 2005 — November 2006 (1 year 8 months)
Currently implementing AOL CIO’s strategic program for organizational change. Organizing eight Vice Presidents and sixty directors around set of key initiatives, measures and deliverables that aligned with strategic direction of 1200 employee technology organization.
Communication and evangelization of strategy to Technology employees to ensure organizational and personal goals were tied to compensation. Additional responsibilities include communicating and presenting strategy to senior level executives, domestically and internationally. Responsible for driving overall communication plan and strategy to employees, and management of vendor relations.
(Public Company; 10,001 or more employees; TWX; Internet industry)
July 2002 — April 2005 (2 years 10 months)
Led Asset Management team of twenty five including four managers across four domestic locations. Oversight of all aspects of hardware/software supply chain and lifecycle. Budgetary responsibility for $29 million that was baselined and initiatives were developed to successfully reduce TCO 22% year over year. Executive responsible for vendor evaluation, selection, and lifecycle management of PC desktop hardware and software for America Online. Responsible for capital and expense budget for 22,000+ PCs, peripherals, and software. Negotiated vendor selection, reverse auctions, and supply chain management of product lifecycles.
Designed and implemented total cost of ownership model for IT core services which allocated costs of operational activities to each service to reflect true cost of running services. TCO model resulted in 15% reduction in operating expenses per year for two years within Internal Computing infrastructure organization.
(Public Company; 10,001 or more employees; TWX; Internet industry)
July 2000 — July 2002 (2 years 1 month)
Created AOL’s first 24x7 corporate NOC for 67 worldwide locations. Provided central entry point for fault monitoring, problem identification first and second tier problem resolution. Developed processes for outage notifications and escalations to communicate status of network, voice, and system outages to all levels of stakeholders within company. Team consisted of fifty individuals and five managers.
Member of AOLTW merger IT team. I was responsible for eliminating TimeWarner corporate NOC and migrating processes and tools to AOL corporate NOC. Led a twelve month project to close their NOC and realize $3M in cost savings for the business. Integrated AOL and AOLTW systems and data components into HP OpenView network management system. In addition to link state monitoring, deployed HP VPIS and NetCool ISM to perform synthetic transactions against Sybase databases to ensure mission critical applications were available and monitored within corporate NOC.
(Public Company; 10,001 or more employees; TWX; Internet industry)
July 1998 — July 2000 (2 years 1 month)
Hired after the AOL acquisition of CompuServe (Columbus, Ohio) to manage the IT transition of CompuServe to AOL’s corporate technology and business processes. Led fourteen-member team focused on LAN/WAN administration, application development, helpdesk, telecommunications, and desktop support. Led team through cultural resistance through by gaining executive sponsorship of programs.
Led CompuServe IT Y2K program. Coordinated project plan to acquire patches for network, voice, and systems requiring Y2K compliance. Worked on all aspects of change management and communication to employees.
Created process driven intranet portal for CompuServe employees. Improved customer satisfaction by creating dynamic content that was easily searchable by user community. This self service portal helped users request services from Human Resources, Facilities, and our IT department instead of by voicemail and email.
(Privately Held; 51-200 employees; Information Services industry)
February 1996 — July 1998 (2 years 6 months)
Managed IT environment for Los Angeles Metro Rail (EMC) construction program. Organizational responsibilities included management of fourteen person IT staff and $2M budget responsible for supporting 600 construction and mechanical engineers. IT team responsibilities included LAN administrators, helpdesk, and programming staff.
Directed programming teams design and deployment of Windows NT SQL Servers to support mission critical billing and time tracking systems to ensure compliance with government audit and compliance standards.
Additional infrastructure projects included stabilizing network, improving reliability, availability, and performance to increase quality of service to customer. Implemented policies and procedures to quantify network reliability. Deployed enterprise virus protection tools for monitoring and eradicating viruses, worms, and other threats to the companys information.
(Public Company; 10,001 or more employees; Management Consulting industry)
August 1991 — February 1996 (4 years 7 months)
Managed 3000+ personal computer, wide area network consisting of multiprotocol/operating system (TCP/IP, Novell IPX, AppleTalk/ DOS, Windows NT, Macintosh, UNIX). Supervised three person server and network team responsible for design and implement Novell and NT router based network topography; Optimize network infrastructure for efficient performance; Perform needs analysis, product selection, installation, configuration, and technical support for multiplatform, multiprotocol networks and gateways.
(Public Company; 10,001 or more employees; Aviation & Aerospace industry)
February 1988 — August 1991 (3 years 7 months)
Managed a 400 node Macintosh/Novell Local and Wide Area Network. Responsibilities included: Design of network topography; Extensive LAN troubleshooting of Appletalk, Novell, file servers, mail servers, and network hubs.
Lead company-wide electronic mail evaluation; Establish Mac-Novell connection for PC-Mac file transfer and E-mail capability; Lead analysis of ccMail, SMTP, and Quickmail/x.400 gateway
M.S., Management of Information Technology, May 2003 — August 2004
B.S., Business Administration, 1982 — 1988