Ron Poserina

Current

• Head of Enterprise Services, Americas at MessageLabs

Past

• Sales Engineer at Enterprise Engineering Inc.
• Product Marketing Manager at Prism Communication Services
• Installation Coordinator at Instinet

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Recommended

11 people have recommended Ron

Connections

443 connections

Industry

Computer & Network Security

Ron Poserina’s Summary

Direct Pre/Post sales engineering for North America. Support and manage our most important clients. My mission is to ensure clients recieve the highest level of value from our products and services. Presales, implementation and project management, and then technical account management for the lifetime of the account. I ensure that our clients are happy and are able to fully experience the benefits of our services. I expertise is maintaining strategic accounts, mostly Fortune 100 companies.

Ron Poserina’s Specialties:

Internet security, encryption, messaging compliance, client service, project management, sales engineering, messaging, web development, management, email archiving, anti-virus, anti-spam, enterprise instant messaging, web proxy

Ron Poserina’s Experience

• Head of Enterprise Services, Americas

  MessageLabs

  (Privately Held; 201-500 employees; Computer & Network Security industry)

  March 2003 — Present (5 years 3 months)

  Manage US based team of Technical Account managers and pre-sales engineers for a global IT security corporation. Responsible for coaching and mentoring team members, as well as provide support and assistance with their account portfolios.
  
  Identifying the requirements of individual customers/partners, coordinating project teams and cross-functional resources to ensure that delivery is on time and within quality and budgetary targets
  
  Account management of key global accounts. Responsible for managing clients that bring in 75% of the company revenue year after year
  
  Resolving escalated issues raised by customers concerning the service in a professional manner and to agreed time frames ensuring all calls are logged with full details, escalating issues when appropriate and liaising with the technical support team where necessary.
  
  Providing input and support in the creation of strategic and tactical account plans and maintaining strategic direction for existing relationships.

• Sales Engineer

  Enterprise Engineering Inc.

  (Privately Held; 11-50 employees; Internet industry)

  August 2000 — March 2003 (2 years 8 months)

  • Directed pre-sales engagements for opportunities in excess of $1MM. Tasks include creating and delivering sales presentations to top tier financial institutions, writing proposals and architecting technical solutions, as well as other sales support duties.
  • Headed up customer focus group initiatives. Bringing in customers to get their feedback on our products and how to enhance them.
  • Led cross-functional implementation team and oversaw integration of the EEI software platform at multiple client sites.
  • Provided post sales client support for EEI software and integration issues. Tasks can include on-site trouble calls and telephone/e-mail support.
  • Instructor for EEI software products and OFX protocol training. Tasks include development of training materials, hands-on labs and classroom delivery.
  • Initiate, manage, and maintain relationships with EEI’s business partners and vendors. Partners include Sun Microsystems, Oracle, Microsoft, Intuit, and BEA.

• Product Marketing Manager

  Prism Communication Services

  (Privately Held; 501-1000 employees; Internet industry)

  May 1999 — August 2000 (1 year 4 months)

  • Defined new products and services for the company. This included writing technical specs and product descriptions.
  • Conducted product research through Prism’s market research vendors (IDC, Jupiter, Forester and Yankee Group)
  • Assessed and evaluated emerging technologies and solutions for fit with Prism’s business objectives
  • Presented new products internally to Prism’s staff (Customer Care, Sales, Executive Officers)
  • Coordinated efforts to introduce new products. Prepared product literature and managed product through its life cycle. Acted as a liaison with the engineering department throughout the entire product development process.

• Installation Coordinator

  Instinet

  (Public Company; 1001-5000 employees; INET; Information Technology and Services industry)

  June 1997 — May 1999 (2 years)

  Responsible for the coordination of client-site computer trading terminal installations for broker/dealer and institutional equity traders in assigned regions