
Team Leader, Experienced Technical Sales Professional, Software-as-a-Service Specialist at Symantec
Greater New York City Area

Team Leader, Experienced Technical Sales Professional, Software-as-a-Service Specialist at Symantec
Greater New York City Area
At MessageLabs (Now Part of Symantec), I lead the SaaS technical consulting team for North America. Our focus is large enterprise and strategic clients and partners. Our mission is to ensure these clients receive the highest level of return from our products and services. I also provide presales, implementation and project management, and technical account management for our enterprise account base. I specialize in managing strategic accounts, mostly Fortune 100 companies.
I have over 10 years experience in team leadership, enterprise technology sales, SaaS, software and managing complex implementations. I'm also real techie. Out of work, you'll find me working with open source software, Linux, networking and web/e-commerce development. I enjoy traveling, music and wine as well.
Internet security, encryption, messaging compliance, client service, project management, sales engineering, messaging, web development, management, email archiving, anti-virus, anti-spam, enterprise instant messaging, web proxy, disaster recovery, open source, linux, SaaS, On Demand Software
(Public Company; SYMC; Computer Software industry)
November 2008 — Present (1 year 1 month)
MESSAGELABS WAS ACQUIRED BY SYMANTEC IN NOVEMBER 2008
(Privately Held; 201-500 employees; Information Technology and Services industry)
March 2003 — November 2008 (5 years 9 months)
Manage US based team of Technical Account managers and pre-sales engineers for a global IT security corporation. Responsible for coaching and mentoring team members, as well as provide support and assistance with their account portfolios.
Identifying the requirements of individual customers/partners, coordinating project teams and cross-functional resources to ensure that delivery is on time and within quality and budgetary targets
Account management of key global accounts. Responsible for managing clients that bring in 75% of the company revenue year after year
Providing input and support in the creation of strategic and tactical account plans and maintaining strategic direction for existing relationships.
(Privately Held; 11-50 employees; Internet industry)
August 2000 — March 2003 (2 years 8 months)
Directed pre-sales engagements for opportunities in excess of $1MM. Tasks include creating and delivering sales presentations to top tier financial institutions, writing proposals and architecting technical solutions, as well as other sales support duties.
Headed up customer focus group initiatives. Bringing in customers to get their feedback on our products and how to enhance them.
Led cross-functional implementation team and oversaw integration of the EEI software platform at multiple client sites.
Provided post sales client support for EEI software and integration issues. Tasks can include on-site trouble calls and telephone/e-mail support.
Instructor for EEI software products and OFX protocol training. Tasks include development of training materials, hands-on labs and classroom delivery.
Initiate, manage, and maintain relationships with EEIs business partners and vendors. Partners include Sun Microsystems, Oracle, Microsoft, Intuit, and BEA.
(Privately Held; 501-1000 employees; Internet industry)
May 1999 — August 2000 (1 year 4 months)
• Defined new products and services for the company. This included writing technical specs and product descriptions.
• Conducted product research through Prism’s market research vendors (IDC, Jupiter, Forester and Yankee Group)
• Assessed and evaluated emerging technologies and solutions for fit with Prism’s business objectives
• Presented new products internally to Prism’s staff (Customer Care, Sales, Executive Officers)
• Coordinated efforts to introduce new products. Prepared product literature and managed product through its life cycle. Acted as a liaison with the engineering department throughout the entire product development process.
(Public Company; 1001-5000 employees; INET; Information Technology and Services industry)
June 1997 — May 1999 (2 years )
Responsible for the coordination of client-site computer trading terminal installations for broker/dealer and institutional equity traders in assigned regions