Ronn Morales

Current

Business Technical Analyst at Bank of America

Past

Imaging Adminstrator, Data Vetting Deputy at Bank of America
Portfolio Analyst III at Ameriquest Mortgage
LS Systems Programmer/Analyst at Washington Mutual

Senior Operations Business Analyst at Home Savings of America
Technical Writer at Home Savings of America
Special Projects Coordinator at Home Savings of America

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Recommended

2 people have recommended Ronn

Connections

218 connections

Industry

Financial Services

Websites

Ronn Morales’s Summary

Innovative Business professional with over 25 years of experience in the financial services industry. Highly capable of analyzing client requirements and outlining unique system and application solutions. Ability to plan, direct and coordinate project activities to ensure that project goals/objectives are accomplished in a timely manner. Recognized as a creative and effective problem solver with strong communication skills.

A trusted gatekeeper of data and information security practices being empowered by executive management to resolve bottlenecks and provide a gainful outcome, while causing little to no disruption of normal business operations.

Ronn Morales’s Specialties:

Systems Liaison, Systems Administration, Business Operations Analysis, Document Imaging Solutions, Data & Information Security, Business Technology Solutions, Policy & Procedure Writing, Network Administration, Business Partner Support Services, Help Desk Support

Ronn Morales’s Experience

Business Technical Analyst

Bank of America

(Public Company; BAC; Banking industry)

March 2009 — Present (5 months)

Working with Post Closing Central Services Technical Developers on Level 3 related Support Issues

Coordinating Monthly Production Releases with Development Mangers, Analysts and Implementation groups

Providing Analyst support on Post Closing Central Services related projects
Imaging Adminstrator, Data Vetting Deputy

Bank of America

(Public Company; BAC; Banking industry)

August 2002 — March 2009 (6 years 8 months)

• Writes project related documents such as Project Charters & Business Requirement Documents

• Creates Workflow Diagrams for Process Analysis

• Performed Data Vetting Functions for Service Releases

• Implemented Web-based Imaging workflow applications for various business departments

• Implemented FTP transfers between corporate operations and the Imaging vendor for various imaging processes

• Provided analytical, adhoc reporting and project support as it related to imaging and any other document management associated areas

• Coordinated enterprise imaging related projects, intiaitives, or enhancements

• Responsible for compiling user retrieval information for High Sensitivity & Fraud Risk cases

• Maintained the securitization of the Employee Loan & VIP Loan Imaging partitions
Portfolio Analyst III

Ameriquest Mortgage

(Privately Held; 10,001 or more employees; Financial Services industry)

November 1999 — June 2002 (2 years 8 months)

• Implemented Freddie Mac Early Indicator Credit Scoring for ALLTEL/CPI’s Mortgage Servicing Product (MSP), ACH processing for MSP, E-Commerce Group’s Pay-by-Phone application, Western Union Quick Collect and Traveller’s Express Moneygram service

• Performed analytical, reporting and project activities, in compliance with the terms of the Note and Deed of Trust and assisted in the administration duties of DAVOX Auto-dialer, Vision, CPI/Alltel and other applications which were used by Loan Servicing

• Established an additional support level on the end-user side to fine tune service level agreements, quality control of support and provided direct on-site support

• Developed and supported various MS Access databases, ALLTEL/CPI POWERCELL liaison and ALLTEL/CPI PASSPORT adhoc reporting for various loan servicing departments
LS Systems Programmer/Analyst

Washington Mutual

(Public Company; 10,001 or more employees; WM; Banking industry)

January 1999 — October 1999 (10 months)

• Coordinated the deployment of over 1500 PC workstations at 3 loan servicing sites located in different states and 15 FileNet imaging NT workstations for document retrieval

• Project Manager for various Client/Server and mainframe system projects

• Provided operational and technical support for PC/LAN environment, FileNet Imaging System, ASPECT Call Center system and DAVOX Powerdialer
Senior Operations Business Analyst

Home Savings of America

(Public Company; 5001-10,000 employees; Banking industry)

December 1994 — December 1998 (4 years 1 month)

• Provided operational and technical support for loan servicing departments, on various mainframe & PC systems and interfaces

• Performed analysis of production problems and enhancement requests, developed requirements for systems solutions, coordinate end-user testing and implementation

• LAN Administrator for 6 File Servers supporting 500 users on Novell 3.12 platform

• Data Security Administrator for PC/LANs encompassing documentation, implementation and enforcement of Information Security standards

• Loan Servicing Disaster Recovery Coordinator for PC/LANs

• Microsoft Mail Administrator supporting 400 users for technical support and user-id maintenance

• Standards, Review and Approvals Committee (SRAC) member, SRAC is responsible for the creation, review and approval of corporate wide computing standards
Technical Writer

Home Savings of America

(Public Company; Banking industry)

May 1992 — December 1994 (2 years 8 months)

• Developed procedure manuals for the Collections, Foreclosure and Bankruptcy departments

• Developed database tools for management reporting
Special Projects Coordinator

Home Savings of America

(Public Company; Banking industry)

May 1985 — May 1992 (7 years 1 month)

• Performed liaison activities between the user departments and mainframe programmers for all monetary and loan maintenance transactions

• Developed and implemented departmental management reports

• Balanced daily bank deposits processed by the loan servicing departments and coordinated report distribution between the Data Center and the production departments
• Outlined departmental requirements for system conversions