Ronnie Jones

Current

• Vice President at ePerformax

Past

• Director of Partner Services at Monster Worldwide
• Customer Service Manager at Microsoft Corporation
• Regional Service Delivery Manager at Microsoft Asia

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Recommended

3 people have recommended Ronnie

Connections

230 connections

Industry

Outsourcing/Offshoring

Ronnie Jones’s Summary

Business Executive with extensive experience in Customer Service leading, launching and transitioning multi location, multi vendor call centers from both the Client and Vendor perspective. Primary expertise in Quality Control, Process Improvement, and overall improving the customer experience from a lean Six Sigma approach

Ronnie Jones’s Specialties:

Vendor Management ● Project Management ● Six Sigma ● Strategic Planning ● Workforce Management ● IVR Configuration
International Management ● Tactical Planning ● Business Development ● Process Reengineering ● Budgeting

Registered Coordinator to the COPC CSP and VMO Standards

Ronnie Jones’s Experience

• Vice President

  ePerformax

  (Privately Held; Outsourcing/Offshoring industry)

  May 2008 — Present (1 year 3 months)

  Accountable for Quality Control, Process Improvement, Operations Support, Training and Management Development of a 2500+ headcount operation providing BPO services to 5 Fortune 500 companies.

• Director of Partner Services

  Monster Worldwide

  (Public Company; MWW; Internet industry)

  September 2006 — February 2008 (1 year 6 months)

  Responsible for vendors Call Center operations across 4 locations providing customer service and back office operational support for North America operations.
  - Reduced Vendor headcount 20% through Process Reengineering while improving services and reinvesting cost savings back into the business

• Customer Service Manager

  Microsoft Corporation

  (Public Company; MSFT; Computer Software industry)

  1999 — 2006 (7 years)

  Customer Service Manager for Product Support and World Wide Operations: (MSDN, TechNet, etc) across South East Asia and India.

• Regional Service Delivery Manager

  Microsoft Asia

  (Public Company; MSFT; Computer Software industry)

  September 2003 — April 2006 (2 years 8 months)

  Customer Service Manager for South East Asia and India,
  - Consolidated South East Asia operations from 6 vendors in 6 countries to a single vendor single site operation
  - Improved Customer Satisfaction 80% within 18 months

Ronnie Jones’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch