Service Analyst Global Repair, EMEA Lead at Motorola
Flensburg Area, Germany
- Current
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- Service Analyst Global Repair, EMEA Lead at Motorola
- Past
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- Customer Service Engineering (EMEA Service) at Motorola
- Service Analyst Quality (EMEA Service) at Motorola
- Line Quality Assurance Engineer (Manufacturing) at Motorola
- Production at Motorola
- Education
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- Motorola University
- IHK Flensburg
- Staatliches Berufsschulzentrum Wirtschaft und Verwaltung "Europa-Schule" Jena
- Polytechnische Oberschule (POS) Emil Wölk, Jena
- Recommended
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- Industry
- Telecommunications
Ronald Sachse’s Summary
A qualified, experienced and highly motivated Quality Analyst with a strong knowledge of techniques for analyzing data, approach to problem solving, particular skills in communication and project management in a demanding environment. Support, drive and share best practices across the region to provide tools and techniques for analyzing data to improve products, to reduce warranty costs and monitor ongoing product performance.
16 years of experience in Quality Managment of Mobile Phone manufacturing, therefrom >10 years of experience of Customer Service, Control and Optimization of Repair Processes und Product Service Engineering.
EDUCATION - KNOWLEDGE - EXPERIENCE:
• In-depth product knowledge of Mobile Phones (Technical apprenticeship, knowledge of 2.5/3GSM cellular technologies)
• Quality apprenticeship including Total Quality Management (TQM), Digital Six Sigma and ISO 9001:2000 / TL9000 in Manufacturing, Distribution and Service
• Reviewing of technical problems and procedures and recommend solutions to problems or changes with procedures
• Strong organizational skills to prioritise multiple tasks and manage projects
• Fluent in English and German language
Ronald Sachse’s Specialties:
• Black Belt Training at Motorola
• SAS Warranty Analysis
• Strong skills to use Business Objects, MS Office, Minitab
• Flexibility, persuasiveness, having endurance
• Strong Analytical and Problem solving skills
• Practical experience in quality, production, service engineering work of Mobile Phones
• Strong field failure analysis experience
• Strong presentation and project management skills
Ronald Sachse’s Experience
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Service Analyst Global Repair, EMEA Lead
Motorola
(Public Company; 10,001 or more employees; MOT; Telecommunications industry)
October 2007 — Present (1 year 3 months)
JOB DUTIES-RESPONSIBILITIES (Globally):
• Perform and drive early detection, identify major issues and their impact on the business
• Monitor field performance for numerous products. Create and issue business, quality, product performance reports
• Review / Interpret data / information on product performance and give feedback / take actions
• Support Service Managers and Engineering specific Operational Issues in EMEA and Globally
• Liaise teams / customer management and engineering experts on specific product quality issues
• Manages issues reaction processes / projects and provides support globally
• improve and monitore data quality & accuracy -
Customer Service Engineering (EMEA Service)
Motorola
(Public Company; 10,001 or more employees; MOT; Telecommunications industry)
September 2003 — October 2007 (4 years 2 months)
JOB DUTIES-RESPONSIBILITIES
• Create and issue business / quality and product performance reports to the Customer Service Managers, Design Engineering and Quality Organisations [Europe & Global]
• must be able to identify major issues and their impact on the Motorola business
• Support the analysis & CC engineers during the root cause analysis of e.g field reliability issues, OOB (IFQ) issues, NPI process and MOL process
• Check data for trustworthiness
• Observe and support NPI process for EMEA
• Provide and share technical solutions and information to EMEA MASC Supporter team
• Review /Interpret data/Information on product performance and give feedback into global Service Organization
• Perform and Drive root cause analysis
• Coordinate and support Field Failure Sample Requests
• Follow up and realize the Motorola business goals. -
Service Analyst Quality (EMEA Service)
Motorola
(Public Company; 10,001 or more employees; MOT; Telecommunications industry)
October 1998 — September 2003 (5 years)
JOB DUTIES-RESPONSIBILITIES
• Liaise with int/ext service, quality, manufacturing and development
• Manages issues reaction process and supports for the region and provides technical support to key customers [Global]
• Support Service Managers and Service technician with country on specific Operational Issues in EMEA
• NPI - Support Service Engineering / Product Launch Team / S/W Group. Support the analysis & CC engineers during the root cause analysis of field reliability and NPI issues.
• Support CC to establish NPI process
• Attend and manage face to face regular communications and projects with key 3G customers
• Drive root cause analysis and resolutions with Competency Center and Engineering teams (FDI Project established in 2001 in HTC)
• Drive RTV (Return to Vendor) process with suppliers and service teams
• Establish with HTC team Repair Engineering initiatives/guidelines (RSP - Repair Support Pilot)
• Drive and establish HTC internal procces improvements/guidelines -
Line Quality Assurance Engineer (Manufacturing)
Motorola
(Public Company; 10,001 or more employees; MOT; Telecommunications industry)
December 1993 — October 1998 (4 years 11 months)
JOB DUTIES-RESPONSIBILITIES
• Monitoring of running production from quality perspective
• Direct and coordinate fabrication and quality activities to ensure manufacturing processes and products are conform to Motorola sixsigma quality standards and customer specifications.
• Direct and Coordinate quality projects to drive and establish procces and product improvements -
Production
Motorola
(Public Company; 10,001 or more employees; MOT; Telecommunications industry)
April 1992 — December 1993 (1 year 9 months)
- start of Pilot Manufacturing of GSM mobile phones
- production line / technician assistent
Ronald Sachse’s Education
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Motorola University
(certified yellow badge), Black Belt Training, 1999 — 2002
Repair Process Optimization: Multiple Repair Reduction (MR%). Introduced a new complaint system for analyzing multiple repairs. Failure Mode & Effect demonstrated also methode issues. Developed RSP. Changed repair flow to get repairs % under statistical control. Reduced MR% costs of 70%.
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IHK Flensburg
Electronic Advanced Part 1-4 1996 — 1997
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Staatliches Berufsschulzentrum Wirtschaft und Verwaltung "Europa-Schule" Jena
Bachelor, 1987 — 1989
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Polytechnische Oberschule (POS) Emil Wölk, Jena
high school diploma (Realschulabschluss), 1977 — 1987
Additional Information
Ronald Sachse’s Interests:
Travel, Meeting People, Portugal, Digital Photography, Architectural History, Middle Ages
Ronald Sachse’s Groups:
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American Society for Quality -
XING.com -
Motorola Past & Present
Ronald Sachse’s Honors:
Motorola Bravo Award 2006
Digital Six Sigma Yellow Badge
Ronald Sachse’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
