Ronaldo Araki

Current

• Latin America Customer Care Director at Nokia

Past

• LA Services Director at Dell, Inc
• Services Director at Compaq Computer
• Service Operations Director at Compaq

• Software Developer at Itaucom - Itaú Componentes
• Services Director at NCR
• Sr. Product Marketing at Itautec Informatica
• Business Development at Sonae
• Retail Business Director at Robótica, Projectos e Representações SARL

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Education

• Universidade Estadual de Campinas

Recommended

3 people have recommended Ronaldo

Connections

500+ connections

Industry

Information Technology and Services

Ronaldo Araki’s Summary

With all professional experience related to service business management during the growth and expansion stages, inside Brazil and Latin America, knowledge encompasses sales, products and services areas in the IT industry.
Started in Brazil IT industry as a technology developer but after a 3-year international assignment in Europe shifted his career to Service Operations and Service Sales working for companies like Itautec, AT&T GIS (NCR), Compaq and Dell. As a Service Operations Executive with broad scope of responsibilities inside Dell for the last 7 years, Ronaldo Araki brings experience of high-technology service business, service sales and business management for consumer, small & medium business and corporate segments in an environment of direct sales engagement, customer focus and direct service delivery. In this capacity, latest role with responsibilities over Latin America included business development of LA service sales organization and marketing initiatives for 2 new service divisions in Latin America: Professional Services and Managed Services.
• 26 years of experience in the Information Technology Industry, working as Service Sales & Operations Director, Channel Management Leader, Solutions Program development and other executive and managerial positions;
• Proven track record of running a business unit, managing financials (sales pipeline, order, revenue and P&L), providing feedback and coaching to staff and other team members, developing direct reports, enabling and promoting organizational changes;
• Able to build highly motivated teams focused on winning new projects, exploring competitive advantage and improving customer satisfaction;
• Strong knowledge of managerial, consultancy and service delivery methodologies.

Ronaldo Araki’s Specialties:

Service Sales; P&L Management; Partner Development and Management; Six Sigma and Process Improvement; Call Center Management; Contract Negotiation; International Operations; SLA Management and Customer Satisfaction Initiatives.

Ronaldo Araki’s Experience

• Latin America Customer Care Director

  Nokia

  (Public Company; 10,001 or more employees; Telecommunications industry)

  May 2007 — Present (2 years 3 months)

  Service management covering all countries in Latin America, including Call Center management, Field Services, Inventory Management & Supply Chain, in addition to the development of specific customer retention strategies, business plans & service sales development.

• LA Services Director

  Dell, Inc

  (Public Company; 10,001 or more employees; Information Technology and Services industry)

  September 1999 — January 2007 (7 years 5 months)

• Services Director

  Compaq Computer

  (Public Company; Information Technology and Services industry)

  1994 — 1999 (5 years)

• Service Operations Director

  Compaq

  (Public Company; 10,001 or more employees; Computer Hardware industry)

  October 1994 — September 1999 (5 years)

• Software Developer

  Itaucom - Itaú Componentes

  (Information Technology and Services industry)

  1993 — 1995 (2 years)

• Services Director

  NCR

  (Public Company; 10,001 or more employees; Computer Hardware industry)

  April 1992 — September 1994 (2 years 6 months)

• Sr. Product Marketing

  Itautec Informatica

  (Privately Held; 1001-5000 employees; Computer Hardware industry)

  December 1980 — April 1992 (11 years 5 months)

• Business Development

  Sonae

  (Information Technology and Services industry)

  1986 — 1990 (4 years)

• Retail Business Director

  Robótica, Projectos e Representações SARL

  (Information Technology and Services industry)

  1988 — 1989 (1 year)

Ronaldo Araki’s Education

• Universidade Estadual de Campinas

  Bachelor , Computer Sciences , January 1974 — December 1977

Additional Information

Ronaldo Araki’s Contact Settings

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