Ronald Bell

Current

• Principal at Bell Systems, Inc.

Past

• Managing Director at First Call Services, UK, India
• Operations at Bridging AZ Furniture Bank
• Executive VP at DelhiCall Centers, Delhi, India

• Founder and EVP at Televerde
• Marketing Manager at Leadership 2000
• President at Harco Industries (now AT&T Campus Wide)
• Marketing Manager at Transform Logic
• Manager at Xerox Computer Services
• Business Development at Cosanti Foundation

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Education

• Sewanee-The University of the South
• Arizona State University, W. P. Carey School of Business
• San Jose State University

• Seoul American High School
• The University of New Mexico - Robert O. Anderson School of Management

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2 more...

Recommended

7 people have recommended Ronald

Connections

300 connections

Industry

Outsourcing/Offshoring

Ronald Bell’s Summary

. Founder of Televerde, a call center for high-tech firms, then joint venture call centers in India for US and UK clients.
. Executive recruiting for senior level positions for high-tech firms located in Arizona.
. M&A work on behalf of sellers seeking strategic buyers.

Ronald Bell’s Specialties:

. International call centers: India, Philippines, Dominican Republic, Indonesia
. M&A: representing sellers seeking strategic buyers
. Quick-start: launched new call center in Delhi in 15 days
. Turnaround: positioned technology company for sale to Fortune 500
. Training/Train-the-Trainer: call centers, technology sales

Ronald Bell’s Experience

• Principal

  Bell Systems, Inc.

  (Outsourcing/Offshoring industry)

  2000 — Present (9 years )

  . Executive recruiting experience with (Swartz & Associates www.swartz.com) Arizona's preeminent retained executive search firm for senior level positions in high-tech companies headquartered in Arizona; and at RemX Financial Staffing (www.remxfinancial.com) , the nation’s 10th largest staffing firm.
  . VP Call Center Services (India) for ApexCovantage (Herndon, VA) (www.apexcovantage.com) chartered to create a captive call center in India.
  . Managing Director (India) for First Call Services (UK): Based in Delhi 18 months with captive 250 seat center + 10 contract call centers in India with 1,000 agents at the peak for T-Mobile processes.
  . Business Development and Account Management, DelhiCall Centers (www.delhicall.com) -- clients include The Franklin Mint, CitiCorp, T-Mobile, AT&T. 50% of time in India at call center with clients.
  . Business development for Amtier Infotech (India) (www.amtier.com)
  . M&A: representing sellers seeking strategic buyers

• Managing Director

  First Call Services, UK, India

  (Outsourcing/Offshoring industry)

  March 2000 — February 2008 (8 years )

  . First Call, Managing Director, India: 250 seat call center + 10 vendor call centers (1,000 agents at peak) dedicated to T-Mobile customer acquisition
  . Amtier Infotech, Business Development (www.amtier.com)
  . ApexCovantage, VP Call Center Services, India based credit card acquisition programs (www.apexcovantage.com)
  . DelhiCall CentersBusiness Development and Account Management, clients include The Franklin Mint, CitiCorp, T-Mobile, AT&T (www.delhicall.com)

• Operations

  Bridging AZ Furniture Bank

  (Outsourcing/Offshoring industry)

  2005 — 2006 (1 year )

• Executive VP

  DelhiCall Centers, Delhi, India

  (Outsourcing/Offshoring industry)

  2000 — 2005 (5 years )

  Joint venture -- exclusively responsible for all sales, marketing, and account management. Spearheaded program/product marketing, sales development and 24/7 operations for outbound telemarketing services for consumer and business products, inbound catalog order processing, and customer/technical support, market research and surveys using CATI. Produced $8,000,000 in annual revenue. Coordinated two call center facilities employing 800 agents. Assured total customer satisfaction to promote high levels of account retention. Cultivated and managed vital business partnerships. Major clients: The Franklin Mint, T-Mobile, Citibank.

• Founder and EVP

  Televerde

  (Privately Held; Marketing and Advertising industry)

  1995 — 2000 (5 years )

  While at Episcopal Prison Ministries lamenting the difficulty of obtaining access to inmates; divine inspiration (!) -- solve the problem by creating a business behind business walls ... as St. Francis says, 'preach the gospel all ways and if necessary use words'

• Marketing Manager

  Leadership 2000

  (Privately Held; 1-10 employees; Professional Training & Coaching industry)

  1992 — 1994 (2 years )

• President

  Harco Industries (now AT&T Campus Wide)

  (Computer Software industry)

  1989 — 1991 (2 years )

  Transformed a troubled $10,000,000 company and enabled its profitable sale to AT&T. Provided retail and campus applications for major universities.

• Marketing Manager

  Transform Logic

  (Public Company; 51-200 employees; Computer Software industry)

  1986 — 1988 (2 years )

• Manager

  Xerox Computer Services

  (Public Company; 10,001 or more employees; XRX; Information Technology and Services industry)

  1972 — 1986 (14 years )

  Product Manager - Los Angeles -, Satellite communications
  Directer sales programs Los Angeles -- call center, lead gen, sales training
  Branch manager - Phoenix
  Marketing representation - San Francisco

• Business Development

  Cosanti Foundation

  (Architecture & Planning industry)

  September 1977 — August 1978 (1 year )

  Social Service Leave (sabbatical) from Xerox Corporation; time off with full pay to work with a non-profit organization. Cosanti and Arcosanti -- Paolo Soleri -- the original green urban habitat - artist, philosopher, theologian, designer

Ronald Bell’s Education

• Sewanee-The University of the South

  Certificate , Theology , 1994 — 1998

  Activities and Societies:

  Education for Ministry, Theological Education by Extension, 4 year program

• Arizona State University, W. P. Carey School of Business

  MBA , Executive MBA Program , 1981 — 1983

  Executive MBA program with 15 other over-achievers from industry and government. Classes during school year, Friday afternoon and Saturday morning. And special thanks to the project manager from Motorola who managed me through the program.

• San Jose State University

  MS Candidate , Cybernetic Systems - General Systems Theory

  thesis topic: entropic measurements as viability of social habitats. Based on examples of arcology, Paolo Soleri, Cosanti Foundation

• Seoul American High School

  boarding school, commuting on weekends from Taegu

• The University of New Mexico - Robert O. Anderson School of Management

  BBA , Marketing

  News director and public affairs director at campus radio station, KUNM. Received UPI award for Best Docummentary.

  Activities and Societies:

  KUNM/FM News Director,
  Juggler Humor Magazine Business Manager
  NROTC

Additional Information

Ronald Bell’s Interests:

high-tech, software, manufacturing, public firms, non-profit service organizations

Ronald Bell’s Groups:

Club E
Enterprise Network
Association for Public Growth
AZ Tech Council
Phoenix Committee on Foreign Relations (PCFR)
MIT Enterprise Forum Phoenix

•    San Jose State University (official group)
•    Recruitment Process Outsourcing Association
•    Linked:HR (#1 Human Resources Group)
•    SMT: Professional Society for Sales and Marketing Training
•    AZIPA - Arizona Internet Professionals Association
•    Expat Network
•    Arizona Professional Networkers
•    International Business
•    Southwest Job Network - SJN
•    Recruiters' Networking Niche
•    ASU MBA Alumni
•    Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
•    Huthwaite Alumni (Dedicated to Improving Sales Performance from the Creators of SPIN Selling)
•    SEWANEE, UNIVERSITY OF THE SOUTH
•    Arizona State University - W. P. Carey School of Business - Alumni
•    Bridgestar: an initiative of the Bridgespan Group
•    Higher Education Management Group
•    Contact & Call Centers
•    TED: Ideas Worth Spreading
•    Non Profit Network - MojaLink
•    Spin Strategy™ - Tools for Intelligent Job Search
•    Non Profit & Philanthropic Job Board
•    Global Networking Group
•    CallCentre Search
•    Ignite Phoenix
•    We Are America's Bailout
•    B2B Lead Generation Roundtable
•    MIT Enterprise Forum Phoenix
•    The Velocity Network
•    ZoomInfo Sales & Marketing
•    Purple Cow Training

Ronald Bell’s Honors:

Valley Forward, past board member
AZ Internet and Software Association, past board member
American Production and Inventory Control (APICS), past board member Phoenix chapter
Arizona State Fair - Blue Ribbon - Prickly Pear Cactus Beer

Ronald Bell’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch