ICT Strategy Manager at NV Nederlandse Gasunie
Groningen Area, Netherlands
- Current
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- ICT Strategy Manager at Gasunie
- Past
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- Consultant IT Governance / Business Consultant at Atos Origin
- Service Level Manager (contractor) at IB-Groep
- Senior Consultant / editor / author at Bureau Hoving & Van Bon (BHVB) / Inform-IT
- Senior Consultant IT Service Management (Contractor) at Unilever
- Senior Consultant IT Service Management (Contractor) at Ministerie van LNV
- Consultant IT Service Management (Contractor) at RDW
- Manager Remote Management at Netwatch
- IT Consultant at Pink Elephant / PinkRoccade / Pink Noord Nederland
- Education
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- Natural Gas Strategy Course at Energy Delta Institute
- Finance for non-financials at NV Nederlandse Gasunie
- Gas value chain at Energy Delta Institute
- Microsoft Operations Framework trainer at PinkRoccade
- Microsoft Operations Framework at PinkRoccade
- ITIL Service Manager at PinkRoccade
- Management and Consultancy education at PinkRoccade Noord Nederland
- Prince II Foundation at PinkRoccade
- MSc Management of Business at Rijksuniversiteit Groningen
- Winkler Prins
- De Schakel
- De Schakel in Veendam
- ludgermavo
- Recommended
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6 people have recommended Rolf - Connections
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Rolf Akker’s Summary
In 1996 I started working as a IT Professional for Pink Elephant. As was normal in those days I started at the helpdesk and gradually I worked my 'way up' to System Manager. The following assignment was as a system engineer but I quickly became involved in ITIL Change Management. From 1998 on I was involved in several ITIL processes up to the year 2000.
In 2000 I started working as Manager Remote Management for Netwatch, a department of systems engineers and ITIL process managers. This did not last long, because of a takeover by Centric. Therefor I started working for Bureau Hoving & Van Bon in the end of 2000, holding a position as a consultant and as an editor. During the five years I worked for BHVB I learned a lot about IT (Service) Management, IT Management and IT Governance and I was able to practice this at several companies.
In the latter part of my career at BHVB I became involved in ITGA, the association for IT Governance. ITGA consisted of several companies all sharing the idea to establish one single framework for IT Governance. This was when I realised that IT Governance was something I liked a lot.
In 2005 I became aware it was time to change and so I started working as a Consultant IT Governance for Atos Origin. During my short stay at Atos Origin I was able to explore other aspects of IT Management as well. So, I became involved in Bid Management leading teams of various business and ICT professionals in bringing out commercial bids..
In september 2006 I made the move to the NV Nederlandse Gasunie as an ICT Strategy Manager. Within Gasunie I am responsible for the Gasunie Information Plan, The Gasunie ICT Policies and the Gasunie ICT Strategy. During the pre&post merger of Gasunie Deutschland I was responsible for the ICT workstream.
Rolf Akker’s Specialties:
ICT Strategy, Information Planning, IT Governance, Demand Management, IT Service Management, IT Management, Crisis Management, Bid Management, Service Level Management, Change Management, ICT Mergers & Acquisitions.
Rolf Akker’s Experience
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ICT Strategy Manager
Gasunie
(Public Company; Oil & Energy industry)
September 2006 — Present (2 years 11 months)
In my role as ICT Strategy manager I luckily encountered many intersting challenges. Basically my job is to increase the future-readiness of ICT within Gasunie. Some of the challenges within this objective are and were:
Publishing a Gasunie Information Plan for the years 2007, 2008 and 2009. Within this information plan we formulated several ICT related topics for the coming years.
Proposing and changing the allocation of the ICT Investment budget. The proposal was accepted by the Gasunie Executive Board and we executed the new budgetting allocation process for 2008 and onwards.
Establishing and publication of Strategic Gasunie ICT Policies. These policies were replaced in 2009 by the Gasunie ICT Architecture Policies.
Workgroup lead for the pre-merger and post merger activities of BEB Transport (now Gasunie deutschland). Some of the activities were: due dilligence, value capturing, integration of ICT license and ICT procurement. -
Consultant IT Governance / Business Consultant
Atos Origin
(Public Company; ATO; Information Technology and Services industry)
July 2005 — August 2006 (1 year 2 months)
I started as a consultant in IT Governance. Creating and establishing a portfolio or IT Governance was one of my main tasks.
I also acted as a Bid Manager for several bids. Fun but hard work indeed. As a Bid Manager you manage a team of professionals in the establishment of a commercial bid for tenders.
I worked for companies like:
- KPN
- IB-Groep
The Bids I worked on were:
- Project Management production line
- Mobile Virtual Network Operator
- Application Development
I represented Atos origin in the IT Governance Association (ITGA). The ITGA is part of the Dutch ITSMF chapter and is responsible for establishing a framework for IT Governance. ITGA consist of a consortium of IT Governance companies all aligned for the purpose of establishing this framework.
I continued operating as a quality reviewer for IT Management publications. Publications I reviewed are:
- Six Sigma
- Metrics
- ITIL in small IT units
- ISPL (Information Services Procurement Library) -
Service Level Manager (contractor)
IB-Groep
(Government Agency; Government Administration industry)
December 2005 — August 2006 (9 months)
In this position I acted as:
- IT Service Level Manager
* Creation and signing of SLAs
* Creation of service catalogue
- IT Service Delivery Manager
* Managing Operating Level Agreements
- consultant for the implementation of IT Resource Planning -
Senior Consultant / editor / author
Bureau Hoving & Van Bon (BHVB) / Inform-IT
(Information Technology and Services industry)
September 2000 — June 2005 (4 years 10 months)
As an IT Service Management consultant I worked for companies like:
- Unilever
- Numico
- Shell
- IB-Groep
- Ministery of aggriculture
- RDW
- Fokker
- Rijngeestgroep
- City of Groningen
As a consultantant I was responsible for projects like:
- Introduction of IT Service Management
- IT Management
- Compliance
- Introducing and executing ITIL processes
The method for implementing ITIL/ISM processes consisted mostly out of coordination and managing work groups in the creation and implementation of processes and monitoring the end results and trying to improve them from there.
As an editor I was involved in the following publications:
- IT Service Management Best Practices
- The Guide to world class IT Service Management
- IT Service Management, an introduction
- IT Service Management portal
- Toolselector
Editing books and or articles means the timely delivery of end results agianst a hard deadline.
As a reviewer I was involved in:
- IT Governance
- Prince II
- ITSCMM
- Microsoft Solutions Framework
As an author I am responsible for:
- article about knowledge management and processes
- article on proces management matrix
- article on configuration management
- Book about Microsoft Operations Framework -
Senior Consultant IT Service Management (Contractor)
Unilever
(Privately Held; Consumer Goods industry)
September 2000 — June 2005 (4 years 10 months)
In this position I acted as a consultant for the implementation of IT Service Management within Unilever Nederland. Issues I was involved in where:
- Outsoucing
- Process management
- Process optimization
- Process design
- Service design
- Tool implementation
- ...
I Implemented serveral ITIL processes within Unilever, but also a procurement process (strategic/tactical and operational). Creating and implementing processes meant for me coordinating and managing work groups in establishing a shared and pragmatic result, not always according tot the theory, but mainly practical. -
Senior Consultant IT Service Management (Contractor)
Ministerie van LNV
(Government Agency; Government Administration industry)
January 2004 — December 2004 (1 year)
Responsible for the ceration, implementation and improvement of IT service management processes and coaching of the process managers.
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Consultant IT Service Management (Contractor)
RDW
(Government Agency; Government Administration industry)
August 2000 — December 2002 (2 years 5 months)
Responsible for training of the IT employees in IT Service Management processes.
Coaching of process managers in tehir job (mainly Configuration Management) -
Manager Remote Management
Netwatch
(Privately Held; Information Technology and Services industry)
February 2000 — August 2000 (7 months)
Before it became Centric, the organisation was called Netwatch
Manager Remote Management (managing a department of six to eight employees), wihich consisted of technical engineers and process managers.
ITIL Service Manager
ITIL Process Manager -
IT Consultant
Pink Elephant / PinkRoccade / Pink Noord Nederland
(Public Company; PINK; Information Technology and Services industry)
June 1996 — January 2000 (3 years 8 months)
In this position Iw worked for:
- IB-Groep
- RDW
- NAM
- Shell
At IB-groep I was responsibile for the implementation of the Capacity Management process.
At RDW I was partially responsible for coordinating the team responsible for scripting and implementing Business applications into the newly implemented Windows NT environment.
At NAM and Shell I was a system engineer (windows 3.1, Windows 95 and Windows NT and Novell Server platforms)
Rolf Akker’s Education
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Natural Gas Strategy Course at Energy Delta Institute
part of flexible master , Natural Gas Strategy Course , 2009 — 2009
Gas industry overview, Policy and Strategy in the EU market liberalisation, Foundations of strategy, Gasunie Strategy, Scenarios, Customer's perspective, LNG strategies; changing business models.
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Finance for non-financials at NV Nederlandse Gasunie
n.a. , Financials for non-financials , 2008 — 2008
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Gas value chain at Energy Delta Institute
Gas Value Chain 2007 — 2007
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Microsoft Operations Framework trainer at PinkRoccade
MOF-Trainer , Microsoft Operations Framework - Train the trainer , 2005 — 2005
How to give the Microsoft Operations Framework training
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Microsoft Operations Framework at PinkRoccade
Microsoft Operations Framework 2004 — 2004
Microsoft Operations Framework Essentials
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ITIL Service Manager at PinkRoccade
ITIL Service Manager , Service Support; Service delivery , 1998 — 2000
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Management and Consultancy education at PinkRoccade Noord Nederland
Management and Consultancy 1998 — 1999
Management and Consultancy Course provided to Consultants and Managers at PinkRoccade. Subjects covered in this couirse were:
- Coaching
- Innovation
- Management
- Advising
- Consulting -
Prince II Foundation at PinkRoccade
Prince II Foundation 1998 — 1998
project Management
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MSc Management of Business at Rijksuniversiteit Groningen
MSc , Management of Business - Management of Technology and Organisation , 1990 — 1996
Subjects:
- Strategic Management
- Quality Management
- Management of Technological Innovation
- Production and Logistics
- Marketing and Technology
- Financial Management
- Marketing of Technology
- Change Management (organisational change)
- Procurement (strategic procurement and strategic Alliances) -
Winkler Prins
1980 — 1990
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De Schakel
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De Schakel in Veendam
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ludgermavo
Additional Information
Rolf Akker’s Websites:
Rolf Akker’s Interests:
- People in general - Management excellence - People and their impact on organisations - Worldclass service organisations - Norway and Sweden - Hinking (In norway and Sweden, but also: Pieterpad, Zevenwoudenpad,...) - Wine
Rolf Akker’s Contact Settings
Interested In:
- expertise requests
- business deals
- reference requests
- getting back in touch
