Rolf Akker

Current

ICT Strategy Manager at Gasunie

Past

Consultant IT Governance / Business Consultant at Atos Origin
Service Level Manager (contractor) at IB-Groep
Senior Consultant / editor / author at Bureau Hoving & Van Bon (BHVB) / Inform-IT

Senior Consultant IT Service Management (Contractor) at Unilever
Senior Consultant IT Service Management (Contractor) at Ministerie van LNV
Conmsultant IT Service Management (Contractor) at RDW
Manager Remote Management at Netwatch
IT Consultant at Pink Elephant / PinkRoccade / Pink Noord Nederland

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Education

Energy Delta Institute
PinkRoccade
PinkRoccade

PinkRoccade
PinkRoccade Noord Nederland
PinkRoccade
Rijksuniversiteit Groningen
Winkler Prins
De Schakel in Veendam
ludgermavo

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7 more...

Recommended

6 people have recommended Rolf

Connections

376 connections

Industry

Information Technology and Services

Websites

Rolf Akker’s Summary

In 1996 I started working as a IT Professional for Pink Elephant. As was normal in those days I started at the helpdesk and gradually I worked my 'way up' to System Manager. The following assignment was as a system engineer but I quickly became involved in ITIL Change Management. From 1998 on I was involved in several ITIL processes up to the year 2000.

In 2000 I started working as Manager Remote Management for Netwatch. This did not last long, because of a takeover by Centric. Therefor I started working for Bureau Hoving & Van Bon in the end of 2000, holding a position as a consultant and as an editor. During the five years I worked for BHVB I learned a lot about IT (Service) Management and IT Governance and I was able to practice this at several companies.

In the latter part of my career at BHVB I became involved in ITGA, the association for IT Governance. ITGA consisted of several companies all sharing the idea to establish one single framework for IT Governance. This was when I realised that IT Governance was something I liked a lot.

In 2005 I became aware it was time to change and so I started working as a Consultant IT Governance for Atos Origin. During my short stay at Atos Origin I was able to explore other aspects of IT Management as well. So, I became involved in Bid Management and Crisis Management.

In september 2006 I made the move to the NV Nederlandse Gasunie as an ICT Strategist. At Gasunie I am responsible for the Gasunie Information Plan, The Strategic ICT Policies, The Gasunie Logical Data Model, and several other strategic issues.

Rolf Akker’s Specialties:

ICT Strategy, Information Planning, IT Governance, Demand Management, IT Service Management, IT Management, Crisis Management, Bid Management, Service Level Management, Change Management.

Rolf Akker’s Experience

ICT Strategy Manager

Gasunie

(Public Company; 1001-5000 employees; Oil & Energy industry)

September 2006 — Present (2 years 2 months)

Major objective in my new role was and is how to get IT within Gasunie more future-ready and to introduce a more planned approach.

In 2006 had to come up with a Gasunie Information Plan. Within this information plan we formulated several themes for the coming years.

In 2007 we changed the way in which the ICT Investment budget was divided. The Board of Directors accepted our proposal and we executed the budgetting process. The budgets for 2008 were divided according to this new policy.

Also I formulated Strategic ICT Policies for Gasunie. These policies are important in the use and implementation of ICT within Gasunie.

At the end of 2007 I became involved in the pre-merger activities of BEB Transport. I was responsible for the ICT workstream. I ams also heaviliy involved in the integration phase.

2008 is the year for implementing solutions for themes identified in the Gasunie Information Plan 2007 and come up with a Gausnie Information Plan for the coming years.
Consultant IT Governance / Business Consultant

Atos Origin

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

July 2005 — August 2006 (1 year 2 months)

I started as a consultant in IT Governance. Creating and establishing a portfolio or IT Governance was one of my main tasks.

I also acted as a Bid Manager for several bids. Fun but hard work indeed.

I worked for companies like:
- KPN
- IB-Groep

The Bids I worked on were:
- Project Management production line
- Mobile Virtual Network Operator
- Application Development

I represented Atos origin in the IT Governance Association (ITGA). The ITGA is part of the Dutch ITSMF chapter and is responsible for establishing a framework for IT Governance. ITGA consist of a consortium of IT Governance companies all aligned for the purpose of establishing this framework.

I continued operating as a quality reviewer for IT Management publications. Publications I reviewed are:
- Six Sigma
- Metrics
- ITIL in small IT units
Service Level Manager (contractor)

IB-Groep

(Public Company; 1001-5000 employees; Government Administration industry)

December 2005 — August 2006 (9 months)

In this position I acted as a IT Service Level Manager, IT Service Delivery Manager and as a consultant for the implementation of IT Resource Planning.
Senior Consultant / editor / author

Bureau Hoving & Van Bon (BHVB) / Inform-IT

(Privately Held; 1-10 employees; Information Technology and Services industry)

September 2000 — June 2005 (4 years 10 months)

As an IT Service Management consultant I worked for companies like:
- Unilever
- Numico
- Shell
- IB-Groep
- Ministery of aggriculture
- RDW
- Fokker
- Rijngeestgroep
- City of Groningen

As a consultantant I was responsible for projects like:
- Introduction of IT Service Management
- IT Management
- Compliance
- Introducing and executing ITIL processes

As an editor I was involved in the following publications:
- IT Service Management Best Practices (
- The Guide to world class IT Service Management
- IT Service Management, an introduction
- IT Service Management portal
- Toolselector

As a reviewer I was involved in:
- IT Governance
- Prince II
- ITSCMM
- Microsoft Solutions Framework

As an author I am responsible for:
- article about knowledge management and processes
- article on proces management matrix
- article on configuration management
- Book about Microsoft Operations Framework
Senior Consultant IT Service Management (Contractor)

Unilever

(Public Company; 10,001 or more employees; Food Production industry)

September 2000 — June 2005 (4 years 10 months)

In this position I acted as a consultant for the implementation of IT Service Management within Unilever Nederland. Issues I was involved in where:
- Outsoucing
- Process management
- Process optimization
- Process design
- Service design
- Tool implementation
- ...
Senior Consultant IT Service Management (Contractor)

Ministerie van LNV

(Public Company; 1001-5000 employees; Government Administration industry)

January 2004 — December 2004 (1 year)
Conmsultant IT Service Management (Contractor)

RDW

(Public Company; 1001-5000 employees; Government Administration industry)

August 2000 — December 2002 (2 years 5 months)
Manager Remote Management

Netwatch

(Privately Held; 51-200 employees; Information Services industry)

February 2000 — August 2000 (7 months)

Before it became Centric, the organisation was called Netwatch

Manager Remote Management
ITIL Service Manager
ITIL Process Manager
IT Consultant

Pink Elephant / PinkRoccade / Pink Noord Nederland

(Public Company; 10,001 or more employees; Information Technology and Services industry)

June 1996 — January 2000 (3 years 8 months)

In this position Iw worked for:
- IB-Groep
- RDW
- NAM
- Shell

Rolf Akker’s Education

Energy Delta Institute

2000 — 2007
PinkRoccade

MOF-Trainer, Microsoft Operations Framework - Train the trainer, 2005 — 2005

How to give the Microsoft Operations Framework training
PinkRoccade

Microsoft Operations Framework 2004 — 2004

Microsoft Operations Framework Essentials
PinkRoccade

ITIL Service Manager, Service Support; Service delivery, 1998 — 2000
PinkRoccade Noord Nederland

Management and Consultancy 1998 — 1999

Management and Consultancy Course provided to Consultants and Managers at PinkRoccade. Subjects covered in this couirse were:
- Coaching
- Innovation
- Management
- Advising
- Consulting
PinkRoccade

Prince II Foundation 1998 — 1998

project Management
Rijksuniversiteit Groningen

MSc, Management of Business - Management of Technology and Organisation, August 1990 — June 1996

Subjects:
- Strategic Management
- Quality Management
- Management of Technological Innovation
- Production and Logistics
- Marketing and Technology
- Financial Management
- Marketing of Technology
- Change Management (organisational change)
Winkler Prins

1980 — 1990
De Schakel in Veendam
ludgermavo

Additional Information

Rolf Akker’s Websites:

Rolf Akker’s Interests:

- People in general - Management excellence - People and their impact on organisations - Worldclass service organisations - Norway and Sweden - Hinking (In norway and Sweden, but also: Pieterpad, Zevenwoudenpad,...) - Wine

Rolf Akker’s Groups:

BRUG (alumni Faculty Business Management RUG) (www.brug.net)

ITGA (IT Governance Association); Former ITSMF-NL initiative for developing an international framework for IT Governance. Consortium with respresentatives from Cap Gemini, Computer Associates, HP, Getronics PinkRoccade, IBM, Ordina, Fox-IT, Quint, LogicaCMG)

EXIN exam committee:
- Change and Configuration Management
- Capacity and Availability Management
- Microsoft Operations Framework

Vrijwilligers Staatsbosbeheer (http://www.staatsbosbeheer.nl/doen/dagjeuit/metdeboswachter/details.asp?ACT_ID=3507)

Wijkraad Skoatterwald Heerenveen; former member

LinkedIn, Xing, Pulse

Global Petroleum Group
CIOnet
Dutch oil & gas professional
Rijksuniversiteit Groningen
SAP Oil & Gas
RSG Winkler Prins Veendam Alumni
BRUG - Vereniging van afgestudeerde Bedrijfskundigen van de Rijksuniversiteit Groningen
Gasunie employees
Petroinformatics
SC Heerenveen supporter
Pipeline Integrity Management