Rolf Akker

Current

ICT Strategy & Architecture Manager at Gasunie

Past

Service Level Manager (contractor) at IB-Groep
Consultant IT Governance / Business Consultant at Atos Origin
Senior Consultant / editor / author at Bureau Hoving & Van Bon (BHVB) / Inform-IT

Senior Consultant IT Service Management (Contractor) at Unilever
Senior Consultant IT Service Management (Contractor) at Ministerie van LNV
Consultant IT Service Management (Contractor) at RDW
Manager Remote Management at Netwatch
IT Consultant at Pink Elephant / PinkRoccade / Pink Noord Nederland

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Education

Natural Gas Strategy Course at Energy Delta Institute
Finance for non-financials at NV Nederlandse Gasunie
Gas value chain at Energy Delta Institute

Microsoft Operations Framework trainer at PinkRoccade
Microsoft Operations Framework at PinkRoccade
ITIL Service Manager at PinkRoccade
Management and Consultancy education at PinkRoccade Noord Nederland
Prince II Foundation at PinkRoccade
MSc Management of Business at Rijksuniversiteit Groningen
Winkler Prins

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7 more...

Recommended

6 people have recommended Rolf

Connections

487 connections

Industry

Information Technology and Services

Websites

Rolf Akker’s Summary

Rolf Akker’s Specialties:

ICT Strategy, Information Planning, IT Governance, Demand Management, IT Service Management, IT Management, Crisis Management, Bid Management, Service Level Management, Change Management, ICT Mergers & Acquisitions.

Rolf Akker’s Experience

ICT Strategy & Architecture Manager

Gasunie

(Public Company; Oil & Energy industry)

September 2006 — Present (3 years 3 months)

In my role as ICT Strategy manager I am lucky to participate in many interesting challenges.

Proposals for the Executive Board of Gasunie. Some of the proposals that were handled by our Board:
* Allocation of the ICT investment budget
* Data collection within Gasunie

Gasunie ICT Policies:
* Delivering the Gasunie ICT Architecture Policy
* Delivering the Gasunie Electronic Document Management Policies
* Delivering the Gasunie ICT reference Architecture

Subjects I am involved in:
* Delivering the Gasunie ICT Information Plan
* Developing and delivering the Gasunie Enterprise Architecture
* Consulting in setting up the ICT Control Plan (Based on Cobit)
* Mentor for International students
* Consulting in Issue Management (for public affairs)
* Consulting in the initiation of the Gasunie IT Service Bus
* ICT Benchmark

Pre- and Post Gasunie Deutschland Work Group Lead. Activities were:
* coordination of due dilligence,
* Team member of the ICT value capturing project team,
* Coordinating and delivering integration of ICT license and ICT procurement.

Current and future challeges are:
* Informationplan 2010 and onwards
* Gasunie Enterprise Architecture
* Gasunie New Way of Working (2010)
* Gasunie ICT Mission and Vision Statement
* Gasunie ICT Polcies
* Gasunie Logical Data Model
Service Level Manager (contractor)

IB-Groep

(Government Agency; Government Administration industry)

December 2005 — August 2006 (9 months)

In this position I acted as:

IT Service Level Manager
* Delivering and managing SLAs
* delivering and managing of service catalogue

IT Service Delivery Manager
* delivering and managing Operating Level Agreements

Consultant for the implementation of IT Resource Planning
Consultant IT Governance / Business Consultant

Atos Origin

(Public Company; ATO; Information Technology and Services industry)

July 2005 — August 2006 (1 year 2 months)

I started as a consultant in IT Governance. Creating and establishing a portfolio or IT Governance was one of my main tasks.

I also acted as a Bid Manager for several bids. Fun but hard work indeed. As a Bid Manager you manage a team of professionals in the establishment of a commercial bid for tenders.

I worked for the following companies:
* KPN
* IB-Groep

I worked on the following bids:
* Project Management production line
* Mobile Virtual Network Operator
* Application Development

I represented Atos origin in the IT Governance Association (ITGA). The ITGA is part of the Dutch ITSMF chapter and is responsible for establishing a framework for IT Governance. ITGA consist of a consortium of IT Governance companies all aligned for the purpose of establishing this framework.

I continued operating as a quality reviewer for IT Management publications. Publications I reviewed are:
* Six Sigma (Quality Management)
* Metrics (managing ICT units and processes)
* ITIL in small IT units
* ISPL (Information Services Procurement Library)

As an author I published the following:
* Summarizing chapter on the Generic Framework for Information Management
* Article on Information Management, BiSL and ICT tooling
Senior Consultant / editor / author

Bureau Hoving & Van Bon (BHVB) / Inform-IT

(Information Technology and Services industry)

September 2000 — June 2005 (4 years 10 months)

As an IT Service Management consultant I worked for companies like:
* Unilever (Food industy)
* Numico (Food industry)
* Shell (Petrochemical industry)
* IB-Groep (semi-governmental)
* Ministery of aggriculture (Governmental)
* RDW (semi-governmental)
* Fokker (Aeroplane industry)
* Rijngeestgroep (mental healthcare)
* City of Groningen (Local governmental)
* AVEBE (portato starch industry)
* Essent Kabelcom (Voice and data grid operator)

As a consultantant I was responsible for projects like:
* Introduction of IT Service Management
* IT Management
* Compliance
* Introducing and executing ITIL processes
* Setting up system for ICT Management reporting
* Training and coaching of ICT process employees

The method for implementing ITIL/ISM processes consisted mostly out of coordinating and managing work groups in the design and delivery of processes, monitoring the end results and trying to improve these processes from there.

As an editor I was involved in the following publications:
* IT Service Management Best Practices
* The Guide to world class IT Service Management
* IT Service Management, an introduction
* IT Service Management portal
* Toolselector

Editing books and or articles means the timely delivery of end results agianst a hard deadline.

As a reviewer I was involved in:
* IT Governance (based on Cobit)
* Project Management based on Prince II
* IT Service Capability maturity Model (ITSCMM )
* Microsoft Solutions Framework (MSF)

As an author I am responsible for the following publications:
* Article on knowledge management and processes
* Article on proces management matrix (process management)
* Article on configuration management
* Book about Microsoft Operations Framework
Senior Consultant IT Service Management (Contractor)

Unilever

(Public Company; UL; Consumer Goods industry)

September 2000 — June 2005 (4 years 10 months)

In this position I acted as a consultant for the implementation of IT Service Management within Unilever Nederland. Issues I was involved in where:

* Consulting in outsoucing (From Unilever to BT and to Unilever GIO)
* Design, delivery and improvement of ICT Service Processes
* Consulting in and design of ICT Services
* Consulting and coordinating in ICT Service Management tooling (ExpertDesk)

I Implemented serveral ITIL processes within Unilever, but also a procurement process (strategic/tactical and operational).

Creating and implementing processes meant for me coordinating and managing work groups in establishing a shared and pragmatic result, not always according tot the theory, but mainly practical.
Senior Consultant IT Service Management (Contractor)

Ministerie van LNV

(Government Agency; Government Administration industry)

January 2004 — December 2004 (1 year )

Responsible for the creation, implementation and improvement of IT service management processes and coaching of the process managers.

Consulting and coordinating the implementation of ICT Service Management tooling (Axios Systems)
Consultant IT Service Management (Contractor)

RDW

(Government Agency; Government Administration industry)

August 2000 — December 2002 (2 years 5 months)

Responsible for training of the IT employees in IT Service Management processes (ITIL Training).

Coaching of process managers in their job (mainly Configuration Management)
Manager Remote Management

Netwatch

(Privately Held; Information Technology and Services industry)

February 2000 — August 2000 (7 months)

Before it became Centric, the organisation was called Netwatch

Manager Remote Management (managing a department of six to eight employees), wihich consisted of technical engineers and process managers.

Roles performed were:
* ITIL Service Manager
* ITIL Process Manager
* Department Manager
IT Consultant

Pink Elephant / PinkRoccade / Pink Noord Nederland

(Public Company; PINK; Information Technology and Services industry)

June 1996 — January 2000 (3 years 8 months)

In this position Iw worked for:
* IB-Groep
* RDW
* NAM
* Shell

At IB-groep I was responsibile for the implementation of the Capacity Management process.
At RDW I was partially responsible for coordinating the team responsible for scripting and implementing Business applications into the newly implemented Windows NT environment.
At NAM and Shell I was a system engineer (windows 3.1, Windows 95 and Windows NT and Novell Server platforms)

Rolf Akker’s Education

Natural Gas Strategy Course at Energy Delta Institute

part of flexible master , Natural Gas Strategy Course , 2009 — 2009

Gas industry overview, Policy and Strategy in the EU market liberalisation, Foundations of strategy, Gasunie Strategy, Scenarios, Customer's perspective, LNG strategies; changing business models.
Finance for non-financials at NV Nederlandse Gasunie

n.a. , Financials for non-financials , 2008 — 2008
Gas value chain at Energy Delta Institute

Gas Value Chain 2007 — 2007
Microsoft Operations Framework trainer at PinkRoccade

MOF-Trainer , Microsoft Operations Framework - Train the trainer , 2005 — 2005

How to give the Microsoft Operations Framework training
Microsoft Operations Framework at PinkRoccade

Microsoft Operations Framework 2004 — 2004

Microsoft Operations Framework Essentials
ITIL Service Manager at PinkRoccade

ITIL Service Manager , Service Support; Service delivery , 1998 — 2000
Management and Consultancy education at PinkRoccade Noord Nederland

Management and Consultancy 1998 — 1999

Management and Consultancy Course provided to Consultants and Managers at PinkRoccade. Subjects covered in this couirse were:
* Coaching skills
* Management skills
* People Management skills
* Consulting skills
* Innovation
Prince II Foundation at PinkRoccade

Prince II Foundation 1998 — 1998

project Management
MSc Management of Business at Rijksuniversiteit Groningen

MSc , Management of Business - Management of Technology and Organisation , 1990 — 1996

Subjects:
* Strategic Management
* Quality Management
* Management of Technological Innovation
* Production and Logistics
* Marketing and Technology
* Financial Management
* Marketing of Technology
* Change Management (organisational change)
* Procurement (strategic procurement and strategic Alliances)
Winkler Prins

1980 — 1990

Additional Information

Rolf Akker’s Websites:

Rolf Akker’s Groups:

BRUG (alumni Faculty Business Management RUG) (www.brug.net)

ITGA (IT Governance Association); Former ITSMF-NL initiative for developing an international framework for IT Governance. Consortium with respresentatives from Cap Gemini, Computer Associates, HP, Getronics PinkRoccade, IBM, Ordina, Fox-IT, Quint, LogicaCMG)

EXIN exam committee:
- Change and Configuration Management
- Capacity and Availability Management
- Microsoft Operations Framework

Vrijwilligers Staatsbosbeheer (http://www.staatsbosbeheer.nl/doen/dagjeuit/metdeboswachter/details.asp?ACT_ID=3507)

Wijkraad Skoatterwald Heerenveen; former member

The Enterprise Architecture Network
ArchiMate
Dutch oil & gas professional 1500+
Rijksuniversiteit Groningen
TOGAF
TOGAF for Architecture
ICT Platform
Ict'ers van Noord Nederland (2000+)
RSG Winkler Prins Veendam Alumni
BRUG - Vereniging van afgestudeerde Bedrijfskundigen van de Rijksuniversiteit Groningen
Gasunie employees
Het Nieuwe Werken
SC Heerenveen supporter
IT Executive lezersgroep
lifehacking .nl
Netwerk Noord
Het Nieuwe Werken – De optimale werkplek
Alumni Economie & Bedrijfskunde Groningen
NN-Open
Microsoft Online Services
Energy Delta Institute
bewoners van de wijk Terborch in Eelderwolde
CIG Architectuur
TIMAF - The Information Management Foundation
Oud Mattekloppers
Google Wave Interest Group
Bedrijfskunde afstudeerjaar 1995 1999
Google Wave Nederland