Centre Head, Trivandrum at John & Mary International, (Licensee of Hero Mindmine)
India
Centre Head, Trivandrum at John & Mary International, (Licensee of Hero Mindmine)
India
5 more...
6 more...
Learning and Development Professional with over 6 years of experience in:
• Consulting on English Language and Soft Skills program development and implementation
+ Providing key input for all aspects of curriculum design / development
+ Identifying core processes and methodology for curriculum review and redesign
• Creating unique and innovative training material for the BPO/ITES Industry
+ CBT training package to improve multi-tasking capability of call centre executives
+ Cultural awareness, professional development programs to enhance employability
• Delivering training in English Language Skills
+ Training on-site and off-site for written & spoken English skills
+ Voice-coaching on the production floor for US-based processes
• Assessing English Language Skills:
+ As validation of training effectiveness
+ As a communication skills screening tool
• Managing key business processes and projects
+ Conducting detailed needs analysis to provide effective, relevant training solutions
+ Coordinating client requests and vendor product delivery to meet project deadlines
English proficiency, MS Office (Word, Excel, PowerPoint), Curriculum Development, Teamwork, Adaptability, Self-awareness, Problem solving, Training & Tutoring
Playing the guitar, basketball, volleyball Reading Listening to Music