
Owner, Roger Rowett and Associates
Llandudno, United Kingdom

Owner, Roger Rowett and Associates
Llandudno, United Kingdom
I have worked extensively within both the care and education sectors, both as a provider, and within regulation and inspection. I now offer a range of consultancy and training services that focus on self evaluation and customer feedback.
I am committed to providing services that result in tangible outcomes. I offer a professional, personalised and friendly service at a realistic rate. These are a few quotes from recent clients'
'Very pleased, with the service provided, it was delivered on time, to budget and met all senior manager's expectations.'
'The methodology conducted in relation to gathering evidence was most thorough and systematic. The production of the report based on the evidence gathered was also very impressive. Roger was able to build up excellent working relationships with key personnel and delivered the overview of the report at two management meetings in a concise, interesting and informative way.'
'This was a most valuable service as it enabled a very complicated and potentially time consuming investigation to be worked through very quickly - essentially based on Roger's considerable experience of investigating complex complaints.'
'Very informative and thought provoking. Can use information given straight away to improve the service to clients.'
Training, consultancy, self assessment and evaluation systems, database planning and design, independent inspection, complaint investigation
(Public Company; 1-10 employees; Internet industry)
April 2005 — Present (3 years 7 months)
Online customer and staff feedback system. Provides live and confidential feedback that allows organisations to make informed strategic responses and promote their services.
(Education Management industry)
September 2004 — Present (4 years 2 months)
Consultancy and training - care and education sectors. Specialise in self assessment / evaluation and customer feedback
(Government Agency; 201-500 employees; Education Management industry)
May 2004 — September 2005 (1 year 5 months)
HMI inspecting post 16 services. Currently work as a freelance Additional Inspector
(Government Agency; 501-1000 employees; Hospital & Health Care industry)
April 2002 — May 2004 (2 years 2 months)
Inspector, Senior Inspector, Professional Advisor / Strategic Director for children's services
(Privately Held; 201-500 employees; Internet industry)
2000 — 2001 (1 year)
Developing an online directory of care services across the UK. Development, sales and support of registration and inspection management information system to local authorities across the UK
(Non-Profit; 11-50 employees; Public Policy industry)
April 1992 — August 1994 (2 years 5 months)
Coordination of a County wide advocacy group representing the views of members. These included people with a learning disability, their parents and carers, and voluntary organisations (such as Mencap). Supporting members to shape local and national policy.
(Privately Held; 51-200 employees; Mental Health Care industry)
January 1989 — March 1992 (3 years 3 months)
One of three managers within a large registered home for people with a learning disability, mental health, and other complex needs.
(Non-Profit; Health, Wellness and Fitness industry)
January 1979 — January 1989 (10 years 1 month)
Youth and Community Worker - management of advice and counselling centre
1973 — 1976
Aikido, walking, cycling, computers