Roger Lasswell

Roger Lasswell

Coporate IT Support at Petersen Health Care

Location
Peoria, Illinois Area
Industry
Information Technology and Services

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Roger Lasswell's Overview

Current
Past
  • Owner at Team KTS
  • SME \ Super User at Caterpillar
  • Technical Service Manager \ Vice President Trainee at ALTERNATECH INC.

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Education
  • Illinois Central College
Recommendations

16 people have recommended Roger

Connections

93 connections

Websites

Roger Lasswell's Summary

With a military background I am recognized as a high-impact and diversified candidate with a solid background in technology and technical support. Industries I have worked in are Corporate Business, Health Care, and Hospitality. With experience in project management I have a track record of identifying, developing, and implementing innovative business solutions that drive growth, reduce costs, and enhance the customer experience. Good with team environments as well as individually competent. Regarded for being an “out-of-the-box” thinker with a commitment of owning and completing assignments. Seen as a polished communicator and trainer for the capacity to convey technical principles to non-technical end-users through real-world applications. I am able to build and maintain strong client relationships through a commitment to excellence in customer service and support.

Roger Lasswell's Experience

Corporate IT Support

Petersen Health Care

Privately Held; 51-200 employees; Hospital & Health Care industry

April 2010 – Present (1 year 11 months) Peoria, Illinois Area

•Help desk support with RDP, Citrix, Exchange, Active Directory, Terminal Services, Java and various software and hardware issues throughout 80 plus facilities and 3 states.
•Assisted in server administration with Linux, 2003, 2008 and Citrix virtual server environments.(i.e. OS support, patches and functionality issues.)
•Assisted in VOIP administration
•Network Monitoring at corporate with preventative network solutions as well as post.
•Maintained network devices, wire management and repair for remote facilities as well as Corporate
•Responsible desktop\laptop repair and creating and deploying desktop and laptop images
•Updated, maintained and troubleshoot existing software and looked for new software solutions for end users
•Created and maintained ticketing system
•Installed, maintained and troubleshoot network software
•Installed and configured desktop\laptop\server hardware components in new and existing systems including third party devices.
•Worked with vendors to maintain support with items such as servers, NAS, phone systems, copiers, Cable Television, ISP’s, Software warranties\solutions on equipment
•Network and Facility Documentation
•Training for Corporate and Facilities.
•Network Backups and Disaster Recovery
•Maintained individual technologies such as Ipads, Blackberries and Android cell phones
•Communicated and reported to all levels of the company
•Developed project plans, determined milestones and metrics and rolled out projects for cloud security, copier installs, software installs and upgrades, ISP upgrades.
•Facilitated contractor's repairs via internet.

Environment: Java, Adobe, MS Office 2000-2010, AS400, Symantec Enterprise solutions, AOD, Google Postini, Windows 2000, Windows XP, Windows 7, Exchange, SQL, IE 6,7,8,9, Citrix, Virtual Servers, Windows server 2003, 2008, Linux, Adobe, Java, Spiceworks, Teamviewer, Web Based applications dealing with banking, goverment and ehealth. AOD, SQL, Cloud based security,

Owner

Team KTS

December 2003 – April 2010 (6 years 5 months) Peoria, IL

•Built IT consulting and support services company from the ground up to attain a steady base of 75 customers and consistently increase profits; work for numerous high-profile companies.
•Coordinated all operations of the company
•Formed a business alliance with Internet-based ticket platforms and other support companies in the US and Canadian markets, resulting in assignments with numerous Fortune 100 and Fortune 500 companies.
• Provided a full range of services to clients supporting and creating solutions in all aspects. Including network and desktop support to end-users; regarding hardware, software and peripheral issues, VOIP, telecommunication and Third party equipment.
•Established and built a loyal customer base by building strong business relationships by consistently meeting customer needs, employing a “whatever-it-takes” approach to resolving customer issues.
•Was regarded for devising cost-conscious technical solutions that supported business needs and goals with minimal financial impact.
•Successfully maintained an Internet based ticketing, FAQ, knowledge base, news system for clients to interact with in real time.
•Delivered IT solutions encompassing network installation and enhancements, software implementation and resolving network\software compatibility issues; Remote data transmission, VOIP for small business clients
•Developed, designed and Implemented, installed and configured networks, and administration for small business clients
•Manage a team of up to 7 technicians, administrators, and web designers to provide comprehensive IT solutions
•Traveled internationally to install, configure networks, and administration for hardware and software while conducting training seminars to Canadian business partners
•Performed securities as needed for networks, desktops and internet usage. Implementation of data security\integrity and bio metrics
•Maintained small “eBay” store for company that held profit margin and 99% positive customer service.

SME \ Super User

Caterpillar

Public Company; 10,001+ employees; CAT; Machinery industry

March 2008 – August 2008 (6 months) East Peoria, IL

•CPPD Development: Activity related to developing future releases.
•CPPD Implementation: Activity involved in planning and implementing
•CPPD Support: Activity required after initial implementation to support long-term use.
•Lead business unit core/implementation meetings
•Coordinate activities to determine organizational structure
•Coordinated all operations of project with Supervisors, Managers and Department Heads.
•General communication: 1-on-1, section meetings, management updates, etc
•Responsible training coordination\execution
•Maintain organization structure and communicate\approve changes to IT Support
•Facilitate local issues resolution process
•Participate on the Corporate Super User Team
•Local support \ troubleshooting issues
•Create \ Manage business unit practices, training documents, etc, on local website sites
•Participate on the corporate development team support
•Plan Business Unit testing, pilots, and rollouts
•Maintained Internal Web site for comunitacation
•Worked with technology support to maintian and procure equipment for team.

Environment: Lotus Notes, Web editors
Methodologies: Six Sigma

Technical Service Manager \ Vice President Trainee

ALTERNATECH INC.

1999 – 2002 (3 years) Peoria, Illinois Area

•Coordinated all operations of company with President
•Tracked technician\ programmers repair time logs and travel expenditures and generated payroll reports
•Other reports included growth, customer satisfaction, billing, projects and sales
•Traveled internationally to install solutions and deliver software training seminars to Canadian business partners
•Designed, developed or recommend out-of-the-box problem solving strategies to engineer cost-effective complete solutions for complex technical problems; earned a reputation for saving clients money while delivering results
•Initiated, supported and managed “Help desk” or “phone Support” for existing clients
•Directed Sales and SupportLogix CRM database software customization, installation, and training initiatives for clients
•Oversaw customer service and support and managed the Sales and SupportLogix internal and external SAP customer support system via SQL
•Administration for Email hosting, Web Hosting, web site design, Dial up accounts and VPN with Citrix.
•Developed and coordinated a team of 8 programmers and technicians and worked closely with the software vendor to implement new business systems and deliver innovative, complete solutions to technical issues.
•Led internal and Client infrastructure expansion projects and promoted the company’s products and services at corporate trade shows.
•Tracked customer satisfaction levels and documented customer billing for the accounting department.
•Developed, Designed and Implemented, Installed and Configured networks, and Administration

Environment: NT, SQL, MS Office, Works, Corel, IBM Host, Lotus Notes, Novel, Microsoft Active Directory, Windows 2000, MS Access, Citrix, Symantec Antivirus, Symantec End-point Protection.

E-4 \ Third Class Petty Officer

Military Service

Government Agency; 11-50 employees; Government Administration industry

January 1987 – February 1999 (12 years 2 months) Illinois, Virginia

UNITED STATES NAVY – San Diego, CA 1987 to 1991
Nightshift Lead Petty Officer/Aviation Storekeeper

•Requisition, identified, and issued aviation supplies;
•Confirmed shipments and make reports for excesses, shortages or damages;
•Classified and stowed materials using the required protective measures; process and stow equipment and parts;
•Conducted inventories; reconcile and post discrepancies; perform data entry functions; prepare and maintain records pertaining to stock control; process allowance changes, validate requirements, and monitor supply requests;
•Maintained control of status, physical inventory, and location of repairable and retrograde components;
•Maintained financial control records.
•Supervised up to 3 team mates while directing the nightshift department operations.
•Trained junior enlisted in above processes.
•Recognized for strong performance and scoring top evaluations.

UNITED STATES COAST GUARD RESERVE – Peoria, IL 1994 to 1999
Machinery Technician / Law Enforcement

•Operate and maintain internal combustion engines (gas/diesel gas turbines)
•Environmental support systems (heating/ventilation/air conditioning),
•Hydraulics devices and electrical equipment.
•Equipment maintenance and testing
•Managed safety operations
•Inventory control
•Operate computers and computer-based programs.
•Maritime law enforcement.
•Training of enlisted on above process.
•Recognized for strong performance and scoring top evaluations..

Roger Lasswell's Volunteer Experience & Causes

  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Environment
      • Health

Roger Lasswell's Education

Illinois Central College

Computer Science \ Business Managment

1991 – 2004

I studied At ICC for Computer Science and Business Management Degree. I also studied in the Field of Secondary Education for a small time. Other Interests were Short Story writing and Psychology. Have recieved other vendor certifications such as Compaq, Dell, Novel, SQL over course of time.

Activities and Societies: Involved at Illinios Department of Employment Services in the Veterans Work Study program helping Veterans get back into school, work and refitting into civilian life. As well as the above duties I was responsible for a BBS and its job postings.

Roger Lasswell's Additional Information

Websites:
Interests:

Paintball :)

Groups and Associations:

Chamber Of Commerce (East Peoria) Central Illinios Business Leader Network Board Vice President, New World Condo Association

Honors and Awards:

Honorable Discharge from United States Navy
Honorable Discharge from United States Coast Guard Reserves

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