IT Consultant
Peoria, Illinois Area
- Current
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- Owner at Team KTS (Sole Proprietorship)
- Past
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- SME \ Super User at Caterpillar
- Technical Service Manager \ Vice President Trainee at ALTERNATECH INC.
- E-4 \ Third Class Petty Officer at Military Service
- Education
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- Illinois Central College
- Project Management, Professional, Technical Training & Certifications
- Recommended
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7 people have recommended Roger - Connections
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43
connections
- Industry
- Information Technology and Services
- Websites
Roger Lasswell’s Summary
High-impact and diversified IT Project Management candidate with a solid background in technology, General Business concepts and Customer Service Management skills. A Reputation for being an “out-of-the-box” thinker with an attitude of getting the job done. A track record of identifying, developing, and implementing innovative business solutions that drives growth, reduces costs, and enhance the customer experience. A skill set in leadership and communications with vision. Regarded for capacity to negotiate and enforce favorable vendor contract terms and assemble and motivate producing, cross-functional teams that optimize limited resources and fulfill business objectives. Successful in introducing technologies into businesses that enhance network performance and system security. Polished communicator and trainer, recognized for a capacity to convey technical principles to non-technical end-users through real-world applications. Able to build and maintain strong client relationships through a commitment to excellence in customer service and support.
Roger Lasswell’s Specialties:
I have a skill set in the following area's...
6 Sigma Green Belt with Catepillar
Network Management
PC Support & Upgrades
PC and Network devices
OS Support & Patches
Internet Connectivity
Point of sales
ATM
Project Managment
Training
Wiring and cabling
Virus \ Spyware solutions
VOIP
Kiosk
Email
Help Desk and Remote Services
Data Support
Application Support
Rollouts
Peripherals
When it comes to travel I am clasified as a "Road Warrior" :)
Roger Lasswell’s Experience
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Owner
Team KTS (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Computer Networking industry)
December 2003 — Present (6 years )
KTS is a remote or on-site Computer Management, Network Administration, Web Management and Technical Support (help desk) for home and business. We do everything from Document Scanning to Biometric Security. We focus on what you actually need to efficiently improve service levels, increase quality and cut costs, which has been proven by supporting other Fortune 500 contract service providers. We do this by being efficient, practical and dependable. Our veteran experience and knowledge helps you avoid IT pitfalls.
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SME \ Super User
Caterpillar
(Public Company; CAT; Machinery industry)
March 2008 — August 2008 (6 months)
Areas of responsibility fall into three main categories.
-CPPD Development: Activity related to developing future releases.
-CPPD Implementation: Activity involved in planning and implementing
-CPPD Support: Activity required after initial implementation to support long-term use.
Activities include:
-Lead business unit core/implementation meetings.
-Coordinate activities to determine organizational structure.
-General communication: 1-on-1, section meetings, management updates, etc.
-Responsible training coordination\execution.
-Maintain organization structure and communicate\approve changes to IT Support.
-Facilitate local issues resolution process.
-Participate on the Corporate Super User Team.
-Local support \ troubleshooting issues
-Create \ Manage business unit practices, training documents, etc, on local website sites.
-Plan Business Unit testing, pilots, and rollouts.
-Participate on the corporate development team support. -
Technical Service Manager \ Vice President Trainee
ALTERNATECH INC.
(Information Technology and Services industry)
1999 — 2002 (3 years )
Directed SalesLogix \ SupportLogix CRM database software customization, installation and training initiatives for clients. Oversaw customer service and support and managed the SAP customers via SQL. Administration for SMTP, Web Hosting, Dial up accounts and Citrix. Led team and worked with vendors to implement new business. Led internal and Client infrastructure projects and promoted the company’s products and services.
-Coordinated all operations of company with President.
-All reports from Growth, Customer Satisfaction, Billing, Projects to Sales.
-Traveled internationally to install solutions and deliver software training seminars to Canadian business partners.
-Designed, developed or recommend out-of-the-box problem solving strategies to engineer cost-effective complete solutions for complex technical problems; earned a reputation for saving clients money while delivering results.
-Initiated, supported and managed “Help desk” or “phone Support” for existing clients -
E-4 \ Third Class Petty Officer
Military Service
(Military industry)
January 1987 — February 1999 (12 years 2 months)
UNITED STATES NAVY – San Diego, CA 1987 to 1991
Nightshift Lead Petty Officer/Aviation Storekeeper
Supervised up to 3 junior officers while directing the nightshift department operations. Managed purchasing, inventory control, accounting, database maintenance, and computer repair, and trained junior officers. Recognized for strong performance for achieving Personal and Unit Commendations and scoreing top evaluations.
UNITED STATES COAST GUARD RESERVE – Peoria, IL 1994 to 1999
Machinery Technician / Law Enforcement
Part of a 3 person crew maintaining boat engine and Law Engorcement operations. Managed safety operations, inventory control, equipment maintenance, scheduling and training of junior officers. Recognized for strong performance with top evaluations.
Roger Lasswell’s Education
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Illinois Central College
Computer Science \ Business Managment 1991 — 2004
I studied At ICC for Computer Science and Business Management Degree. I also studied in the Field of Secondary Education for a small time. Other Interests were Short Story writing and Psychology.
- Activities and Societies:
- Involved at Illinios Department of Employment Services in the Veterans Work Study program helping Veterans get back into school, work and refitting into civilian life. As well as the above duties I was responsible for a BBS and its job postings.
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Project Management, Professional, Technical Training & Certifications
*Managing Multiple Projects, Objectives & Deadlines, SKILL PATH
*Project Management, TIME QUEST
*Time Management, FRANKLIN COVEY
*Novel Design & Implementation, Install & Configuration, and Admin
*Microsoft - Windows Network Design & Implementation, Installing, Networking. SQL Admin. Other Applications
*Cisco - Small to Expert Business Solutions
*SalesLogix \ Supportlogix Enterprise - Senior Engineer and Trainer
*Dell - Basic Wireless Technology, Foundation 2005 Desktops, 1600n Printer, Foundation 2007 Desktops, 1700 / 1700n Printer, Managed Deployment Tech Lead Assessment Rev. A01 , Dell Client DMS Softskills
Additional Information
Roger Lasswell’s Websites:
Roger Lasswell’s Interests:
Paintball :)
Roger Lasswell’s Groups:
Chamber Of Commerce (East Peoria)
Central Illinios Business Leader Network
Board Vice President, New World Condo Association
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East Peoria Chamber Ambassador's Club -
Circus-13 Productions
Roger Lasswell’s Honors:
Honorable Discharge from United States Navy
Honorable Discharge from United States Coast Guard Reserves
Roger Lasswell’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
