Roger Lasswell

With a military background I am recognized as a high-impact and diversified candidate with a solid background in technology and technical support. Industries I have worked in are Corporate Business, Health Care, and Hospitality. With experience in project management I have a track record of identifying, developing, and implementing innovative business solutions that drive growth, reduce costs, and enhance the customer experience. Good with team environments as well as individually competent. Regarded for being an “out-of-the-box” thinker with a commitment of owning and completing assignments. Seen as a polished communicator and trainer for the capacity to convey technical principles to non-technical end-users through real-world applications. I am able to build and maintain strong client relationships through a commitment to excellence in customer service and support.

• Chase Home Finance – Project Lead - United States

  • March 2006 to September 2007
  Team Members: Roger Lasswell

   Troubleshot project management issues and created time sensitive solutions
   Developed Project Plan for technicians with minimal interview time at local level
   Developed Work Break down Structure for technicians at local level
   Determined and ensured Milestones and metrics for local branches
   Facilitated communications at all levels up and down the chain of command
   Facilitated project training with technicians
   Directed a staff of up to twenty technicians
   Tracked projected time/budgeted vs. Actual time/budgeted
   Monitored Critical tasks while involved in project
   Provided project documentation and reports at local level
   Held debriefing and exiting meetings with bank and technicians after local project completions
   Reviewed with branch personnel of the workings of the new system till comfortable
   Managed on-site troubleshooting
   Upgraded hardware – APC, Server tape drives, printers, laptops and workstations
   Network Diagnostics and review hubs patch panel and switches
   Installed new stations, moving and installing older stations, patching in drops, moving and setting up network
   Set up a testing and training center
   Re-imaged stations and laptops to make current with bank system
  
  Project Details: Traveled throughout the states to deploy hardware and image desktops and laptops based on new specs that replaced old based systems

• JP Morgan \ Bank One – Project Lead - IL, TX

  • August 2005 to August 2005
  Team Members: Roger Lasswell

   Troubleshot project management issues and created time sensitive solutions
   Reviewed Project Plan for technicians with minimal interview time at local level
   Developed Work Break Down Structure for technicians at the local level
   Determined and ensured Milestones and metrics for local branches
   Facilitated communications at all levels up and down the chain of command
   Facilitated project training with technicians
   Directed a staff of up to seven technicians
   Managed on-site troubleshooting
   Installed new switches, moved and installed a server, patched in drops, moved and set up workstations.
   Upgraded hardware
   Network Diagnostics
   Tracked projected time/budgeted vs. Actual time/budgeted
   Monitored Critical tasks while involved in the project
   Provided project documentation and reports at the local level
   Held debriefing and exiting meetings with the bank and technicians after local project completions
   Reviewed branch personnel on the system
  
  Project Details: Flew from Illinois to Austin, TX to oversee an intense 3-day upgrade / entire conversion of three bank locations from Bank One to Chase facilities. Directed a staff of up to seven to orchestrate changes and successfully completed this time sensitive project.
  

• Other projects are available at request ...

  Team Members: Roger Lasswell

  Country Companies, DORS, DCFS, Country Companies, Advanced Auto parts, Wal-Mart and School systems .

1. Active Directory
2. Troubleshooting
3. Servers
4. Windows 7
5. Windows Server 2003
6. Citrix
7. Documentation
8. Software Installation
9. Laptops
10. Microsoft Office
11. Customer Service
12. Customer Relations
13. Excel
14. Computer Hardware
15. Desktop Support
16. Windows
17. XP
18. Strategic Planning
19. Hardware
20. Printers
21. Computer Repair
22. Network Administration
23. Problem Solving
24. System Administration
25. Disaster Recovery
26. DHCP
27. TCP/IP
28. Wireless Networking
29. Network Security
30. VoIP
31. Operating Systems
32. Access

View All (32) Skills View Fewer Skills

• Volunteer Interests

  • Causes I care about:

    • Animal Welfare
    • Environment
    • Health

Websites:

• Technology and Government
• Military Resource

Interests:

Paintball :)

Groups and Associations:

Chamber Of Commerce (East Peoria) Central Illinios Business Leader Network Board Vice President, New World Condo Association

• 
  Central Illinois Technology Professionals
• 
  IT Networking Group
• 
  Information Technology: Networking, Forum and Jobs
• 
  Job Openings, Job Leads and Job Connections!
• 
  VIVA Staffing Group
• 
  tekCENTRAL

Honors and Awards:

Honorable Discharge from United States Navy
Honorable Discharge from United States Coast Guard Reserves