Online Social Media Manager at Capstrat
Raleigh-Durham, North Carolina Area
Online Social Media Manager at Capstrat
Raleigh-Durham, North Carolina Area
As Social Media Manager at Capstrat my role is to develop and implement strategies for clients to support their engagement with their audience via the social Web. I work with our Web development and creative teams to ensure seamless integration of existing client assets into social media channels. My social media specialist areas include:
• Assessing online conversations around an organization
• Evaluating and monitoring online reputations
• Marketing and branding online content
• B2C and B2B outreach and communication
For Capstrat clients, I blend social media approaches inside a PR/communications framework to extend client messaging and outreach into Web 2.0 and social channels. I also present to industry and civic groups on social media, beginning with social media basics, through to strategy development and implementation.
Recent presentations include:
• Games People Play: Social Media Dimensions of Online Gaming. Triangle Gaming Conference
• Social Media Panel. Public Relations Student Society of America
• Launching Your Non-profit into Social Media Space. Branding in the Digital Age, Council of Public Relations Firms
• Counting on Social Media. American Institute of Public Certified Accountants
• Mobile: Marketing on the Move. Capstrat (Internal)
• Social Media Trends. Capstrat (Internal)
I help businesses understand the potential of Internet marketing and communications. Recent projects include:
• Developing social media strategy for large and small organizations
• Assisting companies in planning for social media crisis
• Determining appropriate social media metrics for campaign evaluation
• Articulating best practices for a range of social media platforms including Twitter, Facebook and LinkedIn
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Primary expertise
• Blogging, microblogs
• Online crisis management, reputation analysis and monitoring
• Social and professional online networks
• Social bookmarking
• Email messaging analysis and delivery
• Mobile strategies
• Online virtual communities
• Photo gallery set up and management
Other skill areas
• RSS
• Second Life
• Survey development and analysis
• Audio-visual content and delivery
• E-commerce (B2B or B2C)
• Online encyclopedia (wiki) entry
(Privately Held; Public Relations and Communications industry)
August 2008 — Present (1 year)
Lead online social media programs meeting client expectations with smart, cost-effective strategies. Develop and design integrated campaigns, stand-alone programs and one-time projects, recommending a range of options for client implementation. Clients include Progress Energy, Blue Cross Blue Shield, UNC/Rex Hospitals, American Institute of Certified Public Accountants, Salix Pharmaceuticals, Lenovo and Microsoft.
(Privately Held; Public Relations and Communications industry)
August 2008 — Present (1 year)
(Civic & Social Organization industry)
February 2008 — August 2008 (7 months)
Strategize and implement organizational positioning and growth into emerging technologies. Conduct rigorous quantitative analyses to support multi-departmental functions.
(Non-Profit; 11-50 employees; Civic & Social Organization industry)
January 2007 — February 2008 (1 year 2 months)
Strategize, guide and implement business plan features of a 60K member global scientific research society. Supervise up to 4 coworkers.
(Non-Profit; 11-50 employees; Civic & Social Organization industry)
March 2006 — January 2007 (11 months)
Manage, facilitate and foster relationships with 500+ chapters and 60K members globally.
(Non-Profit; 11-50 employees; Civic & Social Organization industry)
October 2005 — March 2006 (6 months)
Contribute to magazine publishing pipeline from manuscript review through to press production: edit feature articles, work with art teams, review science books, copy-edit and proofread. Develop new story leads.
(Educational Institution; 1-10 employees; Fishery industry)
April 2003 — August 2005 (2 years 5 months)
Manager of information management protocols to process science information from international and US researchers.
(Public Company; 201-500 employees; Biotechnology industry)
November 2000 — March 2002 (1 year 5 months)
Team leader in fast-paced cutting-edge biotechnology industrial laboratory, supervising data acquisition team to meet production goals for genomic database development.
(Non-Profit; 11-50 employees; Museums and Institutions industry)
1999 — 2000 (1 year)
Present and design science programs for the public and school groups. Research and write articles for museum publications.
M.S. , Biology , 1988 — 1992
Faculty assistant to plan, teach and grade biology lecture and lab programs. Received consistently excellent reviews of teaching performance.
B. Sc. , Biology , 1985 — 1988
Researcher for ecological research program to measure nature reserve biodiversity. Developed and implemented protocols for field sampling and data analysis for 10-year ecological impact study. Gained practical knowledge of challenges and logistics of fieldwork.
1975 — 1980
non-profit management, scientific research, science in society, science education, scientific publishing, website design, e-marketing, social networking