
Lead Analyst at ICS Multimedia
Melbourne Area, Australia

Lead Analyst at ICS Multimedia
Melbourne Area, Australia
Highly experienced Senior Business Analyst and Consultant, with over 18 years experience in the information technology, telecommunications, retail and state government sectors.
Currently working in the area of enterprise software for management, measurement, planning and protection of natural values and end to end grants / funding management.
Has also worked extensively in the telecommunications industry at a time of immense growth, in roles ranging from Business Analyst, Systems Analyst, Consultant, Solution Designer, Transition Manager to Regional Services Manager, specialising in mobiles/fixed technology and including the areas of activation, provisioning, mediation, rating, billing, customer care, loyalty, campaign management and revenue assurance.
Enhanced communication and analytical skills balanced with the ability to relate to client business requirements and interact with staff at all levels. Excels in defining complex requirements and managing the delivery of a timely, cost effective and business focussed solutions in a complex, commercial environment.
A versatile it and business consultant who adds significant value to all projects, and is renowned for his natural leadership and ability to work collaboratively with peers and others to achieve best overall business outcomes.
Summary of Work History:
* Market Domain Lead, Sensis Transformation Program
* Lead Business Analyst, SMS Management & Technology
* Regional Services Manager, Business Logic Systems Ltd
* Business Analyst, Coles Myer Ltd
* Prepaid & Recharge Consultant, Telstra Wireless Products
* Transition Manager, Telstra
* IT Consultant/Solutions Architect, Telstra
* Senior Business Analyst, Telstra
* Systems Analyst/Technical Designer, IBM Global Services
* Business Systems Analyst, GE Capital ITS
* Business Analyst, Ferntree Computer Corporation
* Business Systems Analyst, Victorian State Government
Relationship Management, Business Consulting, Service Delivery, Requirements Gathering & Analysis, Solution Design, Workshop Facilitation, Process Design, E2E Solution Architecture
(Privately Held; 51-200 employees; Information Technology and Services industry)
July 2008 — Present (1 year 1 month)
Lead Analyst involved in the design and delivery of the NParks EVE project in Singapore. Role is with ICS Multimedia, a software development company specialising in web-based enterprise products in the areas of sustainable use of National Parks, terrestrial, marine and their cultural and natural heritage values.
Responsible for building and managing the Sg Analyst team, ensuring they will be highly adept at interfacing with business and technical staff and clients.
Proactively communicate and collaborate with external and internal clients to analyse information needs and functional requirements.
Evaluate information gathered from multiple business sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true business needs.
(Public Company; 501-1000 employees; SMX; Management Consulting industry)
June 2007 — July 2008 (1 year 2 months)
Leading a team of Business Analysts and Process Analysts in the Market Domain for Program Morph [Sensis Business transformation]
(Public Company; 501-1000 employees; SMSMT; Information Technology and Services industry)
October 2006 — May 2007 (8 months)
Lead Business Analyst on Program Morph, involved in the development and delivery of the Sensis business transformation project, responsible for cultivating relationships with internal and external business stake holders and instrumental in ensuring proper communication among team members in the decision making process.
(Public Company; 10,001 or more employees; CML; Information Technology and Services industry)
October 2005 — October 2006 (1 year 1 month)
Performed business analysis and consultancy services across a diverse range of retail operations, including Back Office infrastructure upgrade, SAP HR/Pay implementation, Vendor Financing, Hardware Lifecycle Management and Property systems
Analysing proposed business change and advising the business on how to manage the people-related element of the change
Work with the Coles Myer brands/business to develop the change management plan, established as a result of each change initiative
(Privately Held; 51-200 employees; BLS; Information Technology and Services industry)
November 2005 — October 2006 (1 year)
Participate in the different stages of contract conclusion and delivery of the InTeleStage Loyalty Suite product within a telecommunications environment
Provide consultancy around the InTeleStage Loyalty Suite and for the implementation methods on the local telephony market in Australia & New Zealand
(Public Company; 10,001 or more employees; Wireless industry)
April 2005 — September 2005 (6 months)
Provide professional consultation or pro-actively seek to provide creative solutions to the Prepaid & Recharge Product team and assist in delivering outcomes, through the development of innovative and effective solutions
Provide expertise in defining technically challenging solutions throughout all stages of systems integration; from requirements capture to solution analysis, design and integration of mobile networks & service layer solutions
Identify development opportunities within the Pre-paid Products area and assist Senior Product Management in progressing business initiatives from idea to implementation
(Public Company; 10,001 or more employees; Telstra; Information Technology and Services industry)
December 2003 — April 2005 (1 year 5 months)
Lead and manage a Transition team of Telstra staff and Provider Project and Account Managers to deliver the IBM Transition Project [Global Delivery Model for IT Outsourcing]
(Public Company; 10,001 or more employees; Information Technology and Services industry)
October 2002 — November 2003 (1 year 2 months)
Provide leadership to the Telstra Business, the Mobiles Business and other Business Analysts. Provide project management, structured review of the business, technical feasibility and options and ensure the alignment with strategic direction for each business initiative.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
April 2001 — October 2002 (1 year 7 months)
To analyse, interpret and translate clients’ business needs into robust concept, requirements and functional design documents to allow for considered investment decisions and delivery of business solutions
(Public Company; Information Technology and Services industry)
August 1998 — April 2001 (2 years 9 months)
Provide technical expertise, leadership and direction through the design, build and system test phases of the System Development Life Cycle to achieve project goals
Production of design [functional and technical] specifications for the development of client interfaces, supporting mainframe billing, customer care and service assurance systems.
(Public Company; 10,001 or more employees; GE; Information Technology and Services industry)
April 1996 — August 1998 (2 years 5 months)
Produced analysis and business requirement specification documents to ensure requirements comply with Ernst & Young development methodology and quality plan, prior to the production of design and technical specifications
(Privately Held; 501-1000 employees; Information Technology and Services industry)
1994 — 1996 (2 years)