Corporate Help Desk Agent
Brazil
- Current
-
- Corporate Help Desk Agent at Air France KLM
- Past
-
- Ticketing and Reservations Supervisor at Qatar Airways
- Fares Analyst / Senior Telephone Agent at British Airways
- Telephone Sales and Information Agent at Varig
- Education
-
- Centro Universitário Ibero-Americano
- Recommended
-
1 person has recommended Rodrigo - Connections
-
44
connections
- Industry
- Airlines/Aviation
- Websites
Rodrigo Rocha’s Summary
Air France KLM (2008-nowadays)
Corporate Help Desk Agent
Qatar Airways (2006-2008):
Reservation and Ticketing Supervisor
o Baggage World Tracer
o Pricing
o Groups
o Fares
o Ticketing
o Reservation
British Airways (1998-2006):
Fares Analyst / Senior Telephone Agent
o Fares Department Analyst – Calculations, Pricing and Reports
o Group Sales
o Refund Department
o Passenger Attendance at Ticket Desk
o Fares Instructor
o Seconded to Distribution and Pricing Assistant
VARIG (1996-1998):
Telephone Sales and Information Agent
o Fares
o Reservation
o Flight Information
Rodrigo Rocha’s Specialties:
Pricing and Fares.
Rodrigo Rocha’s Experience
-
Corporate Help Desk Agent
Air France KLM
(Airlines/Aviation industry)
August 2008 — Present (1 year 5 months)
Prime Customer Attendance for Air France KLM.
-
Ticketing and Reservations Supervisor
Qatar Airways
(Privately Held; 5001-10,000 employees; QR; Airlines/Aviation industry)
October 2006 — August 2008 (1 year 11 months)
Ticket issues, Fare Construction, Groups Negotiation, Customer Relations referent to Lost Luggage, Travel Agent HelpDesk, Passenger Attendance.
Duties:
o Baggage World Tracer
o Pricing
o Groups
o Fares
o Ticketing
o Reservation -
Fares Analyst / Senior Telephone Agent
British Airways
(Public Company; 10,001 or more employees; BAY; Airlines/Aviation industry)
July 1998 — October 2006 (8 years 4 months)
Duties:
o Fares Department Analyst – Calculations, Pricing and Reports
o Group Sales
o Refund Department
o Passenger Attendance at Ticket Desk
o Fares Instructor
o Seconded to Distribution and Pricing Assistant -
Telephone Sales and Information Agent
Varig
(Airlines/Aviation industry)
April 1996 — June 1998 (2 years 3 months)
Duties:
o Fares
o Reservation
o Flight Information
Rodrigo Rocha’s Education
-
Centro Universitário Ibero-Americano
International Affairs 2001 — 2004
Additional Information
Rodrigo Rocha’s Websites:
Rodrigo Rocha’s Interests:
Aircraft Industry, Airplanes
Rodrigo Rocha’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- reference requests
- getting back in touch
