
Software Support Analyst
Phoenix, Arizona Area

Software Support Analyst
Phoenix, Arizona Area
Highly versatile professional with practical experience in management with a solid understanding of a diverse range of applications, team building, along with outstanding team leadership skills in a technical environment. Exceptionally organized and disciplined; possess well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment. Demonstrated ability to select, train, and retain self-motivated, customer-oriented employees. High-caliber presentation and training skills coupled with business administration expertise in coordination with management goals
(Privately Held; Professional Training & Coaching industry)
November 2007 — September 2008 (11 months)
Instructing groups on behavioral modification, assessing values, and goal setting.
Topics: Communication Skills, Management Skills and Conflict Management.
(Privately Held; 51-200 employees; Computer Software industry)
2005 — 2007 (2 years )
Established and managed the integration test team.
Authored proof of concepts and implemented company source control.
Training staff on use of new software and company procedures.
Data analysis, validation, interpretation, presentation and report creation.
Writing performance evaluation about team members.
Writing business plans for various projects.
Designing and implementing new company procedures and processes.
(Public Company; 5001-10,000 employees; TSS; Financial Services industry)
January 2001 — March 2005 (4 years 3 months)
Designed and implemented test case scenarios for company software.
Created shell scripts to run test case scenarios using unix and sql.
Data analysis, validation, interpretation, presentation and report creation of testing results.
Project leader from testing software to software release.
Writing project test plans
(Public Company; 10,001 or more employees; C; Financial Services industry)
November 1996 — May 1999 (2 years 7 months)
Designed and implemented test case scenarios for company software.
Manage defect tracking system. Assigned defects to proper team members.
Data analysis, validation, interpretation, presentation and report creation of testing results.Manage and maintained all hardware and software for testing lab.
Assisted in source control and software build process
Fred Pryor/Career Track Seminars, ToastMasters, Alpha Phi Alpha, National Society of Black Engineers