
Manager, Technical Services at U.S. Central Federal Credit Union
Kansas City, Missouri Area

Manager, Technical Services at U.S. Central Federal Credit Union
Kansas City, Missouri Area
Certified and skilled Technology Professional with eighteen years experience in the technology field; those eighteen years have been in the financial industry and with the military. Background includes system integration, network security, team management, project management, and implementation of new technologies in a LAN/WAN environment as well as designing, installing, documenting, and maintaining multi-protocol and multi-domain networks. Possesses superior communication and leadership skills and easily interacts with management and staff.
* IAT3: DoD Information Assurance Technical Level 3 Certified
* CISSP: Certified Information Systems Security Professional
* MCSE: Microsoft Certified Systems Engineer
* MCSA: Microsoft Certified Systems Administrator
* MCSAM: Microsoft Certified Systems Administrator, Messaging
* MCP: Microsoft Certified Professional
* CCEA: Citrix Certified Enterprise Administrator
* CCA: Citrix Certified Administrator
* A+: Comptia Certified Computer Technician
(Non-Profit; 201-500 employees; Financial Services industry)
October 2007 — Present (3 years )
Manages a team of engineers and technicians in the Technical Services department that designs complex server networks; installs, configures, conducts troubleshooting, and maintains server and workstation based components of existing/new networks and associated assemblies; facilitates the successful completion of all projects executed by the department; the Technical Services department leads advanced enterprise projects and perform associated research; the department maintains and designs complex e-mail systems, Citrix farms, VMware ESX clusters and storage area networks.
(Government Agency; 10,001 or more employees; Military industry)
December 1998 — Present (11 years 10 months)
Supervises a team of engineers that designs and maintains fixed and remote computer network systems; performs activities such as configuring, troubleshooting and monitoring network servers and associated hardware. Handles client/server multi-user system support including network management and network administration; performs microcomputer fault isolation and restoration actions; and provides support and training for micro and multi-user computer systems.
(Non-Profit; 201-500 employees; Financial Services industry)
August 2003 — October 2007 (4 years 3 months)
Designs complex server networks; install, configure, conduct troubleshooting, and maintain server based components of existing/new networks and associated assemblies; facilitate the successful completion of all projects executed by the department; lead advanced enterprise projects and perform associated research; maintain and design complex e-mail systems, Citrix farms, VMware ESX clusters and storage area networks.
(Privately Held; 201-500 employees; Information Technology and Services industry)
June 2003 — August 2003 (3 months)
Worked with U.S. Centrals Systems and Security Engineering departments to evaluate and solve technical problems; produced detailed documentation on systems, processes, and software; evaluated and recommended software tools and utilities to assist engineers with system and security administration; performed server installation and configuration; installed and performed tests on server security applications.
(Privately Held; 1001-5000 employees; Banking industry)
October 2000 — April 2003 (2 years 7 months)
Designed complex server networks; installed, configured, conducted troubleshooting, and maintained server based components of existing/new networks and associated assemblies; facilitated the successful completion of all projects executed by the department; led advanced enterprise projects and performed associated research; assisted the department manager in supervising, mentoring and training associates; and served as the primary point of contact for Information Security on advanced enterprise-wide projects and investigations.
(Educational Institution; 51-200 employees; Higher Education industry)
September 1999 — June 2001 (1 year 10 months)
Conducted technical training programs; determined training objectives; wrote training programs, including outline, text, handouts, and tests; designed laboratory exercises; lectured class on safety, installation, maintenance, and repair of computers and network equipment; administered written and practical exams; and wrote performance reports to evaluate trainees' performance.
(Privately Held; 11-50 employees; Information Technology and Services industry)
January 1999 — October 2000 (1 year 10 months)
Installed, analyzed, and serviced systems and network equipment; maintained relations between the customer and the organization on all network and system engineering matters; determined and recommended the products or services that best fit the customers' needs; identified areas for product improvement or new product development; and prepared product specifications.
(Government Agency; 10,001 or more employees; Military industry)
April 1990 — November 1998 (8 years 8 months)
Installed new software releases and system upgrades; installed patches and resolved software related problems; provided technical support and training to network clients; maintained network systems; managed user accounts; implemented security procedures and policies; and conducted inventories and inspections.
MS , Information Technology , 2009 — 2010
Information Assurance and Security specialization:
A designated National Center of Academic Excellence in Information Assurance Education (CAEIAE) by the National Security Agency (NSA) and the U.S. Department of Homeland Security (DHS). The NSA’s Information Assurance Courseware Evaluation (IACE) Review Committee has validated that the information security curriculum meets the Committee on National Security Systems (CNSS) National Standards.
BA , Management , 2007 — 2009
Diploma , Advanced Leadership , 2008
Organizational Leadership 2002 — 2003
AS , Information Systems Technology , 2000 — 2002
AS , Mechanical and Electrical Technology , 1996 — 1998
Diploma , Leadership , 1996
Diploma , High School , 1986 — 1989
Family, Technology, Martial Arts, Boxing, MMA, Reading, Golf, Action Movies
FBI InfraGard, NSA Information Assurance Technical Framework Forum (IATFF), Cyber Security Institute (CSI), Kansas City Citrix Administrators Group, Kansas City VMware Users Group, Network and Systems Professionals Association (NaSPA), International Information Systems Security Certification Consortium (ISC2), TopLinked.com
* Top Secret (SCI) Security Clearance, Current
* Two Air Force Achievement Medals
* Two National Defense Service Medals
* One Global War on Terrorism Service Medal
* Three Air Force Outstanding Unit Awards
* Three Air Force Good Conduct Medals
* Four Air Reserve Forces Meritorious Service Medals
* One Humanitarian Service Medal
* Two Air Force Longevity Service Ribbons
* One Armed Forces Reserve Medal
* One Professional Military Education Graduate Ribbon
* One Air Force Training Ribbon
* One Distinguished Unit Award