Robyn Chittister

Past

• Senior Technical Writer at Oracle Corporation
• Marketing Communications Designer at Nashua Theatre Guild
• Program Book Designer at Nashua Theatre Guild

• Technical Writer at Oracle eTravel
• Technical Writer at Microsoft Corporation
• Technical Writer at Netscape Communications Corporation
• Computing Skills Workshop Instructor at Carnegie Mellon University

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Education

• Carnegie Mellon University
• College Park High School

Recommended

15 people have recommended Robyn

Connections

153 connections

Industry

Computer Software

Robyn Chittister’s Summary

I spent 10 years working for Netscape, Microsoft, Oracle, and 2 start-ups, writing everything from help to user's guides to training to promotional brochures. I truly enjoy using FrameMaker in its structured view, and I hope to meet up with XML again. On a broader scale, I became a writer to help others; to make their lives easier, better, and perhaps more interesting. I need to connect with people to be effective and engaged.

Robyn Chittister’s Specialties:

SGML, XML, HTML, XHTML; writing and delivering training material; technical support; template design and maintenance; documenting and designing tools for technical writing processes; Section 508; research; social and environmental issues; thorough knowledge of American musical theatre from 1890 to 1996

Robyn Chittister’s Experience

• Senior Technical Writer

  Oracle Corporation

  (Public Company; 10,001 or more employees; ORCL; Computer Software industry)

  July 1999 — January 2005 (5 years 7 months)

  Part of a 6-person group that developed internal tools for technical writers. Planned, wrote, and maintained a 1,500-page documentation set about Adobe FrameMaker, SGML and XML documentation templates, XHTML creation, Adobe Acrobat and PDF creation, and document archiving and releasing processes. Answered an average of 70 support questions per month about these topics. Converted 13,000+ pages of plain FrameMaker documents to structured, SGML- or XML-enabled FrameMaker documents. Inspected documents before RTM. Maintained group web site. Created and presented training for the SGML Templates Suite.

• Marketing Communications Designer

  Nashua Theatre Guild

  (Non-Profit; 1-10 employees; Writing and Editing industry)

  July 2003 — August 2004 (1 year 2 months)

  Designed new logo for a 40-year old community theatre group. Created all collateral, including advertising sell sheets, mock programs, flyers, informational brochure, and business cards. Designed advertisements for promotional sales. Produced posters for several productions. Worked with marketing committee to brainstorm ideas for selling ads to businesses and group tickets to organizations.

• Program Book Designer

  Nashua Theatre Guild

  (Non-Profit; 1-10 employees; Writing and Editing industry)

  July 1999 — April 2004 (4 years 10 months)

  Designed new template for programs that would suit all productions. Worked with directors and producers to ensure accurate content. Created and enhanced ads using publishing and illustration software. This work often resulted in requests to design programs for other events, including the New Hampshire Community Theatre Association, the Music and Drama Company, Merrimack Community Theatre, and weddings.

• Technical Writer

  Oracle eTravel

  (Public Company; 11-50 employees; Computer Software industry)

  October 1998 — July 1999 (10 months)

  As the only technical writer, created documentation strategies for multiple releases of a web-based self-service travel application. Wrote internal style guide. Wrote online and print documentation for system administrators, travel managers, and travelers. Worked with product managers, engineers, and customer service representatives to analyze audiences and ensure document quality.

• Technical Writer

  Microsoft Corporation

  (Public Company; 10,001 or more employees; MSFT; Computer Software industry)

  March 1998 — September 1998 (7 months)

  Created, revised, updated, and edited all documentation for end users, system administrators, and developers. Worked across departments to produce procedural documentation. Worked with the User Interface team to create content for weekly releases of Hotmail.

• Technical Writer

  Netscape Communications Corporation

  (Public Company; 501-1000 employees; NSCP; Computer Software industry)

  July 1997 — January 1998 (7 months)

  Wrote Help topics and UNIX installation notes. Revised installation guides for Communicator Dial Up products. Monitored customer newsgroups to ensure that documentation met customer needs. Researched top customer issues. Assisted in designing and administering a documentation usability study.

• Computing Skills Workshop Instructor

  Carnegie Mellon University

  (Educational Institution; 1001-5000 employees; Professional Training & Coaching industry)

  1994 — 1996 (2 years )

Robyn Chittister’s Education

• Carnegie Mellon University

  BHA , Professional Writing and Performance Studies , 1993 — 1997

  Phi Beta Kappa,
  Pittsburgh Women's Clan scholarship recipient
  Graduated with College and University Honors
  Honors Thesis: Designed and implemented a web site for the Bachelor of Humanities and Arts degree program

  Activities and Societies:

  Scotch n Soda Theatre: Historian, performer, director, lighting assistant, properties mistress, stage manager, program book designer, publicity coordinator
  Computing Skills Workshop Instructor, 1994-1996

• College Park High School

  1989 — 1995