Rob Usdin
Technology Training and Support Professional
- Location
- Greater New York City Area
- Industry
- Information Technology and Services
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Rob Usdin's Overview
- Current
-
- Independent Contract Trainer at Rob Usdin Technology Services
- Producer, Host - The Jersey Jamcast Podcast at The Jersey Jamcast
- Past
-
- Contract Microsoft Office Trainer at Springhouse Education and Consulting Services
- Applications Trainer/IT Support Technician at Springhouse Education and Consulting
- Help Desk Administrator at Sysco Guest Supply
- Podcast Producer at BlueJersey.com
- Support Analyst at Robert Wood Johnson Foundation
- Senior Help Desk Analyst/Technical Lead at Immedient, Inc
- Production Director at Broadcast Architecture (Sole Proprietorship)
- Morning Show host at WVAY-FM, Rothschild Communications
- Help Desk Support Technician at Microwarehouse, Inc
- Swing Personality at WJRZ Radio
- Chart Researcher at Billboard
- Education
-
- Hofstra University
- Hofstra University
- Rutgers Preparatory School
-
Bryant University
-
Freehold Township High School
-
Mercer County Community College
- Connections
-
440 connections
- Websites
Rob Usdin's Experience
Independent Contract Trainer
Rob Usdin Technology Services
July 2010 – Present (1 year 8 months)
Training and consulting in MS Office 2003, 2007, 2010 products.
Training and consulting in Windows XP, Vista and Windows 7 products.
End user training and coaching services.
Help desk and support service consulting and training.
Contract Microsoft Office Trainer
Springhouse Education and Consulting Services
Privately Held; 51-200 employees; Information Technology and Services industry
July 2010 – August 2010 (2 months)
Applications Trainer/IT Support Technician
Springhouse Education and Consulting
Privately Held; 51-200 employees; Information Technology and Services industry
June 2009 – July 2010 (1 year 2 months)
Trained end users in Microsoft Office applications - 2003, 2007 and 2010 versions. Training for both general public classes as well as custom designed classes for clients.
Conducted webinars of Microsoft Office products.
Supported IT needs of a 25 user office.
Help Desk Administrator
Sysco Guest Supply
Public Company; 1001-5000 employees; Hospitality industry
September 2006 – March 2009 (2 years 7 months)
Performed phone, remote control and onsite support of hardware and software.
Supported rollout of PeopleSoft and High Jump systems to 14 Distribution centers.
Created and taught Outlook class to general user population.
Support Analyst
Robert Wood Johnson Foundation
Nonprofit; 201-500 employees; Philanthropy industry
June 2005 – November 2005 (6 months)
Senior Help Desk Analyst/Technical Lead
Immedient, Inc
Privately Held; 201-500 employees; Information Technology and Services industry
May 2000 – May 2005 (5 years 1 month)
Supervised of help desk servicing a variety of Fortune 500 clients.
Technical lead for two Fortune 500 companies.
Created and implemented help desk intranet site, indexing client information for help desk analysts.
Worked with Remedy request tracking system, to track help desk tickets and escalations to staff members.
Broadcast Architecture, Inc. - A Clear Channel
Production Director
Broadcast Architecture (Sole Proprietorship)
Sole Proprietorship; 11-50 employees; Broadcast Media industry
February 1995 – May 2000 (5 years 4 months)
Rob Usdin's Education
Hofstra University
1987 – 1990
Hofstra University
B.A, Communication Arts
1990
Rutgers Preparatory School
1982 – 1986
Bryant University
Freehold Township High School
Mercer County Community College
Rob Usdin's Additional Information
- Websites:
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