
Manager-HR at Fareportal India (P) Ltd.
Delhi Area, India

Manager-HR at Fareportal India (P) Ltd.
Delhi Area, India
A seasoned professional manager having more than 15 years of hands on experience. Have handled major assignments in almost all areas of Human Resources and Personnel functions, including Industrial Relations, in different industries and sectors of economy at various levels. This experience reflects in a rich mix of overall Human Resources responsibilities, various change management initiavities, design of HR systems and policies and implementation of various HR processes to improve productivity.
• Resource planning & Resource Allocation
• Performance & Career Management
• Remuneration & Compensation
• Conducting trainings on communication, team building and goals
setting.
• Motivation & Counselling
• Formulation and implementation of HR policies.
• Organization & Personnel needs identification through Performance
appraisal details.
(Privately Held; Leisure, Travel & Tourism industry)
November 2006 — Present (3 years 2 months)
FAREPORTAL is a Travel Technology, Travel BPO (Business Process Outsourcing), Ticket Fulfillment and Call Center solutions provider to the travel industry. Strategically located in "Silicon Alley", in the heart of New York City, our group of Professionals is dedicated to harnessing the future of Online and Traditional travel for FAREPORTAL customers, partners and brands
As a member of the senior management team in India, responsible for overall organization development & delivery. Responsible for overall HR satisfaction viz. presenting a cheerful, positive manner with all internal customers. To clearly set customer expectations and work with the customer to solve their problem while protecting business interests. Talk to customers to find out what they want and how satisfied they are with what they are getting. Identify trends, anticipate and develop plans to meet future needs of all internal clients. Ensure teams provide service beyond clients’ expectations by seeking information about the real, underlying needs of the client, providing insights and recommending actions to address these needs.
(Privately Held; 201-500 employees; Hospitality industry)
November 2004 — November 2006 (2 years 1 month)
(Privately Held; 201-500 employees; Computer Networking industry)
July 2001 — October 2004 (3 years 4 months)
(Privately Held; 501-1000 employees; Logistics and Supply Chain industry)
February 1995 — July 2001 (6 years 6 months)
Joined as an Assistant Manager and promoted to the post of Manager
(Privately Held; 201-500 employees; Pharmaceuticals industry)
August 1991 — February 1995 (3 years 7 months)
Joined as a Management Trainee and promoted as an Administrative Officer.
PGDBA , HR , 1989 — 1991
B.A. , 1986 — 1989
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