Rob Findlay

Current

• Owner, Author at TheBankChannel.com
• Manager, Customer Experience, Direct at National Australia Bank

Past

• Online Account Director at Tribal DDB
• Online Account Manager at Tribal DDB
• Online Project Manager (Self-employed)

• Studio Manager at Euro RSCG MVBMS Amsterdam

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Education

• RMIT University
• Financial Securities Institute
• CAE

• Swinburne University of Technology

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1 more...

Recommended

3 people have recommended Rob

Connections

373 connections

Industry

Banking

Websites

• My Company
• My Blog
• My Twitter

Rob Findlay’s Summary

Oversee customer experience in the Australian financial services market. Passions revolve around holistic direct channel experiences that satisfy both the capability of technology and more importantly the needs of customers.

Rob Findlay’s Specialties:

Customer Experience, Direct Channel Strategy & Innovation, Online Advertising and Strategy, Brand and design execution, Digital Trends

Rob Findlay’s Experience

• Owner, Author

  TheBankChannel.com

  (Financial Services industry)

  February 2007 — Present (2 years 10 months)

• Manager, Customer Experience, Direct

  National Australia Bank

  (Public Company; 10,001 or more employees; NAB; Banking industry)

  January 2007 — Present (2 years 11 months)

• Online Account Director

  Tribal DDB

  (Public Company; 51-200 employees; Marketing and Advertising industry)

  January 2006 — December 2006 (1 year )

• Online Account Manager

  Tribal DDB

  (Public Company; Marketing and Advertising industry)

  March 2005 — December 2005 (10 months)

• Online Project Manager

  Self-employed

  (Self-Employed; Myself Only; Marketing and Advertising industry)

  January 2004 — February 2005 (1 year 2 months)

• Studio Manager

  Euro RSCG MVBMS Amsterdam

  (Public Company; 11-50 employees; Marketing and Advertising industry)

  February 2003 — December 2003 (11 months)

Rob Findlay’s Education

• RMIT University

  Cert Marketing , Marketing , 2005 — 2006

• Financial Securities Institute

  Cert Financial Markets , Finance & Economics , 2002 — 2002

• CAE

  Cert , Small Business , 2000 — 2000

• Swinburne University of Technology

  Design , 1994 — 1996

Additional Information

Rob Findlay’s Websites:

• My Company
• My Blog
• My Twitter

Rob Findlay’s Interests:

Customer experience, Asia Pacific, strategy, role of digital in business, management & leadership, emerging technologies, globalisation and economic issues, enterpreneurial concepts, sports esp. golf, cycling, cricket, tennis, afl, football, great wines, any beers, design, architecture, art, travel, photography

Rob Findlay’s Groups:

•    NetSquared
•    Interaction Design Association
•    Innovation People Expert Innovators Creative Network
•    National Australia Bank Alumni
•    Skype for Business
•    Front End of Innovation
•    Banking and Finance Technologies
•    Customer Interaction Networking Group
•    Tribal DDB Alumni
•    Banking Connects
•    Customer Experience Professionals
•    Financial Services Customer Experience
•    Digital Banking Innovation
•    Visionaries on Financial Services
•    User Experience
•    Customer Experience Management
•    BarCampBank
•    CX Pros
•    National Australia Bank
•    Mobile Monday Melbourne
•    Customer Experience, Customer Feedback & Voice of the Customer Excellence
•    Customer Experience Management 101
•    Banking Review Conferences
•    Voice of the Customer
•    UBank - www.ubank.com.au
•    Optimising Customer Experience - OCE
•    Strategic Customer Experience 2009
•    Continuous Innovation
•    Finance Club
•    UX Australia
•    Customer Experience Management Australasia (CEMA)

Rob Findlay’s Honors:

7 MADC Awards and finalists
ADMA Award winner
3 time Interactive Agency of the Year award winner

Rob Findlay’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch