CIO - Over Twenty Years Business & IT Management Experience
Greater Chicago Area
CIO - Over Twenty Years Business & IT Management Experience
Greater Chicago Area
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* Defined, implemented and managed major $25 million dollar CRM/CTI/SFA & CM initiative, including the creation of a PMO and implementation of improved, streamline procedures.
* Gartner’s 2001 CRM Excellence Award Winner; one of Information Week’s Top 100 Innovators (2001)
* Created regionally focused Technical Advisory Boards, made up of the largest regional customers, gathering critical buy in from those customers.
* Profiled in Information Age as one of the top 100 Technology Innovators.
* Profiled in eWeek as an expert in eCommerce/CRM/eBusiness initiatives.
* Managed an electronic commerce initiative that was 18 months behind schedule to completion.
* Directed/Created award winning Maestro Commerce collateral (Chicago Software Association 1998 Members Festival: Best Product Collateral) with outside design consultant
* Redesigned ineffective site to a manageable B2B eCommerce site that generated an increase in traffic to over 300% in the first month of launch and reduced the cost of sale from $1.19 to $.79 per line.
* Orchestrated key strategic alliances with Microsoft, Compaq, Xerox, Xceed and others.
* Created a total business plan encompassing a comprehensive sales forecast that determined yearlong inventory, budget and operations. The plan established the standard for four other companies within the holding corporation.
Over twenty years Management experience encompassing:
* eBusiness Strategy, eBusiness development, Business development, eCommerce Development, CRM Development, Content Management, CM, SFA & CTI Development
* Managed a department of 65, including 5 direct reports in addition to an IT Team of 15 developers – with an annual operating budget of $5 million dollars.
* Ability to disseminate IT “speak” into understandable business language.
(Medical Devices industry)
August 2008 — Present (1 year)
Since 1968 - a leading distribution partner servicing the Health Care Industry. Providing our customers with One Source of Best Value in medical supplies and equipment, blemish free Medicare Part B services, technology solutions and housekeeping equipment and supplies.
• Defined, implemented and manager major re-implemenation of failed ERP roll-out, including the recovery of failed database.
• Defined, pre-implemented and managed major replacement of current ERP system - including ground up requirements gathering and technical specifications.
• Defined, implemented and managed CRM initiative utilizing Open Source software (Splendid) - saving organization an estimated $25K in development and software costs.
• Built a PMO (utilized MS SharePoint Services) supported by an IT Steering Committee from the ground up.
• Defined, implemented and managed rollout of new Mitel phone system - utilzed for inbound as well as outbound call center activity.
(Privately Held; 1-10 employees; Internet industry)
September 1999 — Present (9 years 11 months)
* Created/Collaborated Business/Financial/Marketing Plan for presentation to venture funds as well as angel funds for private placement
* Closed critical online meeting deals with W.W. Grainger, Boeing, The Turner Group, Baxter International, Boise Office Solutions and others generating significant revenue for further development
* Coordinated/Created promotional opportunities including live webcasts from Internet World with local radio personalities and a live webcast with Steve Ballmer from the CSA summer meeting.
* Created eCommerce initiative, allowing Clients to place web based orders and instantly start an online meeting without advanced reservations
* Successfully navigated the organization through a business shift from standard webcasting to online meeting facilitation
* Created development QA standards and a standard PMO to track development efforts
* Negotiated technical alliances with Cold Fusion, Microsoft, Sybase and Oracle to support our development efforts
My Family Internet Technologies - Portal - Web - ASP Reading Movies
St. Jude's Professional Networking Group - Founder
Leader Dogs for the Blind
2001 Gartner CRM Excellence Award
2001 Information Age Innovator of the Year