Roberto Norio Zen Jr.

Current

Project Manager at EDS

Past

Senior Telecommunications Analyst at EDS
Network Analyst at Equant
Network Administrator at Equant

IT Analyst at Global One
IT Support at Indiana Seguros S/A
IT Support at Linea Informatica Ltda.

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3 more...

Education

Faculdade de Informática e Administração Paulista
Universidade São Marcos
ETE Getulio Vargas

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Recommended

5 people have recommended Roberto

Connections

218 connections

Industry

Telecommunications

Roberto Norio Zen Jr.’s Summary

Design / Support Customer Solutions

Roberto Norio Zen Jr.’s Specialties:

Network Operations
IT Management

Roberto Norio Zen Jr.’s Experience

Project Manager

EDS

(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

January 2008 — Present (8 months)

Project Manager for Bank of America account
Senior Telecommunications Analyst

EDS

(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

March 2005 — January 2008 (2 years 11 months)

Working for GM (NOC) Network Operations to support and manage all plants in USA, Germany, Canada, Australia and Mexico, responsible for networking troubleshooting and monitoring (2nd and 3rd levels) all support in 100% English.
Customer facing knowledge and services delivery
Working for customer who requires consistent day-to-day support worldwide in order to follow real network performance.
Fully conversant with the technologies deployed and with whom operational issues can be discussed and agreed options enacted.
Extended Service Management - Addressing Customer Requirements
Provides a clear monthly report showing global network performance on all service level criteria
Provides self-initiated improvement programs if the reporting results are unsatisfactory, the criterion for satisfaction being service level compliance.
Working over SUN Solaris, IBM Netview and NetCool.
ITIL Foudations Certified
Network Analyst

Equant

(Public Company; 10,001 or more employees; ENT; Telecommunications industry)

December 2003 — February 2005 (1 year 3 months)

Responsible for all MHS (Mail, Host and Security) equipment, managing of all customers backup routines and Lotus Notes Server, Control of Site Facilities Maintenance / UPS (No-break) / GENSET

Managing LAN and WAN traffic tests

Implementation and Maintenance of iVAD (VoIP/ VoFR), Installation and Maintenance of Routers (Cisco / Motorola)
Installation and Maintenance of Network Equipment (Nortel-DPN100 / PASSPORT)

Knowledge in PBX (Meridian), Knowledge in Test Equipment (Fireberd 500, 4000, ANT20, PA41, DLA9 and others), Providing and Performing several kinds of cable connections.
Network Administrator

Equant

(Public Company; 10,001 or more employees; ENT; Telecommunications industry)

January 2003 — November 2003 (11 months)

Administration of all Novell Netware 4.11 and 5.0 servers, Windows NT4 and 2000. Management of backup softwares and Arcserve IT. Knowledge of Lotus Notes R5, WEB Server Suitespot Novonyx.
IT Analyst

Global One

(Privately Held; 5001-10,000 employees; Telecommunications industry)

July 2001 — December 2002 (1 year 6 months)

Administration of all Novell Netware 4.11 and 5.0 servers, Windows NT4 and 2000. Management of backup softwares and Arcserve IT. Knowledge of Lotus Notes R5, WEB Server Suitespot Novonyx.
IT Support

Indiana Seguros S/A

(Privately Held; 201-500 employees; Insurance industry)

June 1999 — June 2000 (1 year 1 month)

Working with users and Windows NT Workstation, as well as the company softwares and all HP line of equipments. Visits to insurance companies and dealers
IT Support

Linea Informatica Ltda.

(Privately Held; 51-200 employees; Information Technology and Services industry)

June 1996 — May 1999 (3 years)

Pre-sales technical support to all HP products, configuration and installation of servers, computers, printers, storage devices, scanners, notebooks, plotters and palmtops. Web co-administration, Internet Gateway and e-mail server, project and implementation of wireless network (AT&T Wavelan).

Roberto Norio Zen Jr.’s Education

Faculdade de Informática e Administração Paulista

MBA, Project Management - PMI, 2008 — 2009 (expected)
Universidade São Marcos

Engineer, Telecommunications Engineer, 2001 — 2005
ETE Getulio Vargas

Technician, Eletronic Technician, 1995 — 1998