Roberto Berti

Current

BPR & Change Management at Università Cattolica del Sacro Cuore

Past

Managing Consultant at EDS Consulting Services Italy
SAP CRM Senior Professional at Alpha Logic S.p.A.
Senior Consultant at Deloitte

SAP Analyst at C.M. Sistemi

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Education

Università degli Studi di Roma 'La Sapienza'
armellini

Recommended

5 people have recommended Roberto

Connections

276 connections

Industry

Hospital & Health Care

Websites

Roberto Berti’s Summary

Customer Relationship Management expertise. I start working with suite mySAP CRM in 2000 and I have been part of several SAP CRM projects (CRM Online, Marketing and Call Center).
8 years experience in the Business Management Consulting with specialist expertise in Marketing and Sales Processes.
Detailed knowledge and implementation experiences of SAP solutions across numerous clients, countries, and industries.
Project Management and Team Lead expertise at large implementations.
Familiar with project management tools and methodologies. Very good technical knowledges.
Excellent team player and great communication skills.
Sales & Marketing and CRM processes expertise.

SAP CRM projects:
- IPSOA (Italy) - Call Center
- GOLDWELL KAO (Germany) - Call Center, Marketing, MSA
- PERINI (Italy) - MSA
- BULGARI (Italy) - Marketing, MSA
- TRECCANI (Italy) - Call Center, Marketing
- UNICEF (Italy) - Call Center, Marketing
- ALITALIA (Italy) - Contact Center, Marketing and Claims Management

SAP CRM Trainer during the following courses:
- “European Deloitte SAP CRM Academy” - Customer Interaction Center and CRM Online - Bath (UK);
- “European Deloitte Analytical SAP CRM” - Channel Analytics - Rome (IT).
- “European Deloitte SAP CRM Academy” – SAP CRM 4.0 - Bath (UK);

Roberto Berti’s Specialties:

SAP CRM expert.
Sales & Marketing and CRM processes expertise.

Roberto Berti’s Experience

BPR & Change Management

Università Cattolica del Sacro Cuore

(Educational Institution; 1001-5000 employees; Higher Education industry)

September 2008 — Present (11 months)
Managing Consultant

EDS Consulting Services Italy

(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

September 2006 — September 2008 (2 years 1 month)

Project Manager
SAP CRM Senior Professional

Alpha Logic S.p.A.

(Information Technology and Services industry)

March 2005 — September 2006 (1 year 7 months)

SAP CRM Project Manager.
Senior Consultant

Deloitte

(Privately Held; 10,001 or more employees; Accounting industry)

April 2000 — February 2005 (4 years 11 months)

I have been in Deloitte for 5 years.
I have been involved in SAP CRM project.
I have been also team leader and responsible for SAP CRM implementations in the following projects:

- IPSOA (Italy)
- GOLDWELL KAO (Germany)
- PERINI (Italy)
- BULGARI (Italy)

Trainer during the following courses:
- “European Deloitte SAP CRM Academy” - Customer Interaction Center and CRM Online - Bath (UK);
- “European Deloitte Analytical SAP CRM” - Channel Analytics - Rome (IT).
- “European Deloitte SAP CRM Academy” – SAP CRM 4.0 - Bath (UK);
SAP Analyst

C.M. Sistemi

(Information Technology and Services industry)

December 1998 — March 2000 (1 year 4 months)

SAP Business Analyst