
Digital Customer Experience Analyst
London, United Kingdom

Digital Customer Experience Analyst
London, United Kingdom
An experienced all rounder with In-house digital marketing for various industries. Able to efficiently manage projects in all sizes, from Site redesign & relaunch to fully integrated digital marketing campaigns.
I have expertise in Social Media Marketing (SMM) – including Blog's, Social Media Platforms, Viral marketing and Applications. Also I have expertise in Web Analytics, Email Marketing, Affiliate Marketing, Usability and CRM systems.
Extensive expertise and experience with SEO, International experience using on and off-site techniques and best practise to help initiate projects, reporting and training.
PPC, SEO, SEM, Social Media Marketing, User Generated Content, Blogging, Email Marketing, Project Management, Brand Marketing, CRM systems, Viral Marketing, Analytics
(Public Company; BSKYB; Telecommunications industry)
September 2008 — Present (1 year 3 months)
SEO, Email Marketing, Web development, Social media, Usability and Analytics for the multi-national ISP Easynet. Part of the NewsCorp group.
(Online Media industry)
2008 — Present (1 year )
Site manager for UkOnline, one of the UK's top 10 consumer ISP's. Responsible for user experience, SEO, Analytics and Site management.
(Public Company; Telecommunications industry)
September 2008 — Present (1 year 3 months)
Responsible for SEO, Email Marketing, Web development, Project Management, Social media, Usability and Analytics for the B2B ISP Easynet Connect.
(Online Media industry)
2008 — 2008 (less than a year)
Worked on EnjoyEngland SEO, PPC and analytics problems. Also launched numerous social media initiatives - including projects involving UGC, Facebook, Stumbleupon and Blogging.
(Government Agency; Leisure, Travel & Tourism industry)
2007 — 2008 (1 year )
Digital Marketing Executive dealing with international SEO, Social Media, User Generated Content and Project Management along with training of VisitBritain employees internationally in the above.
Worked on projects including:
Integration of TripAdvisor content into VisitBritain sites
Launch of Google's StreetView in the UK
Training and management of International SEO over 45 domains and countries
Planning of Facebook applications, pages and groups.
Launching of over 30 microsites catered to various marketing launches.
(Apparel & Fashion industry)
February 2007 — September 2007 (8 months)
Worked for T.M.Lewin providing website support, SEO, PPC and Email marketing. Also led social media initiatives and online PR initiatives. Managed agency contacts as well for certain projects.
(Online Media industry)
2006 — 2007 (1 year )
Managed a niche designer clothing website - involved in two major web enhancement projects for the site and marketing via PPC, Email and SEO to increase market share and ROI.
extreme sports, blogging, social media, new technology, project management, search engine optimization, twitter,
CIM, SeoMoz
VisitBritain.com won the Travelmole Best Tourist Board Site for 2008
VisitBritain.com was awarded in the 12th Annual Webby Awards an Offical Honoree in the Tourism Category