Robert Dallmann

Current

• Owner - Spreadsheet Developer at Spreadsheet Solutions by Robert Dallmann

Past

• Quality Assurance Manager at Firstsource Advantage LLC
• Quality Assurance Manager at Account Solutions Group (aka Firstsource Advantage)
• Quality Assurance Specialist at TeleTech

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Recommended

7 people have recommended Robert

Connections

69 connections

Industry

Computer Software

Websites

• My Company

Robert Dallmann’s Summary

• Six Sigma Yellow Belt - trained and certified with experience applying analytical data in the workplace.

• Expert management experience overseeing Quality Assurance Specialists both locally and globally. This included training, coaching, reviewing and creating new processes and procedures; as well as interacting with personnel in all facets of the business.

• Proven ability to prepare for both internal and external audits as well as maintain compliance to the standards between audits.

• Well established ability to develop and maintain computer applications using Excel based on a natural propensity for logic, diligence and user friendly interfaces.

• More than four years of chemical lab technology experience in the Niachlor Lab of DuPont.

Robert Dallmann’s Specialties:

Extensive experience in developing spreadsheets for various businesses. High level of analytical and logical thinking.

Robert Dallmann’s Experience

• Owner - Spreadsheet Developer

  Spreadsheet Solutions by Robert Dallmann

  (Computer Software industry)

  December 2004 — Present (5 years )

  The creation of customized spreadsheet solutions for businesses. Many business needs can be met using inexpensive spreadsheets specifically designed to satisfy the particular need.

• Quality Assurance Manager

  Firstsource Advantage LLC

  (Financial Services industry)

  October 2001 — September 2008 (7 years )

  * Management of the Customer Contact Center Quality Assurance department.
  * Quality Assurance application development.
  * Data Analytics - Six Sigma Yellow Belt Certification

• Quality Assurance Manager

  Account Solutions Group (aka Firstsource Advantage)

  (Computer Software industry)

  2001 — 2008 (7 years )

• Quality Assurance Specialist

  TeleTech

  (Public Company; TTEC; Outsourcing/Offshoring industry)

  October 1998 — May 2001 (2 years 8 months)

  Customer Contact Center Quality Assurance Specialist.
  
  Management Training Program

Additional Information

Robert Dallmann’s Websites:

• My Company

Robert Dallmann’s Interests:

Spreadsheet application development, Quality Assurance, Consulting

Robert Dallmann’s Groups:

•    COPC
•    Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
•    Niagara's POD

Robert Dallmann’s Honors:

Six Sigma Yellow Belt Certification - From COPC

Robert Dallmann’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• business deals
• reference requests
• getting back in touch