
Instructor, Business and Technology, SUNY Delhi @ Schenectady County Community College
Albany, New York Area

Instructor, Business and Technology, SUNY Delhi @ Schenectady County Community College
Albany, New York Area
Former manager with Walt Disney World Parks and Resorts, Gap, Inc., and Apple retail.
Instructor of Business and Technology, advisor to business students
Delhi's Motto - Inspiring Minds and Changing Lives
Education - Organizational Training and Development, Strategic Management, Human Resources, Organizational Communications
Business Consulting - Human Resources, Labor Scheduling, Web and Business Development
(Education Management industry)
September 2008 — Present (11 months)
Teach part-time for Schenectady County Community College and SCCC Continuing Education.
Utilize ANGEL for course communications and work submission.
BUS 212 Business Communications
MGT 127 Human Resources Management
(Educational Institution; Primary/Secondary Education industry)
August 2007 — Present (2 years)
Advise students on career choices, academic planning.
Teach courses in classroom, hybrid or online settings.
Utilize Vancko Hall (online teaching system through Moodle) to carry out asynchronous case and lecture discussions, and for submission of student coursework.
Adjunct in 2007 and 2008, promoted to full-time instructor beginning fall 2008 semester.
Advisor and founder, DICE Team (Delhi's Innovative, Collaborative, Entrepreneurial Team)
Courses and responsibilities include
BUSI 310 Strategic Management
COMM 300 Organizational Communications
HOSP 310 Hospitality Human Resources II
BUSI 343 Individual Behavior in Organizations (Online and Classroom)
CITA 405 Project Management
BUSI 360 International Business Management
CITA 440 Designing and Managing Organizational Training
HOSP 470 Management Seminar Series, topics included Entrepreneurship, Leadership, Time Management, Ethics, Corporate Social Responsibility, Change Management, Interviewing and Resume Development.
(Management Consulting industry)
2006 — Present (3 years)
- Maintain website using Adobe GoLive
- Update blogs on Wordpress
- Manage email blasts via Topica/HTML emails
- Meet with managing partners to discuss updates to website, marketing strategies
- Maintain and grow web traffic and referrals
(Management Consulting industry)
October 2005 — Present (3 years 10 months)
galaconcierge - a celebration of service
- Author, Robert Braathe's HR and Career Guide
albany.com/HR (January 2009-present)
- Provide consulting/training for small businesses
- Member of the Consulting Alliance in Albany, NY (2009-present)
- Manage websites for clients in the Albany area, Fairfield County, CT and Westchester, NY
- Handle file conversion, setup and training on Quickbooks for Mac and PC for businesses in the Albany area and nationally
- Manage trade shows, email marketing, and promotion/sales for The Spine Eel for Fish on Lures (www.fishonlures.com)
- Develop websites with Snow Drop Media, LLC
- Author of "Manners, Positivity, Heroics" (2005)
- Worked with vendors in New Zealand, UK, Canada to manage production traffic at Scholastic (2006-2008)
- Developed human resources improvements, pricing changes and updates to computerized scale system at Ancona's Market (2006)
(Management Consulting industry)
October 2005 — Present (3 years 10 months)
Apple Certified Help Desk Specialist (10.4)
Assisting with setup/training/troubleshooting for all Apple products
Training, set up, and migration of data from PC's to Mac
Lightspeed (XSilva Systems) POS System authorized reseller
Conversion of Quickbooks PC to Mac, set up and training on Quickbooks
consultants.apple.com
(Educational Institution; Higher Education industry)
August 2008 — August 2008 (1 month)
Introduction to Web Design
Taught a two week summer course for high school students in Ansonia, CT on The Career Coach through CT Works/HCC
http://www.ctworkssw.org/
(Higher Education industry)
March 2008 — June 2008 (4 months)
Taught the following courses for the second half of Spring 2008 semester
Hospitality Law
Travel Marketing and E-Commerce
Group and Convention Management
World Destination Geography II
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
August 2004 — September 2005 (1 year 2 months)
- Led assistant managers and specialists to achieve store sales targets
- Introduced Apple products to switchers and current Apple owners
- Demonstrated and presented workshops on products and services
- Participated as a manager in two new store openings
(Public Company; 10,001 or more employees; GPS; Apparel & Fashion industry)
December 2002 — June 2004 (1 year 7 months)
- Maintained labor/scheduling standards and targets with effective hiring and scheduling
- Monitored and conducted yearly and weekly inventory audits
- Acted as district leader for various company initiatives, including loss prevention
- Led assistant managers and staff to achieve developmental goals
- Promoted from assistant manager to associate manager in August of 2003
- Experience in both Gap/Gap Body and GapKids/Baby Gap divisions
(Privately Held; 11-50 employees; Hospitality industry)
April 2002 — November 2002 (8 months)
- Analyze web traffic to determine effectiveness of marketing methods.
- Designed and improved upon reservations system for resort reservations.
- Handled any system software changes and office equipment moves.
- Partnered with marketing director to stage and implement marketing and rates
- Maintained and generated reports and mass mailings from ACT! Database.
(Non-Profit; 10,001 or more employees; Non-Profit Organization Management industry)
March 2001 — August 2001 (6 months)
- Responsible for payment of all outside contractors and voice professionals
- Project and report expenses to WGBH, local office, and management for the World program
- Monitored and approved purchases, travel expenses, and production costs for the World program
- Tracked contracts and ensured fulfillment of contractual obligations by the staff and producers
(Public Company; 10,001 or more employees; DIS; Entertainment industry)
June 1996 — September 2000 (4 years 4 months)
- Resort ranked #1 for best value over $300 during 1999
- Coordinated satellite check-ins, deliveries, and convention activity process improvement via Disney Property Management System
- Handled grievances with union on employee relations issues
- Assisted with meeting and greeting professors and educators
- Gave tours about my experiences as a College Program alum and Advanced Intern.
- Created administrative manager role; developed labor strategies to increase productivity, decrease overtime, and create a unified Yacht and Beach labor force. Utilized GEMS scheduling system to create an effective schedule each week
- As finance manager, met or exceeded budgeted figures for expenses
- As training manager, coordinated with members to benchmark and develop training improvements, including express check-in.
- Interviewed and selected management
- Participated in college recruiting trips
- Took course to become an official Disney Trainer (1997)
(Management Consulting industry)
1994 — 1995 (1 year)
PhD Program - Management 2008 — 2012 (expected)
Current Course - Personnel Management and Organizational Behavior
Courses Completed -
Graduate Knowledge Studies in Contemporary Global Commerce
Graduate Knowledge Studies in Fiscal Management and Economics
Took Intro to Online Teaching in Summer 2008 from University at Albany
MBA , Business , 2002 — 2007
Division of Graduate Studies Foundation Scholarship (Western Connecticut State University, Fall 2006)
The scholarship is awarded each year to a student from the Division of Graduate Studies who has made
meaningful contributions to the University or the community and has demonstrated leadership potential.
Bachelor's , Hospitality Management , 1994 — 1997
Participated in the Walt Disney World College Program and the Walt Disney World Summer Management Program during my time at UMass
2008
Took a summer course in Curriculum and Instruction
ETAP 687 Introduction to Online Teaching
Learned about online teaching best practices, and designed a course using asynchronous learning
Certificate , Voiceovers, TV and Radio Production , 2001
Management Training and Development, Computer Consulting, Computer Training, Softball, Tennis, Road Trips, Baseball, Live Music
Faculty Advisor, SUNY Delhi "DICE" (Delhi Innovative, Collaborative, Entrepreneurial) Team
Contributor, Schenectady County Chamber of Commerce Visitors/Tourism Committee
Certified Member, Apple Consultants Network
Co-Leader, UMass Alumni Association Albany/Saratoga Chapter
Western Connecticut State University Distinguished Alumni
Ancell School of Business 2007
Robert Braathe Leader's Award (scholarship program at UMass founded in 2004)
Mentor, Skidmore College "The Brand Called Me" Program
Mentor, Saratoga Mentoring Program