Roberto Andreoli

Current

Business Development Manager - CRM & Industry at Microsoft

Past

Business Manager at Microsoft
Practice Manager at Microsoft
Services Program Manager at Microsoft

Principal Consultant - CRM Services Focal Point at SAP
Senior Consultant at Cedati
Consultant at FCS Management Group

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Education

Università degli Studi di Milano

Recommended

19 people have recommended Roberto

Connections

411 connections

Industry

Computer Software

Websites

Roberto Andreoli’s Summary

Several years in the Business Applications market (especially on CRM).

Currently responsible for two lines of business in Microsoft: Business Applications and Industry.

Please look my profile to get more information about my professional experiences.

If you work for an Italian company and you'd like to explore the possibility to implement a CRM Solution, do not hesitate to contact me.

Roberto Andreoli’s Specialties:

CRM, ERP, BPR, BPM, Change Management, BI, Portal, Unified Communication, Collaboration

Roberto Andreoli’s Experience

Business Development Manager - CRM & Industry

Microsoft

(Public Company; MSFT; Computer Software industry)

July 2009 — Present (8 months)

I am responsible for two line of business: Business Applications (my focus is primarly on CRM market development activities) and Industry (this Service Line contains vertical Industry Solutions for Financial sector, Public sector, Healthcare, etc...).

The main change compared to the previous position is that, starting from this year, I am not responsible only for Services activities but also for CRM development activities (in Enterprise Accounts) from a Software Licensing perspective.
I still remain responsible for the Microsoft Business Applications Technical Community in EMEA.
Business Manager

Microsoft

(Public Company; MSFT; Computer Software industry)

July 2008 — July 2009 (1 year 1 month)

With this responsibility I got the Microsoft Business Group Leader role (Marketing Role) for two Service Lines: Business Applications (CRM and ERP Solutions) and Business Productivity (Collaboration Portal, Unified Communication, Business Intelligence and Performance Management).
I am also responsible for the Western Europe area.
With this role, in addition to Delivery activities, I have to following responsibilities:
- Service Line P&L Management
- Go-to-Market Strategy definition / Solution Portfolio Management
- Focal Point for other Microsoft Divisions
- Services Focal Point for Microsoft Corporation
I am also the responsible for the Business Applications Technical Community in EMEA.
Practice Manager

Microsoft

(Public Company; MSFT; Computer Software industry)

September 2007 — July 2008 (11 months)

Responsible for the Delivery Unit focused on Microsoft Business Applications (CRM – ERP) in the Italian Microsoft Services Division. In January 2008 I got the responsibility for OBA – Office Business Applications (Microsoft Office SharePoint Server) delivery. With this role, in addition to People Management activities, I had to following responsibilities:
- Project Scope and Contract Management
- Resources Capacity Planning and Project Staffing
- Services Opportunity Pipeline for Business Applications
- Local Delivery of WW Service Offerings and Solutions
- Contribute to improve WW Service Line Strategy
- Focal Point for international Microsoft Structures
For the second year responsible for the Business Applications Technical Community in Western Europe (12 countries).
Microsoft Speaker at International Events (Seattle)
Services Program Manager

Microsoft

(Public Company; MSFT; Computer Software industry)

January 2005 — September 2007 (2 years 9 months)

Service Program Manager / Principal Consultant
(January 2006 – September 2007)
Microsoft Italy – Segrate (Milan)

Considering the YoY growth of the Business Applications Services Business, Microsoft Italy decided to create a local practice in the subsidiary focused on CRM and ERP. I was the first person in Italy with the responsibility to lead this new business and to growth the team.
I got the responsibility for the Business Applications Technical Community in Western Europe.
I managed the pre-sales/envisioning activities (including TCO/ROI Analysis) to close one of the most important WW Microsoft CRM Hosted Deal for the biggest Telco operator in Italy.
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EMEA Senior Consultant Microsoft Business Solutions
(January 2005 – December 2005)
Microsoft EMEA HQ – Paris

I worked for the Business Applications EMEA structure in Paris. This group was focused on International Implementation Projects and was the EMEA Competence Center dedicated to support local subsidiary during the CRM – ERP Projects delivery.
I worked for primary Telco and Manufacturing companies to implement CRM Solutions.
Microsoft Speaker at International Events (IT Forum Barcellona).
Principal Consultant - CRM Services Focal Point

SAP

(Public Company; SAP; Computer Software industry)

December 2000 — January 2005 (4 years 2 months)

Responsible for SAP CRM Competence Center in the SAP Services Division.
Some of my achievements:
- Leading a team
- Sold and implemented (from Pre-sales to Project Go-Live) a Lighthouse SAP CRM deal in CPG Market (Total contract amount € 10M, divided in about € 5M of Licenses revenue and € 5M of Consulting Revenue).
- Sold and implemented (from Pre-sales to Project Go-Live) a Lighthouse SAP CRM deal in Media Market (Total contract amount € 3M).
- Over-Achieved the Services Utilization Average Target for my team
Senior Consultant

Cedati

(Privately Held; Telecommunications industry)

September 1998 — December 2000 (2 years 4 months)

I worked for an Italian System Integrator Company and I followed different Technologies and Projects.
- Consulting activities on Business Objects at BOSCH, RAS, LOVABLE, DHL
- Mainframe Migration project at EDS – SISTEMI SANITARI S.p.A. (Cobol Fujitsu 4.0, Visual Basic 6.0, Oracle PL/SQL, Java Eclipse)
- Responsible of the Migration team (Cobol, CICS, DB2) with EDS for an Oracle HR/Payroll Project implementation at ENI
Consultant

FCS Management Group

(Public Company; Computer Software industry)

1996 — 1997 (1 year )