IT Product Manager/Business Analyst and Candidate for State Representative
Greater Salt Lake City Area
- Current
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- Candidate for State Representative, District #35 at State of Utah
- IT Product Manager/Business Analyst at Western Governors University
- Past
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- Information Management Technician at Utah Air National Guard
- IT Service Desk Lead Technician at Western Governors University
- IT Systems Technician at Simmons Media Group
- MSN Technical Support Engineer at Teleperformance USA
- Loan Application Specialist at Direct Mortgage Corporation
- Public Safety Officer at Snowbird Ski & Summer Resort
- Customer Service Agent at Feature Films for Families
- Volunteer Full-time Missionary at The Church of Jesus Christ of Latter-day Saints
- Education
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- Western Governors University
- Salt Lake Community College
- Advanced Technical Center
- Recommended
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13 people have recommended Rob - Connections
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206
connections
- Industry
- Information Technology and Services
- Websites
Rob Alexander’s Summary
Candidate for State Representative in Utah Legislative District 35. Please visit my Web site at http://voterob.alexanderfamily.org for more information.
IT Product Manager/Business Analyst working on a Bachelor of Science degree in Information Technology. After I finish that degree, I plan to work on a Master of Science degree in Enterprise Data Architecture.
Rob Alexander’s Specialties:
End-user advocacy
Rob Alexander’s Experience
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Candidate for State Representative, District #35
State of Utah
(Government Agency; 10,001 or more employees; Government Administration industry)
March 2008 — Present (1 year 5 months)
Please visit my Web site at http://voterob.alexanderfamily.org for more information about my campaign.
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IT Product Manager/Business Analyst
Western Governors University
(Educational Institution; 201-500 employees; Higher Education industry)
July 2007 — Present (2 years 1 month)
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Information Management Technician
Utah Air National Guard
(Government Agency; 1001-5000 employees; Military industry)
August 1996 — May 2008 (11 years 10 months)
Served one weekend a month, and 15 additional days a year, as a computer Client Support Administrator, Web Pages Maintainer, and Records Custodian in the 130th Engineering Installation Squadron
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IT Service Desk Lead Technician
Western Governors University
(Educational Institution; 201-500 employees; Higher Education industry)
July 2004 — July 2007 (3 years 1 month)
* Led a team of seven IT Service Desk Technicians, including one remotely
* Provided technical support for local and remote employees and students via telephone, e-mail, Web conferencing, instant messaging, and in person
* Installed, configured, and troubleshot software and peripherals
* Administered Numara FootPrints service desk software to track, manage, and resolve incidents and problems, automate workflows, and share knowledge
* Used LANDesk Management Suite for software and hardware inventories, remote control, computer workstation imaging, and remote installation of software
* Monitored Avaya CMS Supervisor software for real-time, historical, and integrated reports of the IT Service Desk automatic call distribution group -
IT Systems Technician
Simmons Media Group
(Privately Held; 51-200 employees; Media Production industry)
July 2001 — May 2004 (2 years 11 months)
Maintained company web site, developed intranet site, built computer workstations; installed, configured, and troubleshot software and peripherals; maintained telephone system
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MSN Technical Support Engineer
Teleperformance USA
(Privately Held; 201-500 employees; Internet industry)
February 2001 — July 2003 (2 years 6 months)
Provided technical support for MSN Internet Access subscribers, regarding issues such as software installation and configuration, connectivity, e-mail, browsing, and instant messaging
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Loan Application Specialist
Direct Mortgage Corporation
(Privately Held; 11-50 employees; Financial Services industry)
March 2000 — December 2000 (10 months)
Performed outbound cold-calling to contact potential customers, conducted mortgage loan application interviews via telephone, helped translate for Portuguese- and Spanish-speaking customers, helped test new software programs
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Public Safety Officer
Snowbird Ski & Summer Resort
(Privately Held; 51-200 employees; Recreational Facilities and Services industry)
November 1997 — June 2000 (2 years 8 months)
Conducted security patrols, ran dispatch center, managed hotel key control
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Customer Service Agent
Feature Films for Families
(Privately Held; 51-200 employees; Media Production industry)
September 1999 — February 2000 (6 months)
Provided customer service via telephone
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Volunteer Full-time Missionary
The Church of Jesus Christ of Latter-day Saints
(Non-Profit; 51-200 employees; Religious Institutions industry)
June 1994 — June 1996 (2 years 1 month)
Taught individuals and families, performed community service, studied Portuguese, led groups of up to nine other missionaries
Rob Alexander’s Education
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Western Governors University
2005 — 2008
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Salt Lake Community College
Computer Information Systems 2001 — 2003
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Advanced Technical Center
Certificates , Web Design , 1999 — 2000
Additional Information
Rob Alexander’s Websites:
Rob Alexander’s Interests:
Collaboration software, Service Desk software, Desktop Management software, Customer Relationship Management software, product management, business analysis, Web design, politics, government
Rob Alexander’s Groups:
American Mensa
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USAFNetwork -
LDS Professionals -
Republican Liberty Caucus -
Western Governors University Alumni -
Business Process Improvement -
Government 2.0 -
Campaign for Liberty -
Salt Lake 2002 Olympic Volunteers -
GenX GOP -
Scrum Masters of UTAH -
Skyline High School - Salt Lake City -
Social Media Club of Salt Lake City -
Web 2.0 for Higher Education -
Agile CMMI -
Students For Liberty -
Utah Product Management Association
Rob Alexander’s Honors:
CompTIA Security+ Certified Professional
CompTIA i-Net+ Certified Professional
Microsoft Certified Professional (FrontPage 98)
Novell Certified Web Designer (CIP)
Novell Certified Internet Business Strategist (CIP)
Rob Alexander’s Contact Settings
Interested In:
- expertise requests
- reference requests
- getting back in touch
