Rob Alexander

Current

• IT Project Coordinator at Western Governors University
• Candidate for State Representative, District #35 at State of Utah

Past

• IT Product Manager/Business Analyst at Western Governors University
• Information Management Technician at Utah Air National Guard
• IT Service Desk Lead Technician at Western Governors University

• IT Systems Technician at Simmons Media Group
• MSN Technical Support Engineer at Teleperformance USA
• Loan Application Specialist at Direct Mortgage Corporation
• Public Safety Officer at Snowbird Ski & Summer Resort
• Customer Service Agent at Feature Films for Families
• Volunteer Full-time Missionary at The Church of Jesus Christ of Latter-day Saints

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6 more...

Education

• Western Governors University
• Salt Lake Community College
• Advanced Technical Center

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Recommended

13 people have recommended Rob

Connections

241 connections

Industry

Information Technology and Services

Rob Alexander’s Summary

IT Project Coordinator working on a Bachelor of Science degree in Information Technology. After I finish that degree, I plan to work on a Master of Science degree in Enterprise Data Architecture.

Candidate for State Representative in Utah Legislative District 35. Please visit my Web site at http://www.VoteRobAlexander.com for more information.

Rob Alexander’s Specialties:

End-user advocacy

Rob Alexander’s Experience

• IT Project Coordinator

  Western Governors University

  (Non-Profit; Higher Education industry)

  September 2009 — Present (3 months)

• Candidate for State Representative, District #35

  State of Utah

  (Partnership; Government Administration industry)

  March 2008 — Present (1 year 9 months)

  Please visit my Web site at http://www.VoteRobAlexander.com for more information about my campaign.

• IT Product Manager/Business Analyst

  Western Governors University

  (Non-Profit; Higher Education industry)

  July 2007 — August 2009 (2 years 2 months)

  Managing various software products, including student communities, assessment development assignment system, competency alignment tool, Web/audio conferencing, micro blogging, instant messaging, and customer relationship management.
  
  Each of these has a direct or indirect impact on student satisfaction and retention.

• Information Management Technician

  Utah Air National Guard

  (Government Agency; 1001-5000 employees; Military industry)

  August 1996 — May 2008 (11 years 10 months)

  Served one weekend a month, and 15 additional days a year, as a computer Client Support Administrator, Web Pages Maintainer, and Records Custodian in the 130th Engineering Installation Squadron

• IT Service Desk Lead Technician

  Western Governors University

  (Educational Institution; 201-500 employees; Higher Education industry)

  July 2004 — July 2007 (3 years 1 month)

  * Led a team of seven IT Service Desk Technicians, including one remotely
  * Provided technical support for local and remote employees and students via telephone, e-mail, Web conferencing, instant messaging, and in person
  * Installed, configured, and troubleshot software and peripherals
  * Administered Numara FootPrints service desk software to track, manage, and resolve incidents and problems, automate workflows, and share knowledge
  * Used LANDesk Management Suite for software and hardware inventories, remote control, computer workstation imaging, and remote installation of software
  * Monitored Avaya CMS Supervisor software for real-time, historical, and integrated reports of the IT Service Desk automatic call distribution group

• IT Systems Technician

  Simmons Media Group

  (Privately Held; 51-200 employees; Media Production industry)

  July 2001 — May 2004 (2 years 11 months)

  Maintained company web site, developed intranet site, built computer workstations; installed, configured, and troubleshot software and peripherals; maintained telephone system

• MSN Technical Support Engineer

  Teleperformance USA

  (Public Company; 201-500 employees; Internet industry)

  February 2001 — July 2003 (2 years 6 months)

  Provided technical support for MSN Internet Access subscribers, regarding issues such as software installation and configuration, connectivity, e-mail, browsing, and instant messaging

• Loan Application Specialist

  Direct Mortgage Corporation

  (Privately Held; 11-50 employees; Financial Services industry)

  March 2000 — December 2000 (10 months)

  Performed outbound cold-calling to contact potential customers, conducted mortgage loan application interviews via telephone, helped translate for Portuguese- and Spanish-speaking customers, helped test new software programs

• Public Safety Officer

  Snowbird Ski & Summer Resort

  (Privately Held; 51-200 employees; Recreational Facilities and Services industry)

  November 1997 — June 2000 (2 years 8 months)

  Conducted security patrols, ran dispatch center, managed hotel key control

• Customer Service Agent

  Feature Films for Families

  (Privately Held; 51-200 employees; Media Production industry)

  September 1999 — February 2000 (6 months)

  Provided customer service via telephone

• Volunteer Full-time Missionary

  The Church of Jesus Christ of Latter-day Saints

  (Non-Profit; 51-200 employees; Religious Institutions industry)

  June 1994 — June 1996 (2 years 1 month)

  Taught individuals and families, performed community service, studied Portuguese, led groups of up to nine other missionaries

Rob Alexander’s Education

• Western Governors University

  2005 — 2008

• Salt Lake Community College

  Computer Information Systems 2001 — 2003

• Advanced Technical Center

  Certificates , Web Design , 1999 — 2000

Additional Information

Rob Alexander’s Interests:

Collaboration software, Service Desk software, Desktop Management software, Customer Relationship Management software, product management, business analysis, Web design, politics, government

Rob Alexander’s Groups:

American Mensa

•    USAFNetwork
•    International Society for Technology in Education
•    LDS Professionals
•    Republican Liberty Caucus
•    MindManager Enthusiasts
•    Western Governors University Alumni
•    Government 2.0
•    Technology Integration in Education
•    Campaign for Liberty
•    Salt Lake 2002 Olympic Volunteers
•    GenX GOP
•    Friends of Gist
•    Scrum Masters of UTAH
•    Fans of Digsby
•    Skyline High School - Salt Lake City
•    Social Media Club of Salt Lake City
•    Web 2.0 for Higher Education
•    Students For Liberty
•    CampusInsight
•    NetBoots
•    Talisma CRM®

Rob Alexander’s Honors:

CompTIA Security+ Certified Professional
CompTIA i-Net+ Certified Professional
Microsoft Certified Professional (FrontPage 98)
Novell Certified Web Designer (CIP)
Novell Certified Internet Business Strategist (CIP)

Rob Alexander’s Contact Settings

Interested In:

• expertise requests
• reference requests
• getting back in touch